Windows cannot play the %system root%\media\.wav file.
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Friday, February 15, 2008 3:03 PM
I am having problems with RDP to Windows XP SP2. I am using RDP Version 5.1 and when users connect the audio button consistently mutes. I have checked all the applicable settings including, bring audio to this computer under the resources tab of RDP. This is not happening for all users and not all machines. I have 1 machine that I can log into and the audio works fine. Another user logs into that same machine and audio does not work. This user has the same permissions on the domain as myself. I have also tried logging into another Windows XP machine and I cannot get the audio to work there. These are virtual machines running under ESX 3.0.1, however I dont think the problem is tied to ESX directly. Any help would be greatly appreciated.
Answers
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Monday, February 18, 2008 4:02 PMOwner
You might also try using the updated 6.0 client to see if that helps any.
Thanks,
Drew
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Monday, February 18, 2008 11:23 PM One last update. It appears to be a GPO since I can login as a local admin and the sound works fine, it only does not work when logging into the domain. Any ideas about which GPO would be causing this?
All Replies
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Monday, February 18, 2008 3:00 PM
Can you check and see which version of the audio drivers the machines have installed? I have had issues with that in the past. Also, are the users local administrators on the boxes? I don't think that is going to be a factor, but if you made them admins temporarily, that would reduce suspicion of permissions.
Let me know what you find,
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Monday, February 18, 2008 4:02 PMOwner
You might also try using the updated 6.0 client to see if that helps any.
Thanks,
Drew
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Monday, February 18, 2008 11:01 PMThese are virtual machines that were created from a fully configured master. The master image appears to be working fine, the cloned machines are not. I am a local admin on all of these machines and my login still does not permit the audio to function properly.
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Monday, February 18, 2008 11:02 PMI just downloaded and installed version 6.0 and still having audio problems.
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Monday, February 18, 2008 11:23 PM One last update. It appears to be a GPO since I can login as a local admin and the sound works fine, it only does not work when logging into the domain. Any ideas about which GPO would be causing this?
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Monday, February 25, 2008 3:56 PMI am having similar problems. Several Windows XP computers, whose audio works fine locally, won't let audio go over a RD connection. One is a freshly built system (built and patched on Friday).
The under RD the audio driver switches to the Microsoft RDP Audio Driver, but the volume indicator is muted, and if you try to play any of the system sounds, it says "Windows cannot play the ... .wav file. It may be damaged or may not be a valid sound file. Replace the file and try again." Which is silly.
It doesn't matter if I'm the administrator or an unprivleged user.
I have a different newly built system that the audio transfers fine, but I don't see any obvious differences between the two.
There's a hotfix out for an RD audio problem but it relates to sound working for one user then not for the next, which doesn't seem to be the case here, since it's never worked.
Thanks for any help,
Terri. -
Monday, March 10, 2008 5:29 PM
This problem is resolved if you install MS KB 897615. At least this resolved the problems I was having and hopefully it works for you.
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Thursday, April 17, 2008 6:30 PM
I'm hoping that pghsteelers reads this sooner than later. I've got this exact same problem but found that the KB you reference goes to Microsoft's Virtual Server support policy. Is that by chance a typo or am I missing something in that KB that should just jump out at me?
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Friday, April 18, 2008 4:32 PM
Sorry that you are having the same problems, but the problem I had was a direct result of these XP machines being virtual machines from a ESX Server. Microsoft provided this patch in regards to that problem and I had hoped that it would fix other Audio problems as well. Are you having problems as a result so VM's or not?
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Monday, April 28, 2008 5:06 PMI checked this KB and found not patches or hotfixes, is the KB number correct?
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Tuesday, April 29, 2008 3:43 PM
My problem has nothing to do with Virtualization servers. I'm doing a fairly simple remote desktop into an actual XP computer that is running nothing else.
Terri. -
Tuesday, April 29, 2008 5:11 PM
Did you install the hotfix mentioned earlier in this thread? Looking back on my notes, according to the MS tech I was dealing with, the KB article I mentioned earlier in this thread is supposed to fix the audio redirect problems no matter what the OS case (Virutalized or not).
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Tuesday, April 29, 2008 5:13 PMWhen I initially had this problem I was unable to find the KB anywhere on MS site. I was provided the KB by MS after contacting their tech support. They provided me a zip file with the KB included and then after 10 days the zip file is locked out. So if you contact them, ensure you unzip the file before the expiration date.
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Tuesday, April 29, 2008 5:33 PM
I couldn't find the hotfix when I searched. Will contact MS to see about receiving it. Thanks.
Terri. -
Saturday, April 30, 2011 11:57 AM
Sorry to dig up this old post from 3 years ago but I am suffering this exact same problem and despite my hosted server Windows 2003 being totally up-to-date with patches and updates, logging in via RDP switches the sound to 'mute', turns the volume to 0 and causes the same error message when I try to play system sounds.
If the original posters are still listening, would you let me know whether you ever fixed it or resolved it somehow?
Thanks
Adam
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Friday, May 20, 2011 2:05 PM
I am having the same issue on a 2003 server going through RDP will not let me play the .wav file.
Windows cannot play the C:\WINDOWS\Media\start.wav file. It may be damaged or may not be a valid sound file. Replace the file and try again.
All the wav files are fine.
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