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Windows Server TechCenter > Windows Server Forums > Server Manager > Unable to install KB961371 and SP2 for windows Server 2008 x64 and cannot modify Roles/Features

Answered Unable to install KB961371 and SP2 for windows Server 2008 x64 and cannot modify Roles/Features

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      Tuesday, August 04, 2009 8:34 AM
       
       
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      Hi Tim,

      This is what is missing on my Server.
      I tried to manually install KB961371 but it fails. When I try to install SP2 it fails, asking me to install SP1 before.
      SP1 is already installed, and another problem I have, is that I can't add or remove Roles or Features

      Tim, can you help me?

      Thanks 1000...

      =================================
      Checking System Update Readiness.
      Binary Version 6.0.6001.22375
      Package Version 5.0
      2009-07-23 16:26

      Checking Deployment Packages

      Checking Package Manifests and catalogs.

      Checking package watchlist.

      Checking component watchlist.

      Checking packages.
      (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB961371_server_0~31bf3856ad364e35~amd64~~6.0.1.4.mum  
      (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB961371_server~31bf3856ad364e35~amd64~~6.0.1.4.mum  
      (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB961371~31bf3856ad364e35~amd64~~6.0.1.4.mum  

      Checking component store
      Summary:
      Seconds executed: 270
       Found 3 errors
        CBS MUM Missing Total Count: 3

       

    Answers

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    • Tuesday, August 04, 2009 11:05 AM
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      Hi Alessandro,

       

      Please download the files from the following site and copy them to

       

      https://sftus.one.microsoft.com/choosetransfer.aspx?key=f4e34462-2f80-4116-86ac-5b0a13f02d50

      Password: qyh4H[V{IQgxVMA

       

      Hope it helps.

       

      Tim Quan - MSFT

       

       

       
    • Tuesday, August 04, 2009 12:23 PM
       
       
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      Tim,
          for me this is a miracle. It works!!!
       Now I can manage Roles and Features, and I'm installing SP2.

      Thanks 1000.

      Alessandro Colloca.
       
    • Saturday, August 08, 2009 10:19 PM
       
       
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      Tim - Can you post the link for me. It says there are no files to download. I have a Server 2008 STD 64 bit that will not install SP2. It tells me to install SP1 first. When I view Update history I see all the updates that have been installed but I only see Microsoft Silverlight 3.0 when I go into View Installed Updates under Programs and Features
       
    • Monday, August 10, 2009 4:31 PM
       
       
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      I am having this same issue as well, please help us Tim.

      Respectfully,
      Stalling Hale
       
    • Tuesday, August 11, 2009 2:37 PM
       
       
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      Having the same issue here as well. I can't install SP2 and other security updates are failing as well. I've tried the steps found in http://support.microsoft.com/kb/971058/en-us to no avail.
       
    • Monday, August 17, 2009 4:40 PM
       
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      I am also having the exact same issue on a Windows Server 2008 x64 w/SP1 running SCVMM.  I have the same error in my CheckSUR log.  Please advise.  Thank you. 

      =================================
      Checking System Update Readiness.
      Binary Version 6.0.6001.22375
      Package Version 5.0
      2009-08-17 10:56

      Checking Deployment Packages

      Checking Package Manifests and catalogs.

      Checking package watchlist.

      Checking component watchlist.

      Checking packages.
      (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB961371_server_0~31bf3856ad364e35~amd64~~6.0.1.4.mum  
      (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB961371_server~31bf3856ad364e35~amd64~~6.0.1.4.mum  
      (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB961371~31bf3856ad364e35~amd64~~6.0.1.4.mum  

      Checking component store
      Summary:
      Seconds executed: 464
       Found 3 errors
        CBS MUM Missing Total Count: 3

      • Proposed As Answer by xanuri Monday, August 17, 2009 4:41 PM
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    • Monday, August 17, 2009 4:54 PM
       
       
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      I figured out a way around it...

      Here is what you need to do, be sure to install SP2 immediately following this.

      on the problematic server you will need to take ownership of the C:\Windows\servicing\packages folder. PLEASE DO NOT TAKE OWNERSHIP OF ANY HIGHER LEVEL FOLDERS, only the \Packages folder.

      You need to copy the following files from an equivelant server version that IS NOT having this issue, meaning x32 or x64.
      these files are located in your C:\Windows\servicing\Packages folder, copy them to the exact same location on the server having problems.

      x32 Example:
      Package_for_KB961371_server_0~31bf3856ad364e35~x86~~6.0.1.4.cat
      Package_for_KB961371_server_0~31bf3856ad364e35~x86~~6.0.1.4.mum
      Package_for_KB961371_server_1~31bf3856ad364e35~x86~~6.0.1.4.cat
      Package_for_KB961371_server_1~31bf3856ad364e35~x86~~6.0.1.4.mum
      Package_for_KB961371_server~31bf3856ad364e35~x86~~6.0.1.4.cat
      Package_for_KB961371_server~31bf3856ad364e35~x86~~6.0.1.4.mum
      Package_for_KB961371~31bf3856ad364e35~x86~~6.0.1.4.cat
      Package_for_KB961371~31bf3856ad364e35~x86~~6.0.1.4.mum

      now that these exist on the problematic server re-ACL the \Packages folder from the parent and force permissions down on folders and files.

      Reboot your problematic server, Then install SP2 IMMEDIATELY


      Please let me know if this works for you

      • Edited by xanuri Monday, August 17, 2009 7:09 PM updated
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    • Thursday, August 27, 2009 3:27 PM
       
       
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      I had the same problem, Could not view or change roles on Win2008 x64 server and couldn't install SP2. Followed Xanuri instructions and it worked ok, Problem was with KB961371 , Thank you.
       
    • Friday, August 28, 2009 9:46 AM
       
       
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      Can the file for download please be made available again or can someone who used it make it available. We are also having the same issue and its our only 2008 server.
       
    • Friday, August 28, 2009 10:17 AM
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      https://sftus.one.microsoft.com/choosetransfer.aspx?key=f4e34462-2f80-4116-86ac-5b0a13f02d50

      Password: qyh4H[V{IQgxVMA

       
    • Tuesday, September 01, 2009 2:07 PM
       
       
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      Tim,

      Can you release these files again. I am having the same problem on our WSUS server.

      With so many people having this problem, when will this be available in the public domain without having to send a request?

       

       

       
    • Wednesday, September 02, 2009 1:50 AM
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      https://sftus.one.microsoft.com/choosetransfer.aspx?key=f4e34462-2f80-4116-86ac-5b0a13f02d50

      Password: qyh4H[V{IQgxVMA

       
    • Saturday, September 05, 2009 12:49 AM
       
       
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      Tim,

      Can you setup another link for these missing files?
      (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB969897_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum  
      (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB969897_server~31bf3856ad364e35~x86~~6.0.1.0.mum  
      (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB969897~31bf3856ad364e35~x86~~6.0.1.0.mum  


      Thanks
       
    • Monday, September 07, 2009 2:37 AM
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      Hi,

       

      As your update is not KB961371, to avoid confusion, could you please post a new thread?

       

      Tim Quan - MSFT

       
    • Friday, September 11, 2009 1:42 PM
       
       
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      Hi Tim,

      I am having the same problem with KB96137!
      Can you post those files again???

      Thanks!
       
    • Monday, September 14, 2009 3:00 AM
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      https://sftus.one.microsoft.com/choosetransfer.aspx?key=0fc6e900-257b-4599-872c-803070555fb5

      Password: 5rjKRlELj%P

       

       
    • Thursday, September 17, 2009 5:03 PM
       
       
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      Tim,

      Can you release these files again. I am having the same problem
       
    • Friday, September 18, 2009 1:55 AM
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      https://sftus.one.microsoft.com/choosetransfer.aspx?key=08999d1d-81d4-4e2f-9f46-0d8c7fcf4d8e

      Password: !WBC3dzstbN8

       
    • Tuesday, September 22, 2009 10:58 PM
       
       
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      Tim,

      would be able to make these files available for me [Package_for_KB970238_server]?
      Thanks!

      see log:

      hecking System Update Readiness.
      Binary Version 6.0.6001.22375
      Package Version 5.0
      2009-09-17 14:41

      Checking Deployment Packages

      Checking Package Manifests and catalogs.

      Checking package watchlist.

      Checking component watchlist.

      Checking packages.
      (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB970238_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum  
      (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB970238_server~31bf3856ad364e35~amd64~~6.0.1.0.mum  
      (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB970238~31bf3856ad364e35~amd64~~6.0.1.0.mum  

       
    • Wednesday, September 23, 2009 1:51 AM
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      Hi,

       

      As your problematic update is not the same one, to avoid confusion, could you please post a new thread?

       

      Tim Quan - MSFT

       
    • Thursday, October 01, 2009 4:41 AM
       
       
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      Hi Tim,

      I also ran into the same issue. Could you please post a new link so I can download it?

      Thanks!

       
    • Friday, October 02, 2009 1:55 AM
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      https://sftus.one.microsoft.com/choosetransfer.aspx?key=08999d1d-81d4-4e2f-9f46-0d8c7fcf4d8e

      Password: !WBC3dzstbN8

       
    • Friday, December 11, 2009 3:59 PM
       
       
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      We seem to be experiencing the same issue. Can you please post an updated link/password for this? We are in a 64-bit environment.

      Thanks in advance!

      Thanks In Advance
       
    • Tuesday, January 12, 2010 5:58 AM
       
       
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      Hi Tim

      Once again, I am having the same type of issue, I am unable to install updates to windows server 2008 sp1. Whether I try to install thru windows update or I manually download the SP2 update (KB948465) I end up with the same result, catastrophic failure 0x8000ffff.  The install did not complete.  KB958690 is my last actual windows update dated 3/11/09, the only other updates after that are for office or .net 1.1 with the most recent being 11/11/09.