Service Manager - ITIL and MOF Processes - Incident, Problem, Change, Release, Service Request Management
Use this forum to discuss how to configure and use any of the ITIL/MOF solutions provided out of the box such as Incident, Problem, or Change, Relase, Service Request Management.
Filtering and SortingUse these options to narrow down the question and discussion list.
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Self-Service Portal - Common Offering Questions
Ronin8996 Friday, May 03, 2013 5:36 PM - 4282
SCSM IR/PR/CR Category Ideas and Logic
Ronin8996 Thursday, April 25, 2013 6:06 PM - 195
Update the status of SM incidents
雷龙 Monday, May 06, 2013 7:31 AM - 3515
What happens when you escalate an incident in Service Manager 2012 SP1
Herb Winhoven Friday, March 08, 2013 7:53 PM - 1128
SCSM PR Modification/update email escalations
Ronin8996 Thursday, April 25, 2013 4:32 PM - 1119
SCSM Major Problem Automation
Ronin8996 Thursday, April 25, 2013 4:25 PM - 2143
Request Offering Template User Prompt Validation
IanGlenn Tuesday, April 23, 2013 10:11 PM - 14230
Is there a way to pass the description from a review activity through to a runbook?
DavidSleznikow Tuesday, April 16, 2013 1:53 PM - 3727
SCSM 2012 - Work Item Status Update -Service Request and activity status
Mrnur Thursday, February 28, 2013 4:46 PM - 1241
Escalation before existing SLA breaches !!
Shahid Roofi Sunday, April 07, 2013 11:43 PM - 1165
Fill out the Request offering over Self Service portal from more than one Division
Dennis Brich Monday, April 15, 2013 5:53 AM - 42318
Service request filfillment- analyst comments and affected user gets notification
Gayathri Kandukuri Thursday, August 30, 2012 2:24 PM - 3296
Can i create a change request using Exchange connector V3
Mohammad Shaaban Thursday, April 11, 2013 12:57 PM - 9327
Service Manager 2012 SP1 Service Requests questions
Herb Winhoven Wednesday, April 03, 2013 8:24 PM - 2221
All Incidents View not displaying correct info
Ahmed Sidat Tuesday, April 09, 2013 1:52 PM - 2193
Want to use the Affected User from an Service Request in a notification text of a review activity
Patrick Wahlmüller Monday, April 08, 2013 12:24 PM - 3340
Service Request not displaying Request Offering User Input
Jaime Esquivel Tuesday, March 19, 2013 3:47 PM - 2262
Example list of "Request Offerings" and "Service Offerings"
JRome2013 Thursday, April 04, 2013 7:12 AM - 3674
Service Request created via e-mail connector stuck "In Progress"
Marcel Hager Wednesday, February 27, 2013 6:40 PM - 1220
Software License Tracking
StevenBerkHolz Tuesday, March 26, 2013 7:28 PM
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