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AnswerServer Service on a domain controllers stopping after Service Pack 2 was applied

  • Sunday, June 28, 2009 6:18 PMsabo_e Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    We have a domain controller that we applied Service Pack 2 (windows 2008), after that was done after about 3 days the "server service" stops.    The logs do not tell us anything.    Is there any post-SP2 Windows 2008 for this?
     

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  • Thursday, July 02, 2009 7:48 AMJoson ZhouMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

     

    Before checking the crash dump file, please export the Application and System events from the event viewer on the server and upload to me. I would like to check if there is any related information logged in the event viewer.

     

    Please understand that Forum is not a best resource to help you analyze dump file. If we need to analyze the crash dump file to locate the exact problem, I suggest that you contact Microsoft Customer Support Service (CSS) for instant assistance.

     

    For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

     

    Thank you for your understanding.

     
  • Monday, July 06, 2009 11:47 AMsabo_e Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    We opened a case with PSS and they said this is a known issue with Service Pack 2 and NPS running on the server.   We had to place NPS using it's own svchost.exe.      Microsoft will be coming out with an hotfix for this issue.
     

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  • Sunday, June 28, 2009 6:31 PMMeinolf Weber [MVP-DS]MVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hello,

    shouldn't be SP2, i have it installed some weeks ago and mine is running as always. What error do you get when you are trying to start it?
    Best regards Meinolf Weber Disclaimer: This posting is provided "AS IS" with no warranties, and confers no rights.
     
  • Tuesday, June 30, 2009 1:56 AMsabo_e Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    We are getting no errors, the "Server Service" just stops after 3-4 days of runtime, then you can restart the service with no problems.    This only started to occur after SP2 was applied to the server.
     
  • Tuesday, June 30, 2009 8:02 AMSainath IRP_MJ_CREATEMVP, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    hi there,

    possible suspects are

    a) 3rd party application intervention to server service such as ( AV , backup applications etc..)

    b) Malware / virus attack

    I would suggest you to check the behavior in safe mode , if safe mode is not feasible , make sure you use msconfig and disable all the 3rd party services and check if the server service is stopping

    Also please provide

    a) how frequently does the issue occur

    b) what is teh error message you get

    c) what account does your server service using

     

    sainath !analyze
     
  • Tuesday, June 30, 2009 8:23 AMSyed Khairuddin Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    As sainath said please follow his instruction and also please try to perform a clean boot.

    Thanks

    http://technetfaqs.wordpress.com
     
  • Tuesday, June 30, 2009 10:05 AMJoson ZhouMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

     

    Thank you for your post.

     

    In this case, I suggest that you perform a full virus scan on the computer. If the computer is not infected by virus, please perform a clean boot and check if the issue goes away. To perform a clean boot on Windows Server 2008 machine, please refer to the Step 1 in the following article (the step can also applies to Windows Server 2008):

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com/kb/929135

     

    If the issue persists, please collect a MPSReport on the computer for further research:

     

    1. Download the executable file from the following URL specific to the computer.

     

    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd915706/MPSRPT_SETUPPerf.EXE
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd915706/MPSRPT_SetupPerf_Readme.txt

     

    2. Double-click the executable to launch the report gathering tool.
    3. After the tool finishes gathering the information, copy the cab file from the following folder:

     

    C:\WINDOWS\MPSReports\SETUPPerf\cab

     

    And upload to the following space:

     

    https://sftasia.one.microsoft.com/choosetransfer.aspx?key=7913f75c-facf-474d-a8f7-ad5ef816972f

    Password: 7aLuYGXVBUphK

     

    I look forward to your response.

     
  • Wednesday, July 01, 2009 9:32 AMsabo_e Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    The server service crashed again. The SetupPerf did not run on the Windows 2008 server. Virus came back clean.
     
  • Wednesday, July 01, 2009 10:11 AMSainath IRP_MJ_CREATEMVP, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    hi there,

    at this stage , its good to have a crash dump of the service for further analysis, so that we get an understanding of which thread is causing the issue / whcih application might be causing the issue.

    let us know your convinience.
    sainath !analyze
     
  • Wednesday, July 01, 2009 10:52 AMsabo_e Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    I would have to agree, let me add SCOM 2007 is reporting high DNS usage on this DC/DNS in our environment, maybe that has something to do with it.     Is there anything in terms of DNS (security or Post-sp2 fixes)?
     
  • Thursday, July 02, 2009 6:42 AMSainath IRP_MJ_CREATEMVP, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    hi there,

    this is difficult to predict without data, answer for your question might be yes and no.

    If SCOM is making any of the pipe / namepipe connection then it will pass through server service.

    If the answer is No: then you are facing potentially 2 issues.

    Please check the behavior in safe mode and revert back

     

     

     

    sainath !analyze
     
  • Thursday, July 02, 2009 7:48 AMJoson ZhouMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

     

    Before checking the crash dump file, please export the Application and System events from the event viewer on the server and upload to me. I would like to check if there is any related information logged in the event viewer.

     

    Please understand that Forum is not a best resource to help you analyze dump file. If we need to analyze the crash dump file to locate the exact problem, I suggest that you contact Microsoft Customer Support Service (CSS) for instant assistance.

     

    For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

     

    Thank you for your understanding.

     
  • Monday, July 06, 2009 5:35 AMJoson ZhouMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

     

    How’s everything going?

     

    Just want to check if you have time to collect the information. If there is anything unclear, please feel free to let me know.

     

    Have a nice day.

     
  • Monday, July 06, 2009 11:47 AMsabo_e Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    We opened a case with PSS and they said this is a known issue with Service Pack 2 and NPS running on the server.   We had to place NPS using it's own svchost.exe.      Microsoft will be coming out with an hotfix for this issue.
     
  • Tuesday, July 07, 2009 1:55 AMJoson ZhouMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

     

    I am glad to hear that the issue has been identified and resolved. Thank you for your sharing.

     

    Have a nice day.

     
  • Tuesday, July 07, 2009 5:09 PMKJohnsonCDA Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    We opened a case with PSS and they said this is a known issue with Service Pack 2 and NPS running on the server.   We had to place NPS using it's own svchost.exe.      Microsoft will be coming out with an hotfix for this issue.

    Sabo_e

    Can you elaborate on placing NPS using it's own svchost.exe?  My server service on my 2008 server w/sp2 is stopping with "

    The Server service terminated with service-specific error 2182 (0x886)."

    I also have NPS running on this server.

     
  • Tuesday, July 07, 2009 6:02 PMsabo_e Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Here is what commands they gave me, so far we had no crashes:

    sc config IAS type= own

    net stop ias & net start ias

    This will place nps in it's own svchost.exe so it will not crash the server service.

    • Proposed As Answer byKJohnsonCDA Monday, July 13, 2009 2:09 PM
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  • Thursday, July 09, 2009 11:42 PMsabo_e Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    It has been almost 2 weeks and no crashes so I think that fixed our server service
     
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