could not perform this operation because the default email client is not properly installed
- Windows 2008 Ent x64 Terminal server
when clicking on a mailto: link get the following
"could not perform this operation because the default email client is not properly installed"
Outlook 2007 is installed and working, as well as being set as the default mail client.
also set "Microsoft Outlook" in the following Reg locations.
HKEY_LOCAL_MACHINE\Software\Clients\Mail
[HKLM]\SOFTWARE\Wow6432Node\Clients\Mail\(Default)
Still get the message for any user logged into the terminal server. when clicking on a mailto: link
Answers
Hello,
Thanks for your post in our forum, and I’m glad to provide the support assistance for you.
Generally, the error message means that the default e-mail client used by the logon user is not proper specified. Please use the following steps to narrow down the problem’s scope:
1. As the Registry value cited in your post does NOT necessarily mean the default program is configured properly, based on my test. Please re-check the default e-mail client application configuration using:
Control Panel - Default Programs - Set your default programs: select "Microsoft Office Outlook", and click "Set this program as default".2. We need to check if the issue occurs in all the scenarios or only the terminal session scenarios. If it is the former one, you may need to troubleshoot this issue from Microsoft Outlook 2007 side and we will help you find the better resource that focuses on this field.
To check this, please temporarily give a test user locally logon permission as well as the Remote Desktop User permissions. Check the same mailto link in both local scenario and the remote scenario and let us know the result.3. If the issue occurs only in terminal session scenario, we need check the installation of the Microsoft Outlook to see if it works correctly for terminal services and multiple user mode.
Generally, you need to install the applications after the configuration of the TS roles, otherwise the applications may not correctly run in TS mode. In such a case, please reinstall the application using TS mode. For more information about this possibility, please refer to the TechNet article.Thanks for your cooperation and I’m looking forwards to your reply.
Lionel Chen
TechNet Subscriber Support in forum
If you have any feedback on our support, please contact tngfb@microsoft.com
- Marked As Answer byLionel Chen - MSFTMSFT, ModeratorFriday, October 02, 2009 4:56 AM
- Hi,
This issue can often be solved by switching the default e-mail client to another program, and then switching back to your preferred e-mail client (in your case Outlook). I would suggest you switch the default to Windows Mail and then switch back to Outlook. When I say switch I mean using Default Programs in Control Panel.
Sometimes the above does not solve it. In those cases my next step is uninstalling/reinstalling Outlook, then trying the above technique again. Finally if all of the above does not fix, I manually analyze/edit the registry as well as the MAPI subsystem with help from a working server of the same version. I look at the version of mapi dlls being loaded, registry settings, etc., until I resolve the problem--it can be tedious, but eventually I solve it.
There is much more to the default e-mail/MAPI program configuration than the two registry settings you mention.
Thanks.
-TP- Marked As Answer byLionel Chen - MSFTMSFT, ModeratorFriday, October 02, 2009 4:55 AM
- Sorry for not responding, the issue was resolved by removing and re-installing outlook express.
- Marked As Answer byatkjedi Wednesday, November 18, 2009 7:55 PM
All Replies
- Found this post related to your issue: http://social.answers.microsoft.com/Forums/en-US/answersfeedback/thread/12b4cdd1-00f0-4eee-b603-0b92d833f51b/
Please see if it helps!!
Thanks, Vikash Hello,
Thanks for your post in our forum, and I’m glad to provide the support assistance for you.
Generally, the error message means that the default e-mail client used by the logon user is not proper specified. Please use the following steps to narrow down the problem’s scope:
1. As the Registry value cited in your post does NOT necessarily mean the default program is configured properly, based on my test. Please re-check the default e-mail client application configuration using:
Control Panel - Default Programs - Set your default programs: select "Microsoft Office Outlook", and click "Set this program as default".2. We need to check if the issue occurs in all the scenarios or only the terminal session scenarios. If it is the former one, you may need to troubleshoot this issue from Microsoft Outlook 2007 side and we will help you find the better resource that focuses on this field.
To check this, please temporarily give a test user locally logon permission as well as the Remote Desktop User permissions. Check the same mailto link in both local scenario and the remote scenario and let us know the result.3. If the issue occurs only in terminal session scenario, we need check the installation of the Microsoft Outlook to see if it works correctly for terminal services and multiple user mode.
Generally, you need to install the applications after the configuration of the TS roles, otherwise the applications may not correctly run in TS mode. In such a case, please reinstall the application using TS mode. For more information about this possibility, please refer to the TechNet article.Thanks for your cooperation and I’m looking forwards to your reply.
Lionel Chen
TechNet Subscriber Support in forum
If you have any feedback on our support, please contact tngfb@microsoft.com
- Marked As Answer byLionel Chen - MSFTMSFT, ModeratorFriday, October 02, 2009 4:56 AM
- Hello,
As the thread has been quiet for a while, plesae leave me a note about the current situation of this case. Please feel free to let me know if I can provide any further assistance.
Have a nice day.
Lionel Chen
TechNet Subscriber Support in forum
If you have any feedback on our support, please contact tngfb@microsoft.com
- Sorry for the delay I was out untill wednesday, now waiting on availability to work on the issue.
thank you and will keep you posted. - Hi,
This issue can often be solved by switching the default e-mail client to another program, and then switching back to your preferred e-mail client (in your case Outlook). I would suggest you switch the default to Windows Mail and then switch back to Outlook. When I say switch I mean using Default Programs in Control Panel.
Sometimes the above does not solve it. In those cases my next step is uninstalling/reinstalling Outlook, then trying the above technique again. Finally if all of the above does not fix, I manually analyze/edit the registry as well as the MAPI subsystem with help from a working server of the same version. I look at the version of mapi dlls being loaded, registry settings, etc., until I resolve the problem--it can be tedious, but eventually I solve it.
There is much more to the default e-mail/MAPI program configuration than the two registry settings you mention.
Thanks.
-TP- Marked As Answer byLionel Chen - MSFTMSFT, ModeratorFriday, October 02, 2009 4:55 AM
Hello,
Glad to see you again, atkjedi.
Please refer to TP and my suggestions and let us know the result. We will continue to troubleshoot it for you.
Have a nice weekend. Thanks.
Lionel Chen
TechNet Subscriber Support in forum
If you have any feedback on our support, please contact tngfb@microsoft.com
- Hi,
How's going with the case now? As the thread has been quiet for a while, please let us know if there are more assistance that we can provide.
Thanks and wish you a nice day.
Lionel Chen
TechNet Subscriber Support in forum
If you have any feedback on our support, please contact tngfb@microsoft.com
- Sorry for not responding, the issue was resolved by removing and re-installing outlook express.
- Marked As Answer byatkjedi Wednesday, November 18, 2009 7:55 PM
