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Answered Exchange 2007 transport rule is being ignored after RU9

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      Tuesday, August 04, 2009 8:39 AM
       
       
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      We currently use transports rules to copy sent mail to public folders. 

      After installing RU9 the condition "and when the From address contains" no longer works. We can get round the issue by using the condition "from a member of distribution list" but that would take a lot of effort to rewrite the rules. 

      After uninstalling RU9 the transport rules started to work again. 

      Anyone else having similar problems?

       

    Answers

    • Thursday, August 06, 2009 7:58 AM
       
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      You can also try to remove the @ from "@domain.com". This seems to be caused by a new change in RU9, which is to use whole word comparison instead of substring check.
      • Marked As Answer by J Harvey Thursday, August 06, 2009 9:16 AM
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    • Tuesday, August 04, 2009 9:47 PM
       
       
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      There was a fix to the transport rules as outlined by http://support.microsoft.com/default.aspx/kb/947662

      Can you please review that and see if that applies in your case. If not, can you please provide a dump of the rules that you are using? You can strip off confidential company stuff before posting here.
       
    • Wednesday, August 05, 2009 10:18 AM
       
       
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      Hi,

      Thanks for the reply.

      I've reinstalled RU9 again and the same thing happened, unistalled RU9 and the transport rules started to work again.

      The rules at pretty basic.

      We host a few domains on the same box each with different disclaimers, so to apply the different disclaimers we do the following:

      Apply rule to messages
      sent to users Outside the organization
         and when the From address contains @domain.com
      append Email Disclaimer

      The second rule copies the messages to a public folder

      Apply rule to messages
      sent to users Outside the organization
         and when the From address contains @domain.com
         and Blind carbon copy (Bcc) the message to distribution group

      These rules have been working up until RU9.

      It seems to be the "and when the from address contains" condition the isn't working anymore.

       
    • Thursday, August 06, 2009 3:43 AM
       
       
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      I believe you need to modify the rule to use 'when the From address matches pattern @domain.com' instead of 'when the From address contains @domain.com'.  
       
    • Thursday, August 06, 2009 7:58 AM
       
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      You can also try to remove the @ from "@domain.com". This seems to be caused by a new change in RU9, which is to use whole word comparison instead of substring check.
      • Marked As Answer by J Harvey Thursday, August 06, 2009 9:16 AM
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    • Thursday, August 06, 2009 9:16 AM
       
       
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      Hi,

      Thanks for all your replies.

      Removing the @ from the existing rules worked.

      Also changing the rule from "when the from address contains specific words" to "when the from address contains text patterns" works.