Citrix XenApp 6.5 - Kernelbase.dll-Crash
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Saturday, January 05, 2013 3:07 PM
Hi,
since three days we use Windows 2008 R2 with Citrix XenApp 6.5. There are 20-30 sessions on every server. Our main application crashes with the following error:
Name der fehlerhaften Anwendung: owp.exe, Version: 5.8.4.1901, Zeitstempel: 0x508febad
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.1.7601.17651, Zeitstempel: 0x4e211319
Ausnahmecode: 0xebf00baa
Fehleroffset: 0x0000b9bc
ID des fehlerhaften Prozesses: 0x3ccc
Startzeit der fehlerhaften Anwendung: 0x01cdeb4d292db0a6
Pfad der fehlerhaften Anwendung: d:\orbis32\0804190102060_4\Cache\dll\owp.exe
Pfad des fehlerhaften Moduls: C:\Windows\syswow64\KERNELBASE.dllI make a dumpfile of a running "owp.exe" and get this out:
Microsoft (R) Windows Debugger Version 6.2.9200.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\owp (2).DMP]
User Mini Dump File with Full Memory: Only application data is available
Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: Server, suite: Enterprise TerminalServer
Machine Name:
Debug session time: Sat Jan 5 10:53:14.000 2013 (UTC + 1:00)
System Uptime: 0 days 12:22:28.215
Process Uptime: 0 days 2:01:05.000
...................................................WARNING: SortServer2003Compat overlaps shunimpl
......WARNING: wtsapi32 overlaps Sfrhook
......WARNING: msi overlaps CtxSbxHook
WARNING: msi overlaps radeaphook
.
..................WARNING: srvcli overlaps netutils
.WARNING: wkscli overlaps srvcli
..............WARNING: riched20 overlaps SortServer2003Compat
WARNING: riched20 overlaps shunimpl
..........WARNING: mswsock overlaps wsock32
....WARNING: nlaapi overlaps msacm32
.WARNING: NapiNSP overlaps nlaapi
.WARNING: dnsapi overlaps dbghelp
WARNING: dnsapi overlaps wship6
...WARNING: rasadhlp overlaps FWPUCLNT
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for wow64cpu.dll -
wow64cpu!TurboDispatchJumpAddressEnd+0x6c0:
00000000`75502e09 c3 ret
We have reinstalled the application but the error is still back in event log.
What can i do next?
Markus
All Replies
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Sunday, January 06, 2013 7:23 AM
Hi,
Following links may help your issues.
http://technet.microsoft.com/en-us/library/ff950779(v=ws.10).aspx
===================================Next steps may resolve your problem============
Right-click on "My Computer", select "Properties", click on "Advanced System Settings", select the "Advanced" tab, in the "Performance" section click on the "Settings" button, select the "Data Execution Prevention (DEP)" tab, and add your executable to the list of exceptions.
If you need any further assistance, please do reply on this post.
Regards,
MD Disclaimer: The opinion expressed herein are my own knowledge. Deploy this at your own risk. Whenever you see a helpful reply, just click on “Propose As Answer” / “Marked As Answer” and do "VOTE".
- Marked As Answer by Cheers ZHANGMicrosoft Contingent Staff, Moderator Friday, January 11, 2013 8:11 AM
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Sunday, January 06, 2013 3:57 PMMany thanks. I configured DEP and restart the Server. I Report tomorrow.
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