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QuestionVDI hangs when connecting to the Remote Desktop Pool

  • Saturday, September 26, 2009 2:52 PMlclaudio Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hello,
    I have a really odd issue.  We have just set up a VDI on Windows Server R2 and when we try to connect to remote desktop pool, we get a remote desktop connection window from the session host and it hangs on connecting, eventually timing out.  I have checked the logs on both the server and the client side and they are all clean.  We have confirmed the configuration (the firewalls on all of the clients have the correct settings configured, ect) several times.  Has anyone else experienced this before, or know what direction to point me?
    Cheers,
    LC-J
     

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  • Tuesday, October 06, 2009 6:14 AMHarish Singh Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    lclaudio,

    which client OS are you provisioning in the virtual desktop pool?

    If you are using windows XP, to provision it in virtual desktop pool, there is a different procedure than to do it for windows vista or windows 7.

    If yes, let me know.

    Regards,
    Harish
    Harry
     
  • Tuesday, October 06, 2009 6:54 AMlclaudio Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Windows 7 Clean install with the Firewall properties configured as per the document.  I almost wonder if the problem is the name resolution.
    Cheers,
    LC-J
     
  • Tuesday, October 06, 2009 7:19 AMHarish Singh Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I'm assuming that you are trying to connect to remote desktop pool. If at all you are trying to connect to personal virtual desktop, then the virtual machine must be an FQDN on the hyper-v server.

    When you try to connect to the virtual machine, i'm assuming that you are doing it via the pool published on the RD web access. Do you get connected to the machine & get the logon prompt ? Where do you get stuck? Trust you are checking the logs at right place.

    Regards,
    Harish
    Harry
     
  • Tuesday, October 06, 2009 7:33 AMlclaudio Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    We are connecting to the remote desktop pool.  From a Windows 2008 R2 remote desktop connection, we get the logging in screen (Windows 2008) and from an XP machine, we get waking host until it times out.  The Application log only registers a time out. 
    Cheers,
    LC-J
     
  • Tuesday, October 06, 2009 11:41 AMHarish Singh Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    fine... waking up error refers to like the VM either is paused or saved or shutdown & before connecting to it, the connecvtion times out... make sure that the VM in the pool you are trying to connect to is up & running... You would be better off by restarting all the RD services or better restart the server(s) hosting RD components...

    Regards
    Harry