Print server name is incorrect in Active Directory

• Friday, April 27, 2012 8:31 PM

   

   
  

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  I am running a print server on a 2 node failover cluster running Windows Server 2008R2 Enterprise Edition. I had installed and shared 12 - 15 printers and shared them on users’ desktops. Each of the printers is working as expected.

  Four or five weeks elapsed without incident and I needed to install another printer. I was able to install it on the print server but when I attempted to install it as a shared printer I received a "Windows cannot contact printer error". I have investigated and determined that the print server name is incorrect in active directory; for some reason the name has been truncated by 1 character. For example, the print server name is xyzprintserver01 but the CN in active directory is xyzprintserver0. I can manually enter the print server name and install the printer without error. If I attempt to select the printer from the drop down list however, I receive the "cannot connect" error since the print server name is incorrect.

  Now I am trying to determine the best way to correct the name issue in Active Directory and how to prevent a reoccurrence. Any ideas how to do this?

  Thank you in advance

  
  

  
  

  • Edited by SilverNickel Friday, April 27, 2012 8:32 PM
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