Friday, January 18, 2013 12:14 PM
Can anybody please help, I have an update which is deployed via WSUS, and has also been attempted manually KB956744 but it fails on 3 test servers so far.
The update is not already installed. The mstscax.dll version is 6.0.6001.18564
The log file is shown below:[KB956744.log]0.907: ================================================================================0.907: 2013/01/18 11:26:35.909 (local)0.907: C:\WINDOWS\SoftwareDistribution\Download\4d6b4fe9e37b93057f101d8c5b7fba06\update\update.exe (version 126.96.36.199)0.907: Failed To Enable SE_SHUTDOWN_PRIVILEGE0.907: Hotfix started with following command line: -q -z -er /ParentInfo:3ae713e2a401694aaddcd5b5b4bfde3e0.907: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x20.907: C:\WINDOWS\system32\mstscax.dll is Present0.907: Condition succeeded for section Presence.RDCInstallBlock.Section in Line 1 of PreRequisite0.922: FileVersion of C:\WINDOWS\system32\mstscax.dll is Greater or Equal To 6.0.6000.00.922: FileVersion of C:\WINDOWS\system32\mstscax.dll is Greater Than 6.0.6001.00.922: Second Condition in Test.RDCInstallBlock.Section Failed0.922: Condition Check for Line 2 of PreRequisite returned FALSE0.922: ReadStringFromInf: UpdSpGetLineText failed: 0xe00001020.922: KB956744 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB956744 failed. For More details check the Log File c:\windows\KB956744.log0.938: ReadStringFromInf: UpdSpGetLineText failed: 0xe00001020.938: Setup cannot continue because one or more prerequisites required to install KB956744 failed. For More details check the Log File c:\windows\KB956744.log0.938: Update.exe extended error code = 0xf0f4
Tuesday, January 22, 2013 4:41 AMModeratorHi Andy,
Thanks for posting in Microsoft TechNet forums.
As we can see, this update failed to be installed due to these two errors:
FileVersion of C:\WINDOWS\system32\mstscax.dll is Greater or Equal To 6.0.6000.0
FileVersion of C:\WINDOWS\system32\mstscax.dll is Greater Than 6.0.6001.0
Please understand that this update (KB956744) is for Windows Server 2003 Service Pack 2 system.
The security issue fixed by this update has already been fixed in Windows Server 2003 R2 and thus it is not needed in Windows Server 2003 R2 (also cannot be installed).
Have a nice day.
- Marked As Answer by K_evin ZhuMicrosoft Contingent Staff, Moderator Wednesday, February 06, 2013 8:43 AM