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System Dump Error on win2003 STD 64bit

Answered System Dump Error on win2003 STD 64bit

  • Tuesday, November 20, 2012 5:34 AM
     
     
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    Dear All

     

    I am facing the following problem in windows 2003 standard 64 bit server, we are using terminal services on citrix server (Xen app)

    some time we found system automaticly restarting with following dump error

    Error Code of OS Event

    Reason Code: 0x805000f

     Bug ID:

     Bug check String: 0x00000020 (0x0000000000000000, 0x000000000000ffff, 0x0000000000000000, 0x0000000000000001)

     Comment: 0x00000020 (0x0000000000000000, 0x000000000000ffff, 0x0000000000000000, 0x0000000000000001)


    Error code 0000000000000020, parameter1 0000000000000000, parameter2 000000000000ffff, parameter3 0000000000000000, parameter4 0000000000000001.

    please help me to resolve the case.....

    Thanks & Regards,
    Paresh I Patel

     

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  • Tuesday, November 20, 2012 5:56 AM
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    Hi Paresh,

    Please refer following

    Citrix Forum Thread: BSOD 0x805000f on W2k3

    Analysis System Failure: Stop error Reason Code: 0x805000f

    You may receive various Stop error messages on a computer that is running Windows Server 2003

    You might get better help and support in Citrix Forums

    Thanks

    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here are my own.

    This posting is provided "AS IS" with no warranties or guarantees and confers no rights.

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  • Friday, November 23, 2012 12:15 PM
     
     
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    Dear Santosh

    thanks for your reply.

    Regarding the problem with system dump error, we have already launch the complain to citrix Support, and citrix engineer has identified that there is problem with Operating system and terminal services.

    as per my observation the dump error occured when multiple users log out from server.

    Kindly help me to resolve the case...

    Thanks

    Paresh I Patel

    Paresh Patel

     
  • Friday, November 23, 2012 12:35 PM
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    Start with updating the OS patches, make sure OS has latest service pack available and well as citrix drivers. Observe it for couple days to see if issue occurs again.

    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here are my own.

    This posting is provided "AS IS" with no warranties or guarantees and confers no rights.

    Whenever you see a helpful reply, click on Alternate Text Vote As Helpful & click on Alternate Text Mark As Answer if a post answers your question.

     
  • Friday, November 23, 2012 12:41 PM
     
     
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    System OS is fully Updated and System Drive also updated, and Virus Defination is Up to date.

    For you information we have reinstalled the server but same problem found, i have tried to search the same error code in google microsoft but not found.

    kindly help if you know about any hotfix available of windows.

    Thanks

    Paresh I Patel

    Paresh Patel

     
  • Friday, November 23, 2012 12:48 PM
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    You have re-installed the Operating System and still this issue occurs; it clearly indicates that, underlying hyper-visor (Citrix in your case) has some issues. Again, I would suggest you to check with Citrix support for any known issues or fixes.

    Thanks

    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here are my own.

    This posting is provided "AS IS" with no warranties or guarantees and confers no rights.

    Whenever you see a helpful reply, click on Alternate Text Vote As Helpful & click on Alternate Text Mark As Answer if a post answers your question.

     
  • Friday, November 23, 2012 2:17 PM
     
     
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    "Regarding the problem with system dump error, we have already launch the complain to citrix Support, and citrix engineer has identified that there is problem with Operating system and terminal services." --- Could you provide some insights what analysis they have done pointing this to a OS issue rather than being a citrix issue?

    Also if you have a latest minidump available please upload it on skydrive ( though it may not provide full information) and post the link back.

     
  • Monday, November 26, 2012 7:25 AM
     
     
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    Dear Mohit Kapoor

    please find the link which i have uploaded the minidump file as per your suggestion.

    https://skydrive.live.com/redir?resid=AE2FDF9A1A1838A7!105

    Thansk

    Paresh I Patel

    Paresh Patel

     
  • Monday, November 26, 2012 8:27 AM
     
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    This forum is meant for general Windows Server Queries and to analyze the crash dump files there is dedicated team from Microsoft. Please contact Microsoft Customer Support Service (CSS).

     

    To obtain the phone numbers for specific technology request, please refer to the website listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US, please refer to http://support.microsoft.com for regional support phone numbers.

    Thanks

    http://www.arabitpro.com