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Answered File Server Resource Manager Service error 8197

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      Thursday, March 31, 2011 11:53 PM
       
       
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      Getting the following error from SRMSVC when a quote threshold is exceeded.
      File Server Resource Manager Service error: Unexpected error. 
      Operation:
         Running command line action.
         Quota threshold reached.
         Processing File Server Resource Manager event
      Context:
         Action type: Command Action
         Account: NT AUTHORITY\LocalSystem
         Executable path: %windir%\system32\dirquota.exe
         Arguments: quota modify /path:[Quota Path] /sourcetemplate:"3GB Home Share Extension"
         Working directory: [Quota Path]
         Quota path: G:\HomeDir\bob
         Threshold percent: 98
      Error-specific details:
         Error: AuthzInitializeContextFromSid, 0x80070005, Access is denied.
      The command is set to run as the Local System, and the SYSTEM account has full access to the G: drive and beyond.
      Let me know if there is anymore information I can provide to maybe help fix this. Thanks!
       

    Answers

    • Wednesday, April 06, 2011 8:01 AM
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       Answered
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      Have a try on following steps:

      Download psexec from

      http://technet.microsoft.com/en-us/sysinternals/bb897553.aspx

      Used following command to open command prompt with system account :

      psexec -i -d -s cmd.exe

      took the ownership of hidden folder SRM, quota.xml, reportsettings.xml and srmglobalsettings.xml.

      Gave the full rights to system account on the the above mentioned files & folders.

      Detailed steps:

      cd \

      cd "System Volume Information"

      takeown /r /F srm

      Do you want to replace the directory permissions with permissions granting you full control ("Y" for YES, "N" for NO or "C" to CANCEL)? y

      icacls srm /grant system:(F)

      cd srm

      takeown /f quota.xml

      icacls quota.xml /grant System:(F)

      takeown /f settings

      icacls settings /grant system:(F)

      cd settings

      takeown /f reportsettings.xml

      takeown /f srmglobalsettings.xml

      icacls reportsettings.xml /grant System:(F)

      icacls srmglobalsettings.xml /grant System:(F)

      Shaon Shan |TechNet Subscriber Support in forum |If you have any feedback on our support, please contact tngfb@microsoft.com
       

    All Replies

    • Monday, April 04, 2011 3:37 PM
       
       
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      Hi,

      Can you please have a look at this KB article? And if possible, you may apply for the hotfix.

      The File Server Resource Manager on a Windows Server 2003 R2-based computer does not send e-mail notifications to the SMTP server
      http://support.microsoft.com/kb/914678

      Event ID 8197 — FSRM Basic Functionality
      http://technet.microsoft.com/en-us/library/cc734434(WS.10).aspx

      Hope it helps.

      Scorpio

      TechNet Software Assurance Managed Newsgroup | MCTS: Windows Vista | Exchange Server 2007 MCITP: Enterprise Support Technician | Server & Enterprise Administrator | Microsoft Infrastructure Consultant | Solution Architect
       
    • Wednesday, April 06, 2011 8:01 AM
      Moderator
       
       Answered
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      Have a try on following steps:

      Download psexec from

      http://technet.microsoft.com/en-us/sysinternals/bb897553.aspx

      Used following command to open command prompt with system account :

      psexec -i -d -s cmd.exe

      took the ownership of hidden folder SRM, quota.xml, reportsettings.xml and srmglobalsettings.xml.

      Gave the full rights to system account on the the above mentioned files & folders.

      Detailed steps:

      cd \

      cd "System Volume Information"

      takeown /r /F srm

      Do you want to replace the directory permissions with permissions granting you full control ("Y" for YES, "N" for NO or "C" to CANCEL)? y

      icacls srm /grant system:(F)

      cd srm

      takeown /f quota.xml

      icacls quota.xml /grant System:(F)

      takeown /f settings

      icacls settings /grant system:(F)

      cd settings

      takeown /f reportsettings.xml

      takeown /f srmglobalsettings.xml

      icacls reportsettings.xml /grant System:(F)

      icacls srmglobalsettings.xml /grant System:(F)

      Shaon Shan |TechNet Subscriber Support in forum |If you have any feedback on our support, please contact tngfb@microsoft.com
       
    • Wednesday, May 25, 2011 8:28 AM
       
       
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      Hi Shaon,

      I've tried your instruction, but I had a trouble.

      takeown /f quota.xml 

      When I tried the above command, it says 'there's no such file or folders'.

      It seems there is no 'quota.xml' under 'srm' folder.

       

      Do you have any idea for my trouble?

       

      Thanks.