Monday, December 31, 2012 4:19 AMI have a newer laptop (July 2012) running Windows 7 Home Premium. I connect to remote computers for work related activities using VPN, but since my move to this new laptop, I cannot connect to VPN links that are hosted by a Windows XP Professional client. I have confirmed that the necessary ports are open (ping test and also connect through VPN from other devices). I am also able to connect to a Windows 2003 Server from the new laptop using what appears to be a similar setup.
When I try to connect from the Windows 7 laptop to the Windows XP Professional machine, it goes through what appear to be the right steps (connecting through...), but then hangs on verifying user and password - ultimately failing with a long message "Error 619: A connection could not be established...).
Any advice would be greatly appreciated.
Monday, December 31, 2012 6:07 AM
Try to follow next steps:
- Disable your Windows Firewall or Norton Antivirus or software which could block Generic Routing Encapsulation (GRE) protocol or port TCP 1723. Then try to connect.
- If it still doesn't work then remove your VPN connection from Windows, reboot your computer and configure VPN connection again. Be sure that latest Windows update is installed. Again try to connect.
- If it still doesn't work then reboot your ADSL/NAT/WIRELESS router. Be sure that the latest firmware is installed. Try to connect.
- If still doesn't work be sure that you have enabled the "VPN passthrough" option in your ADSL/WIRELESS/NAT router configuration.
- If it still doesn't work then try to connect directly without the router. Try to connect on different internet connection.
- Use the OpenVPN solution which we provide on non-standard ports 80 (HTTP) and 443 (HTTPS) and it should work to you.
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Monday, December 31, 2012 6:48 AMModerator
If the issue persists, you’d better to submit a new question to Windows 7 IT Pro forum for further assistance.
Windows 7 IT Pro forum
In this way, this issue can be fixed quickly. Thanks for your understanding!
TechNet Community Support
- Marked As Answer by Arthur_LiMicrosoft Contingent Staff, Moderator Thursday, January 03, 2013 5:55 AM