Missing folders
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Monday, February 27, 2012 5:33 PM
I have a user who was moved to a new computer. We have an exchange server. When he opened outlook (2010) for the first time on his new computer all his folders were missing, however the emails were still there under the "catagorized" folder. He had the emails neatly organized in folders, now the folders are gone and all the mail is lumped in to one folder. Any ideas how to retrieve the folders?
I found a similar question and answer and downloaded MFCMapi but could not find the folders.
All Replies
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Monday, February 27, 2012 6:56 PM
Hi,
Close outlook.
Go to Start > Run and type Outlook /resetfolders.
This will reset all missing folders to its default location.
http://office.microsoft.com/en-us/outlook-help/command-line-switches-HP001003110.aspx
I hope this should fix your issue.
Thanks Sunder
- Proposed As Answer by Sukh828Microsoft Community Contributor Monday, February 27, 2012 9:48 PM
- Marked As Answer by Frank.WangModerator Monday, March 05, 2012 2:00 AM
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Monday, February 27, 2012 9:49 PM
same issue via OWA or using the old computer?
Tried recreating the profile or moving the mailbox to a new DB?
Sukh
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Wednesday, February 29, 2012 6:46 AMModerator
Hi SuQ,
Any updates?
You can also try to run the New-MailboxRepairRequest if you are running Exchange 2010:
http://technet.microsoft.com/en-us/library/ff625226.aspx
Frank Wang
TechNet Community Support
- Marked As Answer by Frank.WangModerator Monday, March 05, 2012 2:01 AM
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