Documenting the process and procedure

Wed, 10 Jun 2009 09:20:40 Z

When documenting how you will run your change management process, what points should be included in the document.

Documenting the process and procedure

Thu, 11 Jun 2009 08:30:45 Z

1-st document: Process Description.
Executive Summary
Goals
Activities
KPIs
Roles
Inputs/Outputs of process
List of workflows

2-nd document: Process Workflows
Lot of Tables: Activity|Role|In-Out|Time|Comments

+several documents (role matrix, work instructions, workforce calculations, etc), depend from customer.

Documenting the process and procedure

Thu, 11 Jun 2009 08:46:25 Z

hi Bitha,

i would like to give the process which i am following for change management documentation. these are the process which you can follow in writting them in the same manner(the best way to make one manin document and put subdocuments in it).

1. Initiation = The change initiator completes an RFC.

2. Acceptance & Classification = The change Manager accepts the RFC and classifies it according to type.

3. Logging = The RFC goes to into Configuration Management Database

4. Assessment = the change Manager Performs an initial assessment of the RFC and assigns a priority and classification.

5. Authorization or Rejection = If the formal Change process is unsuitable, the change Manager rejects the RFC and notifies the change initiator.

6. Planning & Cordination = The change Maanger establishes the initial Plan , task,roles and responsibilities for the evaluating and implementing the change.

7. Evaluation = After the change , One or More eveluating determine if the change was successful or not.

8. Closure = The change Manager cloes the RFC, and communicate status to the initiator.

i hope this will hepl you.

Feel Free to ask,

Cheer,

NET_RFID

Enam

Documenting the process and procedure

Thu, 11 Jun 2009 14:46:51 Z

Great suggestions folks. Congrats.

Bitha, remember that you need to adapt the process to your necessity, OK? Draw a process that help you and your organization archive the determined goals.

Hope this helps

Regards,

Cleber Marques

Microsoft Most Valuable Professional (MVP)
MOF Brazil Project: Simplifying IT Service Management
www.mof.com.br | www.clebermarques.com | www.clebermarques.com.br

Documenting the process and procedure

Tue, 23 Jun 2009 02:00:23 Z

Hi,

I’m marking this post as answered, if you need any help about MOF please open a new thread. J

Thank you,

Cleber Marques

Microsoft Most Valuable Professional (MVP)
MOF Brazil Project: Simplifying IT Service Management
www.mof.com.br | www.clebermarques.com | www.clebermarques.com.br

Documenting the process and procedure

Sun, 19 Jul 2009 11:00:38 Z

Type of Change. For example Low, Medium or High impact.

Andrew Sword, MVP

Documenting the process and procedure

Sun, 19 Jul 2009 11:08:06 Z

I agree Andrew, good points. Change levels is a good start.

Regards,

Cleber Marques

Microsoft Most Valuable Professional (MVP)
MOF Brazil Project: Simplifying IT Service Management
www.mof.com.br | www.clebermarques.com | www.clebermarques.com.br