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Using variables in email notifications for print management

Answered Using variables in email notifications for print management

  • Thursday, March 15, 2012 7:54 AM
     
     
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    I created a custom filter that sends an email notification to notify the IT Helpdesk when a toner is empty from one of our printers in our Print Server. The only thing I'm pondering is, how can I use variables to specify which printer has an actual empty toner?

    The filter criteria:

    Field: Queue Status
    Condition: is exactly
    Value: No Toner/Ink

    If for some incomprehensible reason there's no support for such variables in the message field for email notifications, is there a simple way to do this with a script?

     

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  • Friday, March 16, 2012 3:54 PM
    Answerer
     
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    The printer name is included in the message.  Are you looking to pull the name out of the message?

    Alan Morris Windows Printing Team

     
  • Monday, March 19, 2012 10:22 AM
     
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    Well that was pretty stupid of me. I checked the test emails, and it had no indications that such information was passed on. Now that an actual server did have an empty toner, I saw the email included such data. Thanks helping me out with something so obvious.

     
  • Monday, March 19, 2012 2:09 PM
     
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    I assume you got the message after you pushed the test button. If yes, you will get an email without printer name.
    Genuine messages should include the printer name.

    Administrator