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Ricoh Aficio MP C2051 Scan to Folder - Windows Server 2012 Error: Authentication with the destination has failed check settings

Answered Ricoh Aficio MP C2051 Scan to Folder - Windows Server 2012 Error: Authentication with the destination has failed check settings

  • Wednesday, October 31, 2012 8:02 PM
     
     
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    I have recently upgraded a clients servers to Windows Server 2012 & since doing so have lost the ability to scan to folder.

    Both servers are domain controllers and previously on a 2008 domain controller I would have had to make the following change to allow scan to folder:
     Administrative Tools
     Server Manager
     Features
     Group Policy Manager
     Forest: ...
     Default Domain Policy
    Computer configuration
     Policies
     Windows Settings
     Security Settings
     Local Policies
     Security Options
     Microsoft Network Server: Digitally Sign Communications (Always)
     - Define This Policy
     - Disabled

    However I have applied this to the Windows 2012 server but am still unable to scan, possibly due to added layers of security in server 2012. The error on the scanner is Authentication with the destination has failed check settings.
    I have also tried the following at the server:
    Policies -> Security Policies
    Change Network Security: LAN Manager authentication level to: Send LM & NTLM - Use NTLMv2 session security if negotiated.
    Network security: Minimum session security for NTLM SSP based (including secure RPC) clients and uncheck the require 128 bit.
    Network security: Minimum session security for NTLM SSP based (including secure RPC) servers and uncheck the require 128 bit
    I have created a user account on the server for the ricoh and set this in the settiings of the Ricoh and verified everything is correct.

    Are there any other things I have missed?

     

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  • Monday, November 05, 2012 6:24 AM
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    Hi,

    I searched on Ricoh website and found the error:

    http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001036/0001036377/view/trouble/int/0064.htm

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Message:

    "Authentication with the destination has failed. Check settings. To check the current status, press [Scanned Files Status]."

    Cause:

    The entered user name or password was invalid.

    Solution:

    Check that the user name and password are correct.
    Check that the ID and password for the destination folder are correct.
    A password of 128 or more characters may not be recognized.

    I assume the issue occurs when trying to "print to file" remotely. From the description is seems to be an valication issue. If available, could you test to logon an account locally on the printer server to see if Print to file will work. If so, try the same account on a remote system.

    TechNet Subscriber Support in forum |If you have any feedback on our support, please contact tnmff@microsoft.com.

     
  • Thursday, November 08, 2012 2:49 PM
     
     
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    Having similar issues here, I am wondering if MS recently patched something related to SMB security in Windows?

    These links regarding SMB signing might be related? -

    http://www.windowsreference.com/windows-server-2003/fix-for-smbc-lib-failed-to-tree-connect-error-in-printersscanners/

    http://support.exinda.com/topic/how-to-disable-smb-signing-on-windows-servers-to-improve-smb-performance

    http://support.microsoft.com/kb/887429
     
  • Tuesday, December 04, 2012 3:02 PM
     
     
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    I have recently upgraded a clients servers to Windows Server 2012 & since doing so have lost the ability to scan to folder.

    Both servers are domain controllers and previously on a 2008 domain controller I would have had to make the following change to allow scan to folder:
     Administrative Tools
     Server Manager
     Features
     Group Policy Manager
     Forest: ...
     Default Domain Policy
    Computer configuration
     Policies
     Windows Settings
     Security Settings
     Local Policies
     Security Options
     Microsoft Network Server: Digitally Sign Communications (Always)
     - Define This Policy
     - Disabled

    However I have applied this to the Windows 2012 server but am still unable to scan, possibly due to added layers of security in server 2012. The error on the scanner is Authentication with the destination has failed check settings.
    I have also tried the following at the server:
    Policies -> Security Policies
    Change Network Security: LAN Manager authentication level to: Send LM & NTLM - Use NTLMv2 session security if negotiated.
    Network security: Minimum session security for NTLM SSP based (including secure RPC) clients and uncheck the require 128 bit.
    Network security: Minimum session security for NTLM SSP based (including secure RPC) servers and uncheck the require 128 bit
    I have created a user account on the server for the ricoh and set this in the settiings of the Ricoh and verified everything is correct.

    Are there any other things I have missed?

    Having this issues after the upgrade of one of my servers to Windows Server 2012. Now, the printer can't scan in a shared folder like days ago...
     
  • Tuesday, December 04, 2012 11:52 PM
     
     
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    I am having this issue too.  I wish there was an answer.  Nothing can scan to this new server 2012 server.  quite frustrating.  with ricoh 171,181,201,301, and 6000.  All not working.  If I logon to a pc, as the scan account, i can see the files and folders that i am trying to scan too. 
     
  • Thursday, December 06, 2012 9:53 PM
     
     
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    Just got a relpy from our ricoh tech.  Server 2012 and win 8 SMB scanning doesn't work.  Until a new firmware is released.  no ETA on that.  Great.
    • Proposed As Answer by joefrazier4th Thursday, December 06, 2012 9:53 PM
    • Unproposed As Answer by joefrazier4th Thursday, December 06, 2012 9:54 PM
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  • Wednesday, December 12, 2012 5:13 PM
     
     
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    I have had a ticket open with Xerox for over a month now for the same issue with the same response.  They will eventualy give us new firmware to reolve the problem, but I have now sent this up to our Microsoft rep since this is the only thing holding us from moving to a Server 2012 file server. 

    In our case the system can create the file lock on the system, but from there all fails.  The event log shows that successful login and access by the approved account, but other than the lock folder and file creation nothing.  The system is preventing the lock from being manipulated to create the PDF and then delete the lock.  The problem is definitely around security on the new system as it applies to remote file manipulation from a non-Microsoft system.

    You would hope that Microsoft would work with the vendors to resolve this or at least give a work-around until it can be resolved.

     
  • Saturday, December 22, 2012 8:30 PM
     
     
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    Hi,
    this is SMB specification change at windwos 2012 & windwos 8.
    An option setting included in the "SMB_COM_WRITE_ANDX" and "SMB_COM_READ_ANDX" commands needs to be changed.
    you need upgrade your MFP's firmware,
    but ricoh not ready the firmware.
    you need report to your sales Company.
     
  • Thursday, December 27, 2012 5:19 AM
     
     
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    Hi,
    this is SMB specification change at windwos 2012 & windwos 8.
    An option setting included in the "SMB_COM_WRITE_ANDX" and "SMB_COM_READ_ANDX" commands needs to be changed.
    you need upgrade your MFP's firmware,
    but ricoh not ready the firmware.
    you need report to your sales Company.

    Hi,

    Not only windows 8 & 2012 not work.

    I got an issue with OS of widows 7.

    I'd try close firewall and RICOH's tech documents.

    Still can't scan documents to user's PC. Other Windows 7 PC can do this.

    How can I fix this problem?

    Thanks.

     
  • Thursday, January 24, 2013 10:29 PM
     
     
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    Hi,

    I searched on Ricoh website and found the error:

    http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001036/0001036377/view/trouble/int/0064.htm

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Message:

    "Authentication with the destination has failed. Check settings. To check the current status, press [Scanned Files Status]."

    Cause:

    The entered user name or password was invalid.

    Solution:

    Check that the user name and password are correct.
    Check that the ID and password for the destination folder are correct.
    A password of 128 or more characters may not be recognized.

    I assume the issue occurs when trying to "print to file" remotely. From the description is seems to be an valication issue. If available, could you test to logon an account locally on the printer server to see if Print to file will work. If so, try the same account on a remote system.

    TechNet Subscriber Support in forum |If you have any feedback on our support, please contact tnmff@microsoft.com.

    I am having the same problem with Xerox machines
     
  • Thursday, January 24, 2013 10:39 PM
     
     
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    This is what happens to me  


     
  • Monday, February 18, 2013 1:34 PM
     
     
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    I have been looking into this Ricoh have issues with this back since windows 7 but that was sorted 

    then Windows 8 and server 2012  this uses SMB version 3 protocol

    Now its supposed to be Backwards compatible ummmm its not, Most MFP devices that used "Scan to Folder" used smb 1 or 2 but that is old school now and needed to change eg SMB 3 

    what should happen is that windows server 2012 and windows 8 should see this device on the network and allow accses to the "Public" folders on each machine

    so you go up to the Machine and it see any comp on the network

    But as we no that never works and there so many loop holes and security to well turn off

    Ricoh are working on a fix but only for there latest machines any working on s G5 controller will not work on server 2012

    so whats the fix well FTP works or using a File server such as a Nas drive many Nas drives will allow scan to folder as well eg the D-Link DNS 325

    then the admin of this can be controlled but Microsoft needs to sort this if they want windows 8 in the office  

     
  • Friday, May 10, 2013 3:52 PM
     
     
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    A few weeks ago we got notified of the updated firmware that fixed this.

    Applied and all is well.

    May want to check with your vendors / maintenance people for an update!

    :) -Andrew

     
  • Friday, May 17, 2013 12:25 AM
     
     
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    Where did you get the firmware? I've been scouring their website and I can only find drivers to download.

    I have the same problem with scanning to folders for regular user accounts only. Administrator group accounts can scan successfully. I've done all the usual steps of opening firewall, setting the shared folder open to "everyone",etc. I can connect to the share from another computer using the user account and put files in/out in an explorer window, but can't get the scanner to connect with the same credentials. Why would I be able to connect from another workstation but not from the Aficio?


    • Edited by Toasterific Friday, May 17, 2013 12:25 AM
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  • Monday, May 20, 2013 7:34 AM
     
     
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    Hi Andrew,

    I logged a fault with Ricoh and they came out and upgraded the firmware but the guy who did the upgrade wasn't too sure if it was the right one or not. Was your for a Ricoh and if so what version firmware did they upgrade it to?

    Thanks,

    Phill