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Microsoft Update on Windows 2008 Server fails to install with Code 80070490 Error How do I resolve this problem?

Monday, September 28, 2009 3:16 PMStat-Tech

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Updating Windows 2008 Server with update (KB967723) but update will not install. I recieve a Code 80070490 Error. How do I resolve the problem? Or do I just ignor the update? Update keeps prompting to up date this even when told to ignor.
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Tuesday, September 29, 2009 3:16 AMTim Quan - MSFTMSFT, Moderator

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Hi,

I suggest downloading KB967723 from the following site:

For Windows Server 2008 32bit:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=35c1d5a9-a953-4fc6-90c0-d2358c7b89e6

For Windows Server 2008 64bit:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=6e46822e-f79d-492d-ad01-ee680ad324f5

Restart the computer, press F8 to enter Safe Mode. Install the update.

If the update still cannot be installed, please run the System Update Readiness Tool to analyze the issue:

http://support.microsoft.com/default.aspx/kb/947821/

What’s the result in %SYSTEMROOT%\Logs\CBS\CheckSUR.log?

Hope it helps.

Tim Quan - MSFT
- Marked As Answer byTim Quan - MSFTMSFT, ModeratorFriday, October 02, 2009 2:09 AM
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Tuesday, September 29, 2009 3:16 AMTim Quan - MSFTMSFT, Moderator

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Hi,

I suggest downloading KB967723 from the following site:

For Windows Server 2008 32bit:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=35c1d5a9-a953-4fc6-90c0-d2358c7b89e6

For Windows Server 2008 64bit:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=6e46822e-f79d-492d-ad01-ee680ad324f5

Restart the computer, press F8 to enter Safe Mode. Install the update.

If the update still cannot be installed, please run the System Update Readiness Tool to analyze the issue:

http://support.microsoft.com/default.aspx/kb/947821/

What’s the result in %SYSTEMROOT%\Logs\CBS\CheckSUR.log?

Hope it helps.

Tim Quan - MSFT
- Marked As Answer byTim Quan - MSFTMSFT, ModeratorFriday, October 02, 2009 2:09 AM
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Sunday, November 01, 2009 10:34 PMBrian Bergin

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We're seeing this too. The manual update does allow the patch to install, but why would this fail on so many 2008 x64 SP2 servers when offered by Automatic Updates?
Sincerely,
Brian Bergin
Terabyte Computers, Inc.

Information posted here provided "As-Is". Use at your own discretion.
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Wednesday, November 11, 2009 9:53 AMMark.Southwell

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Manual installation on Server 2008 SP2 worked for me too without having to restart in safe mode.
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Wednesday, November 11, 2009 6:10 PMNorm Allen

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I got the same.. - On a fresh HP DL180 G5 w/ Enterprise Server 2008 x64 SP2.

First set of responses I found (through WUS "tips") were pointing to a possible virus infection which I did not follow. (However, SEP 11.0..5002.333 was quickly applied.)

Manually applying the update sans Safe Mode seems to have corrected the issue.
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Friday, November 13, 2009 7:58 PMKurtis01

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I had the same experience on Windows Server 2008 X64 SP2, manually installing:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=6e46822e-f79d-492d-ad01-ee680ad324f5

sems to have worked without going into safe mode.

Kurt
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