Viewers from other country are unable to watch my stream with login codes

• Tuesday, January 15, 2013 12:18 AM

   

   
  

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  Hello,

  I have a strange problem. At least to me but hopefully someone has a solution:

  This is the situation.

  I have a virtual server configured with Windows 2008 R2 and AD (Active Directory).
  I have WMS installed and a publishing point which uses the AD to verify users for using streaming content.

  In AD i made a group for streaming admins (with several accounts for several publishing points) and a group for users (viewers) with
  several accounts.
  
  Everything is going well within my country (The Netherlands). Admins can create a stream from expression encoder with their accounts and viewers
  are asked for login codes when they want to watch the stream. They login with the provided credentials and voila. No problem.

  The problem rises from foreign countries. My girlfriend in the US can not open the stream. She can connect to the publishingpoint and she is asked to login.
  The moment she uses the credentials I gave to her, I see WMP trying to make a connection with the stream but then stops and comes with an error.
  
  
  "Windows Media Player cannot access the file. The file might be in use, you might not have access to the computer where the file is stored, or your proxy settings might not be correct.
  
  The strange thing is that if i disable the authorization (WMS Publishing Points ACL Authorization) within WMS publishing point she IS able to watch the stream because there is no login screen.
  
  The same thing happends to viewers from Curacao.
  
  Does someone have any idea how i can fix this problem? Is this an AD problem?

  Thanks in advance

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