Server 2008 R2 BSOD bug check
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Tuesday, February 12, 2013 3:57 PMI have a Server 2008 R2 Standard server running Citrix XenApp 6.5 with 1 application published. Its a VMware 5.0.0 server. I've had 2 BSOD the last 2 days and I'm not sure why. No new updates/changes have been done on it for the last few weeks. I'm getting the event ID 1001 -
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x0000000080000001, 0xfffff96000b14eb0, 0xfffff88008390020, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 021213-83921-01.
How do I determine what is causing this? I keep seeing people talking about hardware drivers, especially NIC drivers.
All Replies
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Tuesday, February 12, 2013 4:20 PM
Hello Andy,
According to information shared in your post, Bug check code 0x0000003b is recorded for server shutdown and this error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
The same you can find in http://msdn.microsoft.com/en-us/library/windows/hardware/ff558949(v=vs.85).aspxIf above link does not helps you, Analyze the dump file( C:\Windows\MEMORY.DMP. ) and try to find the file/process, which is cause of this server shutdown. Based on the files you can go for new HW drivers update and new hot fixes.
Below links are for your reference while analyzing dump file:
- for dump file analysis download windebuger SW and analyze the *.dmp file to know the cause of server shutdown.Links for the software: https://skydrive.live.com/#cid=63D5AB5243DB43E7&id=63D5AB5243DB43E7%21120 or http://www.windbg.org/
- Link for the steps to analyse a dmp file: http://blogs.technet.com/b/askcore/archive/2008/11/01/how-to-debug-kernel-mode-blue-screen-crashes-for-beginners.aspx#3476888\
Regards, Ravikumar P
- Marked As Answer by Andy Close Friday, February 15, 2013 8:09 PM
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Friday, February 15, 2013 8:08 PMThanks very much. I hasn't happened in a few days, but if it happens again, i'll analyze the dump file.
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