FSRM error when accessing Quotas in 2008 Cluster

Wed, 01 Jul 2009 02:17:39 Z

I have a 2 node Win 2008 failover cluster configured. I am attempting to place a quota on a folder. I have successfully configured a custom quota by copying a template and there was no problem doing that. When I open File Server Resource Manager and select Quotas under Quota Management I receive "An unexpected error has occurred. Please check application event log for more information."

The two recurring errors are;

Source:SRMSVC
EventID:8228
Level:Warning
Keywords:Classic
User:N/A

File Server Resource Manager was unable to access the following file or volume: '\\?\Volume{08c088fc-5c83-11de-a34d-8205262810df}\System Volume Information\SRM\quota.xml'. This file or volume might be locked by another application right now, or you might need to give Local System access to it.

and
Source:FSRM
EventID:0
Level:Error
Keywords:Classic
User:N/A
"

An unexpected error occurred in the File Server Resource Manager MMC snap-in

at Microsoft.Storage.SrmMmc.QuotaDataCache.Enumerate(RemoteManager remoteManager, SrmDataCacheEnumEventHandler EventHandler, Int32 BatchSize)

at Microsoft.Storage.SrmMmc.QuotasDisplayArea.EnumerateItemsIntoListView()

at Microsoft.Storage.SrmMmc.DisplayArea.SafeEnumerateItemsIntoListView()

Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

at Microsoft.Storage.IFsrmQuotaManager.EnumQuotas(String Path, _FsrmEnumOptions options)

at Microsoft.Storage.SrmMmc.QuotaDataCache.Enumerate(RemoteManager remoteManager, SrmDataCacheEnumEventHandler EventHandler, Int32 BatchSize)
"

I have no other quotas configured on the cluster. I am attempting the quota configuration on the active node and not the cluster virtual frontend. I am a member of domain admins. I have also tried to run the MMC using the 'Run as Admin' and no luck. I logged on to the member server's local admin account and run the MMC from that with the same result. Quite the frustration!! I also get an access denied error when I browse to the 'E:\System Volume Information' folder however, running a command prompt with elevated privileges I can cd to E:\system volume information\SRM but I am unable to list any folders or files and I get an access denied message.

Any help would be appreciated.
Regards
Scott

FSRM error when accessing Quotas in 2008 Cluster

Wed, 01 Jul 2009 11:24:11 Z

Hello,

From the error message, it seems that the System account could have no adequate permission on that root volume.

“File Server Resource Manager was unable to access the following file or volume: '\\?\Volume{08c088fc-5c83-11de-a34d-8205262810df}\System Volume Information\SRM\quota.xml'. This file or volume might be locked by another application right now, or you might need to give Local System access to it.”

Could you please make sure that the System account has Full Control permission on the root of the drive in the cluster environment?

Hope it helps.

This posting is provided "AS IS" with no warranties, and confers no rights.

FSRM error when accessing Quotas in 2008 Cluster

Thu, 02 Jul 2009 00:36:49 Z

The System account has Full Control rights to the root of the volume as well as the quorum.

But thanks for looking! :-)

FSRM error when accessing Quotas in 2008 Cluster

Thu, 02 Jul 2009 09:24:43 Z

Hi black_bird2,

To troubleshoot the issue, would you please follow the steps to collect trace log?

1. Download and Unzip http://cid-26139043773c1011.skydrive.live.com/self.aspx/.Public/Troubleshooter/FSRM-troubleshooter.zip

2. Copy it onto the machine used to repro the problem and start FSRM-troubleshooter.exe.

3. To enable tracing please select any of two options:

a. Quota and screening: SRM quota and screening related issue

b. Reports: SRMReport related issue

4. Click start Diagnosis

5. It will give the pop up to do the reproduce the issue.

6. Start FSRM.msc and try reproducing the issue.

7. Click ok.

8. Click output log to see the log files / SRM related XML files /events /Parsed trace file.

The resulting logs will be zipped up for easy transmission. You can use the zip-logfiles.exe program with the -uz option to unzip the package.

Please note: you may send the logs and trace files to tfwst@microsoft.com

I appreciate your time and effort.

This posting is provided "AS IS" with no warranties, and confers no rights.

FSRM error when accessing Quotas in 2008 Cluster

Mon, 06 Jul 2009 00:43:17 Z

Zip files sent.

Due to a customer requirement the cluster was destroyed over the weekend and rebuild with a new name. I was hoping this might fix my problem but it did not :-( However, thought I would update the thread with my troubleshooting actions in case it narrows down the source of the issue.

FSRM error when accessing Quotas in 2008 Cluster

Mon, 06 Jul 2009 03:13:21 Z

Hello black_bird2,

I deeply understand your concern.

If the technical issue is very urgent, to efficiently troubleshoot this problem, I would like to suggest that you contact local Microsoft Customer Service and Support (CSS) for this issue. You can speak directly with a Microsoft Support Professional to analyze the problem in order to resolve the issue more efficiently.

You may obtain the phone numbers for specific technology request please take a look at the web site listed below:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

Hope the issue will be resolved soon.

This posting is provided "AS IS" with no warranties, and confers no rights.

FSRM error when accessing Quotas in 2008 Cluster

Wed, 30 Sep 2009 08:40:42 Z

I hope this may help to resolve your issue.

1) While launching the File Server Resource Manager on the server we were getting the following error “Unexpected error check eventlog for more information “ once we checked we found the below.

Event Type: Warning

Event Source: SRMSVC

Event Category: None

Event ID: 8228

Date: 29-9-2009

Time: 15:13:59

User: N/A

Computer: KLUCLSAPL022

Description:

File Server Resource Manager was unable to access the following file or volume: '\\?\Volume{f1e58161-a0b4-11db-8bb3-00145e675066}\System Volume Information\SRM\quota.xml'. This file or volume might be locked by another application right now, or you might need to give Local System access to it.

2) We went ahead and checked the following files under the below folder M:\System Volume Information\SRM & found that the system account was missing , we added the system account and tried to launch the application again and it worked fine.

This is surely going to fix your issue.