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Event ID 10032 The server is failing to download some updates

Pregunta Event ID 10032 The server is failing to download some updates

  • Wednesday, March 20, 2013 7:01 AM
     
     
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    We have a SCCM 2012 SP1 hierarchy with two Software Update Points. On both SUP's we get exactly every 6 hours an error in the Application Log in Event Viewer: Event ID 10032 The server is failing to download some updates.

    There are a few threads on this forum with the same error message but we don't get any other error messages. It's also not clear which updates are failing. All SCCM logs and Status Messages seems fine, it looks like a WSUS issue.

    When I run manually 'wsusutil checkhealth' the same error message immediately appears in the Application Log in Event Viewer.

    Is it possible to enable debug logging on the WSUS Role to get more information?

    In another thread someone mentions to completely remove the SUP and WSUS roles and start over but that's a little too drastic for our environment.

    Any help would be appreciated, I also posted this thread in the SCCM 2012 forum.

    http://social.technet.microsoft.com/Forums/en-us/configmanagersecurity/thread/4885be5c-e13b-4428-a75f-33be9ff54443


     

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  • Thursday, March 21, 2013 2:00 AM
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    Well, first of all, per your subject line.... the SUP should not be downloading files at all, so the EventID 10032 means you're doing something critically incorrect.

    We have a SCCM 2012 SP1 hierarchy with two Software Update Points.

    How many Primary Sites do you have in this hierarchy?

    How are these two Software Update Points configured with respect to one another? Are they both configured as Upstream servers synchronizing with Microsoft?

    Is it possible to enable debug logging on the WSUS Role to get more information?

    The details you need should already be present in the server's Application Event Log and/or in the SoftwareDistribution.log (in %ProgramFiles%\Update Services\Logfiles).

    In another thread someone mentions to completely remove the SUP and WSUS roles and start over but that's a little too drastic for our environment.

    Well, if they're screwed up, this may be the quickest way to restore sanity. I've rarely seen a scenario that couldn't afford a couple of hours of having a WSUS server offline. Shucks, it's already offline anyway, eh? It's obviously not working as it should be in the role of a Software Update Point.

    Lawrence Garvin, M.S., MCITP:EA, MCDBA, MCSA
    SolarWinds Head Geek
    Microsoft MVP - Software Distribution (2005-2013)
    My MVP Profile: http://mvp.support.microsoft.com/profile/Lawrence.Garvin
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

     
  • Monday, March 25, 2013 8:36 AM
     
     
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    We have only 1 Primary Site with 2 servers running the SUP Role for fault tolerancy. Everything is working completely fine, all clients and servers are downloading and installing their updates. It was only the error that popped up every 6 hours.

    I've disabled the internal WSUS check and now the errors are gone. Yes, I know that's a workaround but since I can't get this fixed ...

    wsusutil.exe healthmonitoring CheckForCatalogSyncFailures off
    wsusutil.exe healthmonitoring CheckForContentSyncFailures off
    net stop WsusService
    net start WsusService

    wsusutil.exe checkhealth now shows informational in Application Log telling me that WSUS is working fine.

     
  • Monday, April 01, 2013 6:29 AM
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    Hi,

    For the SUP in the SCCM environment,pls ask in the SCCM forum.Here is mainly focusing on a stand-alone WSUS scenario.

    Regards,

    Clarence

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  • Thursday, April 11, 2013 4:14 PM
     
     
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    Any update on this?

    I'm fighting the same problem.  I have two WSUS servers in my environment and what's odd is that this error is only present in my parent server.  My replica server is completely fine.  I've been troubleshooting this for a solid week and have tried just about every suggestion mentioned across the different forums, articles, etc. with no luck.  Like Roel, I get the same error every six hours.  My WSUS console looks fine.  The last round of "patch Tuesday" updates synced properly, "Updates needing files" reflect a value of 0, sync logs on the WSUS console are clean, and there's no other errors in the event logs except the 10032 event ID errors.  Also, I've ran bitsadmin /list /allusers /verbose from command prompt and the result was 0 jobs.  So I'm racking my brain as to what is failing to download at this point.