APPCRASH - Microsoft Setup Bootstrapper has stopped working

• Monday, July 16, 2012 11:37 AM

   

   
  

  0

  HI Guys

  We have recently deployed citrix 6.5 to a brand new farm setup consists of the following

  4 x XENAPP 6.5 servers ( MS Server 2008r2 64BIT)

  2 x XENWEB 6.5 Servers (MS SERVER 2008R2 64BIT)

  now everything has been working correctly.

  We created our first farm server configured it how we wanted it sys-prep it and clones it for the rest of the farm.

  Now we have had no problems untill now.

  We have gone to upgrade our snapshot agen and are getting the following error message no matter which way we try and install it.

  Error message:

  Problem signature:

  
  

    Problem Event Name: APPCRASH

    Application Name: setup.exe_Microsoft Setup Bootstrapper

    Application Version: 12.0.4518.1014

    Application Timestamp: 454280c5

    Fault Module Name: ole32.dll

    Fault Module Version: 6.1.7601.17514

    Fault Module Timestamp: 4ce7b96f

    Exception Code: c0000005

    Exception Offset: 0004ea5c

    OS Version: 6.1.7601.2.1.0.16.7

    Locale ID: 2057

    Additional Information 1: 4c0d

    Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433

    Additional Information 3: 4c0d

    Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433

  
  
  

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  now this is only happening on the XENAPP servers, it happens for all MS products, however not all programs.

  VMWARE tools installed fine no issues, as did Adobe products such as photoshop and reader.

  After hours or research on the internet it looks like DEP issue so after many combinations and finally disabling it altogether till no luck.

  Any ideas would be hugely welcome as we are banging our heads against a brick wall.

  regards

  Christopher

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