Unable to install any print driver. Error 0x8000ffff

• Tuesday, January 08, 2013 10:46 PM

   

   
  

  0

  OS: Windows 7 Enterprise SP1 x64 + hotfixes.

  It appears the printer subsystem is broken as Windows is unable to install any driver from any vendor.  All attempts result in HRESULT 0x8000ffff.  For example:

  
  

  Log Name:      Microsoft-Windows-PrintService/Admin
  Source:        Microsoft-Windows-PrintService
  Date:          1/8/2013 8:19:49 AM
  Event ID:      215
  Task Category: Installing a printer driver
  Level:         Error
  Keywords:      Printer Setup,Printer
  User:          SYSTEM
  Computer:      WORKSTATION.MYDOMAIN
  Description:
  Installing printer driver Remote Desktop Easy Print failed, error code 0x0, HRESULT 0x8000ffff. See the event user data for context information.
  Event Xml:
  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
      <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
      <EventID>215</EventID>
      <Version>0</Version>
      <Level>2</Level>
      <Task>19</Task>
      <Opcode>12</Opcode>
      <Keywords>0x8000000000000220</Keywords>
      <TimeCreated SystemTime="2013-01-08T16:19:49.334750400Z" />
      <EventRecordID>777</EventRecordID>
      <Correlation />
      <Execution ProcessID="1448" ThreadID="2300" />
      <Channel>Microsoft-Windows-PrintService/Admin</Channel>
      <Computer>WORKSTATION.amc.MYDOMAIN</Computer>
      <Security UserID="S-1-5-18" />
    </System>
    <UserData>
      <SetupInstallPrinterDriver xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
        <Label>InternalInstallPrinterDriverFromPackage</Label>
        <Message>GetCorePrinterDriversKey failed</Message>
        <AdditionalInfo>-</AdditionalInfo>
        <InfPath>C:\Windows\System32\DriverStore\FileRepository\tsprint.inf_amd64_neutral_c48d421ad2c1e3e3\tsprint.inf</InfPath>
        <DriverName>Remote Desktop Easy Print</DriverName>
        <InstallSection>TSPRINT_FILES</InstallSection>
        <ProcessorArchitecture>Windows x64</ProcessorArchitecture>
        <PackageAware>Package aware</PackageAware>
        <CoreDriverDependencies>{D20EA372-DD35-4950-9ED8-A6335AFE79F5}</CoreDriverDependencies>
        <LastError>0x0</LastError>
        <HResult>0x8000ffff</HResult>
      </SetupInstallPrinterDriver>
    </UserData>
  </Event>
  =================================================
  Log Name:      Microsoft-Windows-PrintService/Admin
  Source:        Microsoft-Windows-PrintService
  Date:          1/8/2013 8:19:49 AM
  Event ID:      215
  Task Category: Installing a printer driver
  Level:         Error
  Keywords:      Printer Setup,Printer
  User:          SYSTEM
  Computer:      WORKSTATION.MYDOMAIN
  Description:
  Installing printer driver Remote Desktop Easy Print failed, error code 0x0, HRESULT 0x8000ffff. See the event user data for context information.
  Event Xml:
  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
      <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
      <EventID>215</EventID>
      <Version>0</Version>
      <Level>2</Level>
      <Task>19</Task>
      <Opcode>12</Opcode>
      <Keywords>0x8000000000000220</Keywords>
      <TimeCreated SystemTime="2013-01-08T16:19:49.339750900Z" />
      <EventRecordID>778</EventRecordID>
      <Correlation />
      <Execution ProcessID="484" ThreadID="544" />
      <Channel>Microsoft-Windows-PrintService/Admin</Channel>
      <Computer>WORKSTATION.MYDOMAIN</Computer>
      <Security UserID="S-1-5-18" />
    </System>
    <UserData>
      <SetupInstallPrinterDriver xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
        <Label>InstallPrinterDriverFromInfPackage</Label>
        <Message>InstallPrinterDriverFromPackage failed</Message>
        <AdditionalInfo>-</AdditionalInfo>
        <InfPath>C:\Windows\System32\DriverStore\FileRepository\tsprint.inf_amd64_neutral_c48d421ad2c1e3e3\tsprint.inf</InfPath>
        <DriverName>Remote Desktop Easy Print</DriverName>
        <InstallSection>-</InstallSection>
        <ProcessorArchitecture>Windows x64</ProcessorArchitecture>
        <PackageAware>Not package aware</PackageAware>
        <CoreDriverDependencies>-</CoreDriverDependencies>
        <LastError>0x0</LastError>
        <HResult>0x8000ffff</HResult>
      </SetupInstallPrinterDriver>
    </UserData>
  </Event>
  =================================================
  Log Name:      Microsoft-Windows-PrintService/Admin
  Source:        Microsoft-Windows-PrintService
  Date:          1/8/2013 8:19:49 AM
  Event ID:      215
  Task Category: Installing a printer driver
  Level:         Error
  Keywords:      Printer Setup,Printer
  User:          SYSTEM
  Computer:      WORKSTATION.MYDOMAIN
  Description:
  Installing printer driver - failed, error code 0x8000ffff, HRESULT 0x8000ffff. See the event user data for context information.
  Event Xml:
  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
      <Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
      <EventID>215</EventID>
      <Version>0</Version>
      <Level>2</Level>
      <Task>19</Task>
      <Opcode>12</Opcode>
      <Keywords>0x8000000000000220</Keywords>
      <TimeCreated SystemTime="2013-01-08T16:19:49.339750900Z" />
      <EventRecordID>779</EventRecordID>
      <Correlation />
      <Execution ProcessID="484" ThreadID="544" />
      <Channel>Microsoft-Windows-PrintService/Admin</Channel>
      <Computer>WORKSTATION.MYDOMAIN</Computer>
      <Security UserID="S-1-5-18" />
    </System>
    <UserData>
      <SetupInstallPrinterDriver xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2005/08/windows/printing/spooler/core/events">
        <Label>PSetupInstallPrinterDriver</Label>
        <Message>InstallDriverFromCurrentInf failed</Message>
        <AdditionalInfo>-</AdditionalInfo>
        <InfPath>C:\Windows\System32\DriverStore\FileRepository\tsprint.inf_amd64_neutral_c48d421ad2c1e3e3\tsprint.inf</InfPath>
        <DriverName>-</DriverName>
        <InstallSection>-</InstallSection>
        <ProcessorArchitecture>Windows x64</ProcessorArchitecture>
        <PackageAware>Not package aware</PackageAware>
        <CoreDriverDependencies>-</CoreDriverDependencies>
        <LastError>0x8000ffff</LastError>
        <HResult>0x8000ffff</HResult>
      </SetupInstallPrinterDriver>
    </UserData>
  </Event>
  

  If I attempt to install a driver through Printer Management, the following errors are always thrown.  Yes, I've tried both HP and Xerox so it's not a vendor specific issue:

  

  

  I've attempted to purge all vendor files from C:\Windows\System32\spool\.  Remove all vendor entries from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print.  Currently there doesn't appear to be any left over vendor files/entries laying around.

  Shame the Microsoft Fixit for Printing tool doesn't work on Windows 7.

  I've also tried the Microsoft FixIt Pro - printing troubleshooter, but it was unable to find any real problems.

  Thoughts on why everything is failing?

  
  

  
  

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