Updates download failed at client side..

Tue, 30 Jun 2009 08:17:30 Z

Hi,

   We have WSUS 3.1 with near about 4400 clients. Recently we approved 16 updates (@ 29 June). Some of clients (count >300 ) shows 1/2 update(s) failed to download. even other clients successfully installed it. Actually this happens usually when we approve new updates & upto next week from approval this count goes down automatically i.e updates install automatically.logs at client side indicate Download failed error.

   below is the log of my server -Program Files\Update Services\LogFiles\SoftwareDistribution.

2009-06-30 07:56:34.324 UTC Warning w3wp.42 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=c06023f0-41e5-4660-a681-cdf26da1b8f4, ErrorCode=ServerChanged, Message=Server rolled back since last call to GetCookie, Client=c9e8381e-006e-4911-bf91-1e94eb735b15
2009-06-30 07:57:21.230 UTC Warning w3wp.29 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=0679e536-a346-4e4d-8cc7-2841ea277fc1, ErrorCode=ServerChanged, Message=Server rolled back since last call to GetCookie, Client=aa57a6a9-9587-447f-8c69-0cb7055155f9
2009-06-30 07:58:13.012 UTC Warning w3wp.29 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=2ce88467-7d1c-4932-bae0-494e670ea3f0, ErrorCode=ServerChanged, Message=Server rolled back since last call to GetCookie, Client=8684f8d7-1786-4c89-9648-2a9965c55bda
2009-06-30 07:58:27.199 UTC Warning WsusService.8 DBConnection.OnReceivingInfoMessage The join order has been enforced because a local join hint is used.
2009-06-30 07:58:41.402 UTC Warning w3wp.27 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=a0f0ac4a-811d-4756-bf78-f902deb9eb2d, ErrorCode=ConfigChanged, Message=, Client=89fd5475-1c73-4859-add1-cdd791ac4123
2009-06-30 07:59:29.637 UTC Warning w3wp.29 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=43c48535-6b55-4feb-a638-74ba2f1b4f4f, ErrorCode=ConfigChanged, Message=, Client=90daddd8-e0c8-4c95-a3d4-05410c9ff2ab
2009-06-30 07:59:42.699 UTC Warning w3wp.57 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=1325732a-a1c0-40a9-b2d0-163e4c2651d8, ErrorCode=ConfigChanged, Message=, Client=fad97f87-9ad8-48cd-a70d-b6aec0d367d7
2009-06-30 08:00:02.887 UTC Warning w3wp.57 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=cdce5118-7a0b-48a6-bdbb-e8e88312657d, ErrorCode=ConfigChanged, Message=, Client=1040d7b9-5108-48a1-a12f-864eb45c5472
2009-06-30 08:00:40.871 UTC Warning w3wp.29 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=6287ab5b-6d7f-4d4a-9ba7-63a497b1250a, ErrorCode=ServerChanged, Message=Server rolled back since last call to GetCookie, Client=f155fc82-c017-4f69-bef7-37c253771fd9
2009-06-30 08:01:10.058 UTC Warning w3wp.42 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=977c2288-c8d7-459d-be41-b1f28720e897, ErrorCode=CookieExpired, Message=, Client=84bc66f3-366d-41a1-989b-e06a72d01f45
2009-06-30 08:01:19.918 UTC Warning w3wp.19 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=1931479b-f43a-4209-881a-50aaeaade708, ErrorCode=ServerChanged, Message=Server rolled back since last call to GetCookie, Client=90f096e9-f452-4520-8673-4476830ddcca
2009-06-30 08:01:49.137 UTC Warning w3wp.27 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=09eedda3-2d46-4b12-83c1-5a4d3b771a0d, ErrorCode=ServerChanged, Message=Server rolled back since last call to GetCookie, Client=ffe7b7f8-6d3b-4df8-aac8-b2dd072be9e4
2009-06-30 08:03:00.043 UTC Warning w3wp.42 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=454f5c63-92f9-40ff-860d-2189d7fdd849, ErrorCode=ServerChanged, Message=Server rolled back since last call to GetCookie, Client=7d7cd542-69b1-400a-98f1-be6879d646df
2009-06-30 08:03:53.621 UTC Warning w3wp.57 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=6d112dd4-28a7-4c8a-8bec-636e78b4e1ad, ErrorCode=ConfigChanged, Message=, Client=ab602ea8-40df-4c48-a179-13420f7a6e83
2009-06-30 08:04:03.558 UTC Warning w3wp.27 DBConnection.OnReceivingInfoMessage The join order has been enforced because a local join hint is used.
2009-06-30 08:04:44.980 UTC Warning w3wp.19 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=367b65f9-3479-4aeb-819d-d2f26b88fb50, ErrorCode=ConfigChanged, Message=, Client=d560cb70-a502-4361-ae28-5b8f88aa2847
2009-06-30 08:04:58.277 UTC Warning w3wp.29 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=f6ebac71-5d76-4104-b5f6-6cb67e3b3834, ErrorCode=ConfigChanged, Message=, Client=03047bf7-3db9-460f-bc5b-c70b41f1534f
2009-06-30 08:06:51.699 UTC Warning w3wp.57 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=98d66a12-6a65-458c-b319-ebe25c7a6395, ErrorCode=ServerChanged, Message=Server rolled back since last call to GetCookie, Client=06e5d64b-be33-4957-931d-331a2f2a4be4
2009-06-30 08:07:20.090 UTC Warning w3wp.27 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=97f96083-34bd-44ff-9604-efce58e16486, ErrorCode=ServerChanged, Message=Server rolled back since last call to GetCookie, Client=fb6a2611-8b14-4164-8511-95bde2a4062d
2009-06-30 08:08:05.480 UTC Warning w3wp.29 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=45152c00-3ffc-411f-995c-fe52da370b1c, ErrorCode=ServerChanged, Message=Server rolled back since last call to GetCookie, Client=a575283a-98eb-4f54-b66a-76a0bae97f8d
2009-06-30 08:09:05.480 UTC Warning w3wp.19 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=ee36ae0a-06a4-49d3-8d6f-38667287addb, ErrorCode=ConfigChanged, Message=, Client=138bcc7c-b0e7-48c9-9144-d44ada150eae
2009-06-30 08:09:08.137 UTC Warning w3wp.1 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=2a7e71ef-6804-499a-8825-2a6a1eea382e, ErrorCode=ServerChanged, Message=Server rolled back since last call to GetCookie, Client=3a669047-5796-4153-8363-354472604346
2009-06-30 08:09:44.277 UTC Warning w3wp.42 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=782fe07e-bd86-42a1-a14e-544dd4a81789, ErrorCode=ConfigChanged, Message=, Client=dd5fb712-9a89-4372-bdf2-aef2852af159
2009-06-30 08:10:00.137 UTC Warning w3wp.1 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=b3328f84-5b52-4e71-9a9d-353f3db58881, ErrorCode=ConfigChanged, Message=, Client=83f8caf8-f36e-4dec-8b76-f657850b45ee
2009-06-30 08:10:41.637 UTC Warning w3wp.19 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=b47658f2-4b45-4690-a9c8-5eee2f96f872, ErrorCode=ConfigChanged, Message=, Client=f6025811-6250-43e2-9121-1703f05a4fa8
2009-06-30 08:10:48.012 UTC Warning w3wp.19 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=a95d1c43-cc10-468d-9010-9bde74879e79, ErrorCode=ServerChanged, Message=Server rolled back since last call to GetCookie, Client=a3060e0b-8962-4a51-a7d7-7fc29fc66473
2009-06-30 08:10:58.199 UTC Warning w3wp.19 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=7fdc921b-2959-443b-b787-e5699482900e, ErrorCode=ConfigChanged, Message=, Client=7811923c-facf-4a76-8a2e-a7a6d3a05c8e
2009-06-30 08:12:15.168 UTC Warning w3wp.29 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=a289ef67-e2dd-4c7a-9850-2a1241a4d8e8, ErrorCode=ConfigChanged, Message=, Client=8ff51ab2-eb71-438f-aa97-26c8248d56f7
2009-06-30 08:13:00.449 UTC Warning w3wp.42 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=e999ceee-d41d-4dc6-84b3-a6ca34d217f5, ErrorCode=ConfigChanged, Message=, Client=a696a8e0-1e7a-470f-9bc0-9683e73608e9

Any help would be greatly appreciated

Thanks,
Sachin.

Updates download failed at client side..

Tue, 30 Jun 2009 10:14:16 Z

Hi Sachin,

On one of the problematic client, please try the following steps:

1. Stop the Automatic Updates service and BITS service.

net stop wuauserv

net stop bits

2. Delete “%windir%\softwaredistribution” directory.

3. Start the Automatic Updates service and BITS service. When these two services
have been started, they will auto-create “softwaredistribution” and its subfolder
at system directory.

net start wuauserv

net start bits

4. Stop the Cryptographic Services

5. Rename the C:\windows\System32\catroot2 folder

6. After the “%windir%\softwaredistribution” directory has been generated, please
let the client contact the WSUS server immediately.

wuauclt.exe /resetauthorization /detectnow

7. After 15 minutes, please check the client to confirm whether it detects needed
updates.

If the problem still exists, please check %windir%\windowsupdate.log and post the error message in this thread.

Updates download failed at client side..

Tue, 30 Jun 2009 10:42:45 Z

Hi Eric ,

Thanks for your reply..!! but This is not problem I am facing, I am worried about my server behavior like mentioned above that why update getting failed to download for saveral hrs & afterthat install automatically.by the way error count goes down 168 out of 344 sine last post. :)

Thanks,
Sachin.

Updates download failed at client side..

Tue, 30 Jun 2009 16:32:47 Z

Sachin can you provide some background details about your WSUS environment?
How many WSUS Servers?
All 4400 clients on one server?
What is the network topology? (How many clients are remote? How many are local?)
What database service?

The error messages read like somebody has restored the database to the server.

Whatever it is, I agree this looks like a SERVER-side issue, not a client-side issue

2009-06-30 07:56:34.324 UTC Warning w3wp.42 SoapUtilities.CreateException ThrowException: actor = http://10.5.4.101/ClientWebService/client.asmx, ID=c06023f0-41e5-4660-a681-cdf26da1b8f4, ErrorCode=ServerChanged, Message=Server rolled back since last call to GetCookie, Client=c9e8381e-006e-4911-bf91-1e94eb735b15

The good news may be that these are WARNINGS, not errors, and will likely work themselves out.
As you've noted, you're down to 168 affected systems from 344 in 3 hours.

Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

Updates download failed at client side..

Wed, 01 Jul 2009 09:41:50 Z

Hi Lawrence,

Thanks for your interest..!!

My scenario,

1. Our Enterprise having multisite well connected AD infrastructure. My WSUS is downstream replica server which synchronize update approval from another server but download updates from Microsoft Site.

2. WSUS is using internal database & deploy updates to 4400 clients which are at same physical location. Updates synchronized successfully also.

3. This happens every time when new updates approved , clients shows download failed up to 3-4 days from approval & after that they download updates & install automatically.

4. There is no such situation at different site server where WSUS is having same settings.

Still Server showing logs same as last post….. L

Thanks,
Sachin.

Updates download failed at client side..

Wed, 01 Jul 2009 14:03:23 Z

Sachin, thank you for the background information.

Has this issue always happened with this replica server? Or did it start happening at some time after this replica server was first installed?

Because this is a replica server, the simple fix may be to strip and rebuild WSUS on the server with a new database. It's possible this is being caused by some set of data in the database that's confusing things. Truth be told, we could spend as much time (if not more) trying to troubleshoot the issue as it would to actually reinstall the server from scratch. And, since it is a replica server, there's no update approvals to be lost, since they're all stored on the upstream server.

In the meantime, while you ponder that option, I'd like to see the entries from the WindowsUpdate.log for one of the clients that was detecting and failing to download during the same timeframe (6/30 7:56am-8:13am). I'm continuing to think about other possible causes.

Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

Updates download failed at client side..

Thu, 02 Jul 2009 04:56:38 Z

Hi Lawrence,

Thanks again..!!

We are facing this hitch since we made saveral changes in our WSUS entreprise architecture ( I thing Since Oct. 08).before that updates synchronized & approved at each sites's WSUS independently.

Actually I can't reinstall or reconfigure server now. because of this probleam I did completly reinstalled WSUS 2 times,none of error was occoured during installation.(Now I have no answer to convey my manger :) )

I am posing WindowsUpdate.log of one of my clients.

{DBA6E3B1-FAEF-4580-948E-E134D6C008EA} 2009-06-30 09:52:14:869+0530 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 1 updates.
{B261CF34-A166-4F2C-8B12-8AEEFE1D51B0} 2009-06-30 09:52:14:939+0530 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.
{C49ED2CA-BB50-41B1-8814-F44A90530C32} 2009-06-30 09:52:16:470+0530 1 161 101 {0D841D92-DCFD-42D0-99CC-DA46ABBFB86C} 101 80244019 AutomaticUpdates Failure Content Download Error: Download failed.
{FE3DEC0B-00DD-4122-8401-B80A73D30DFF} 2009-06-30 11:54:21:892+0530 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 1 updates.
{84CED127-17F8-4DC4-A394-EE4FC330A97A} 2009-06-30 11:54:21:892+0530 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.
{918B1996-E1C0-4EF7-962F-3E07F38D6D49} 2009-06-30 11:54:22:687+0530 1 161 101 {0D841D92-DCFD-42D0-99CC-DA46ABBFB86C} 101 80244019 AutomaticUpdates Failure Content Download Error: Download failed.
{D8C1BF4F-9FE7-4624-94F5-5C90A708BF11} 2009-06-30 13:40:50:102+0530 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 1 updates.
{34573A65-BF99-437C-A409-5ECC85C3C76B} 2009-06-30 13:40:50:149+0530 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.
{CD8AAE59-92B6-4813-8CF9-0C0BA6336B71} 2009-06-30 13:40:51:306+0530 1 161 101 {0D841D92-DCFD-42D0-99CC-DA46ABBFB86C} 101 80244019 AutomaticUpdates Failure Content Download Error: Download failed.
{50D22C43-630E-4A4E-AF0E-1FC08ACB429F} 2009-06-30 15:24:02:347+0530 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 0 updates.

Regards,
Sachin

Updates download failed at client side..

Thu, 02 Jul 2009 13:17:57 Z

Actually I can't reinstall or reconfigure server now. because of this probleam I did completly reinstalled WSUS 2 times,none of error was occoured during installation.(Now I have no answer to convey my manger :) )

With all respect... the answer to convey to your manager is that the BEST option is to REINSTALL the server (with WSUS v3.1). Reinstalling the server will take about an hour. Synchronization can be completed in an hour or two. No *content* needs to be transferred across the network, only the update metadata from the upstream server.

Also... I'm confused about your statement.. "I ... completely reinstalled WSUS 2 times...". I thought we were working with WSUS v3.1 systems (based on this statement in your original post):

We have WSUS 3.1 with near about 4400 clients.

Please clarify!

Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

Updates download failed at client side..

Thu, 02 Jul 2009 13:36:17 Z

I'm confused about your statement.. "I ... completely reinstalled WSUS 2 times...". I thought we were working with WSUS v3.1 systems (based on this statement in your original post):

Oh..No... I thing there is misunderstanding between us. I reinstalled WSUS two times (obviously version 3.1)... J

okay I think (as you suggest) reinstalling WSUS is better way....!!

Thanks & Regards,
Sachin.

Updates download failed at client side..

Thu, 02 Jul 2009 14:24:38 Z

I'm confused about your statement.. "I ... completely reinstalled WSUS 2 times...". I thought we were working with WSUS v3.1 systems (based on this statement in your original post):

Oh..No... I thing there is misunderstanding between us. I reinstalled WSUS two times (obviously version 3.1)... J

OOopssss.. I'm the one who misread that statement. Thanks Sachin!

Lawrence Garvin, M.S., MCITP:EA, MCDBA
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)