Tuesday, November 20, 2012 11:02 PM
I'd like some hekp with an issue i'm facing
we have an issue with a server running 2008 R2 32 Bits and is having randomly the following blue Screen :
Log Name: Application
Source: Application Error
Date: 11/14/2012 9:46:11 AM
Event ID: 1000
Task Category: Application Crashing Events
Faulting application name: svchost.exe_IAS, version: 6.0.6001.18000, time stamp: 0x47918b89
Faulting module name: msvcrt.dll, version: 7.0.6002.18005, time stamp: 0x49e0379e
I found some help on the internet so we applied the following :
we already re installing the followingMicrosoft Visual C++ 2010 Redistributable Package (x86)
we looked and te following file : msvcrt.dll exist and is registered.
Blue screen still appears.
Would have any idea or tips to those this?
Its my first post i hope i posted that well.
Wednesday, November 21, 2012 8:05 AMModerator
To narrow down the root cause of the blue screen issue, we need to analyze the crash dump file. As it is not effective for us to debug the crash dump file here in the forum, if you want to know the root cause and the resolution, I’d suggest that you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request.
To obtain the phone numbers for specific technology request please take a look: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607 If you are outside the US please see http://support.microsoft.com for regional support phone numbers.
- Marked As Answer by Cheers ZHANGMicrosoft Contingent Staff, Moderator Tuesday, November 27, 2012 2:23 AM