splwow64.exe print spooler crash with HP PCL 5 UPD 5.4

• Thursday, February 23, 2012 8:52 PM

   

   
  

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  Windows XP 32-bit receiving thunking spooler sporadic errors.  The issue is happening to clients printing to shared printers on multiple print servers as well as a newly spun up VM windows 2008 r2 server. 

  Users able to print successfully at times with the sporadic crash, around 1 out of 7 print attempts.

  Environment:

  Printer server: 2008 R2 and 2003 (64-bit)

  Client: XP 32-bit - Recreated crash on Windows 7 64-bit workstation.

  Applications:  Published (Xenapp 6.0) 32 bit applications including Outlook 2007. We have not been able to recreate the problem using locally installed applications.  Users able to print successfully at times with the sporadic crash. 

   
  Xenapp 6.0 Hotfixes:
  XA600W2K8R2X64017
  XA600W2K8R2X64029
  XA600W2K8R2X64046
  XA600W2K8R2X64056
  XA600W2K8R2X64058
  XA600W2K8R2X64060
  XA600W2K8R2X64062
  XA600W2K8R2X64068
  XA600W2K8R2X64079
  XA600W2K8R2X64077

  splwow64.exe print spooler crash with HP UPD

  HP Laserjet printers:
  P2035n
  1320 series
  P3010
  P2015
  Driver - HP Universal Print Driver PCL 5version v5.4 (61.118.1.11744)

  
  Error details:

  Problem signature:
    Problem Event Name: BEX64
    Application Name: splwow64.exe
    Application Version: 6.1.7600.16385
    Application Timestamp: 4a5bd3ca
    Fault Module Name: hpmux118.dll_unloaded
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 4ebcd4b2
    Exception Offset: 000007fef342059c
    Exception Code: c0000005
    Exception Data: 0000000000000008
    OS Version: 6.1.7600.2.0.0.16.7
    Locale ID: 1033
    Additional Information 1: d407
    Additional Information 2: d40771d80355fad1dd5e50ce7ddbf91f
    Additional Information 3: 8507
    Additional Information 4: 850722de1e4c8488a170d86614749a19

  A search on the internet turned up a lot of people having this issue, but I have not been able to come to a resolution.

  HP forum thread on this issue.
  http://h30499.www3.hp.com/t5/Print-Servers-Network-Storage/Print-spooler-crash-with-HP-UPD/td-p/1163412/page/4

  Similar Expert-Exchange thread.
  http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/2003_Server/Q_22943969.html

  Microsoft Forums and KB.

  http://social.technet.microsoft.com/Forums/en-US/winserverprint/thread/5ec3a88b-f072-4dd6-ada3-304938adde3d

  http://support.microsoft.com/kb/947477

  http://social.technet.microsoft.com/Forums/en/winserverTS/thread/29020f56-b821-427a-9d4b-6b79d19e20db

  http://social.technet.microsoft.com/Forums/en/winservergen/thread/9d4ec974-c296-4979-9c91-ba4bd7e5ecc1

  Attempted: Brand new virtual 2008 r2 server with freshly download HP Universal Print Driver PCL 5 (v5.4). 
  
  Result: Same issue on second print attempt.
  
  Attempted:  Removed shared printer and removed HP universal print driver PCL 5 (v5.4) from existing production print server.  Downloaded separate fresh install of HP universal print driver PCL 5 (v5.4) and recreated the shared printer.
  
  Result:  Same issue on 2nd or 3rd print attempt.
  
  Attempted:  Changed the HP Universal Driver PCL 5 (v5.4) driver from Shared to Isolated in the Driver Isolation.

  Result: Same issue on 1st attempt.  Changed back to Shared (system default). 

  Added notes to environment:  Other printers using specific model print drivers and Ricoh printers working correctly with no splwow64.exe errors.

  Any assistance would be greatly appreciated.
  Thanks in advance,
  Tanny

  
  
  
  
  

  • Edited by Tanny Ahmad Friday, February 24, 2012 3:33 PM
  • Edited by Tanny Ahmad Friday, February 24, 2012 4:47 PM
  • Edited by Tanny Ahmad Friday, February 24, 2012 5:46 PM
  • Edited by Tanny Ahmad Friday, February 24, 2012 7:47 PM
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