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AnswerHotfix problem KB931308 , KB938486 -- Help

  • Friday, October 30, 2009 5:25 AMRajaSrini Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi All ,

      We have installed these two hotfix.After that we started facing bluedump error(0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL) .

    We have installed this hotfix for SAP paging file problem.

    Is there any known issues on these two hotfix.


    Thanks..

     

Answers

  • Tuesday, November 03, 2009 9:39 AMVincent HuMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

     

    We didn’t received any report about the issue with KB931308 and KB938486.

     

    According to the description, we find it seems to be system crash issue and we need to analyze the crash dump file to narrow down the root cause of the issue. Unfortunately, it is not effective for us to debug the crash dump file here in the forum. Therefore, I would like to suggest that you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Hope the issue will be resolved soon.

     

     

    Best Regards,

    Vincent Hu

     

All Replies

  • Tuesday, November 03, 2009 9:39 AMVincent HuMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

     

    We didn’t received any report about the issue with KB931308 and KB938486.

     

    According to the description, we find it seems to be system crash issue and we need to analyze the crash dump file to narrow down the root cause of the issue. Unfortunately, it is not effective for us to debug the crash dump file here in the forum. Therefore, I would like to suggest that you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Hope the issue will be resolved soon.

     

     

    Best Regards,

    Vincent Hu