Office TechCenter >
Office 2010 Forums
>
Microsoft Office 2010 Tech Preview
>
Can't uninstall office 2010
Can't uninstall office 2010
When I try to uninstall it says it is corrupt and to reinstall from the cd or file and when I do that it completes but still says it is corrupt when I try and uninstall. Any ideas?
Answers
- To uninstall Office 2010 14.0.4302.1000 if you have an uninstall error message "This product installation has been corrupted".The Problem is a missing file in the installation folder of office 2010. Office 2010 has an Setup Controller directory and uses the directory to check the installed components. please check the directory "C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Groove.en-us\". if you have no "Setup.xml" file there please copy the file from the "Groove.en-us" directory of the source files to this directory and test the uninstallation again.
- Proposed As Answer bytabiba Sunday, August 16, 2009 8:50 AM
- Marked As Answer byJoe DEliaMSFT, OwnerWednesday, October 21, 2009 7:35 AM
- Just thought I would post this as I was only able to get Mondo build 4302 removed on 4 out of 5 computers using just the method of copying setup.xml.
On the last machine after build 4302 said it had successfully uninstalled I could still not install build 4417 and received the same error about having to remove previous versions. I had already tried reinstalling and removing again and deleting folders and registry entries.
The Microsoft uninstall cleanup utility from http://support.microsoft.com/kb/290301/ showed an entry for Office 2010 Mondo still and I was able to remove that and get build 4417 installed.
Just thought I would post this in case others still get errors about older pre-release versions existing and are unable to try build 4417.
Robin
Robin Wilson- Marked As Answer byJoe DEliaMSFT, OwnerWednesday, October 21, 2009 7:35 AM
All Replies
- Which build number are you using?
You can apply the same method as manually uninstalling Office 2007. Just
note the version difference ;-)
http://support.microsoft.com/kb/928218
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
http://www.msoutlook.info/
Real World Questions, Real World Answers
-----
"blue02ws6" wrote in message news:0534c0fb-7d1f-49e4-b877-949ad8cd0bb7...
When I try to uninstall it says it is corrupt and to reinstall from the cd
or file and when I do that it completes but still says it is corrupt when I
try and uninstall. Any ideas?- Proposed As Answer byHarpreet Singh Khandiyal Monday, August 17, 2009 9:33 PM
This was common with a falsely labeled leaked Office 2010 Beta1. Use the manual uninstall method or do a system restore to before you installed it.When I try to uninstall it says it is corrupt and to reinstall from the cd or file and when I do that it completes but still says it is corrupt when I try and uninstall. Any ideas?
- Edited by7echno7im Monday, July 20, 2009 4:37 AM
- Hi 7echno7im,
Could you please tell me what is the manual uninstall method?
Thanks, - http://support.microsoft.com/kb/928218 Thats the manula method of removing Office. Check the post by Roady [MVP]
Harpreet Singh Khandiyal (http://support.microsoft.com/kb/555375)- Proposed As Answer byHarpreet Singh Khandiyal Monday, August 17, 2009 9:33 PM
- To uninstall Office 2010 14.0.4302.1000 if you have an uninstall error message "This product installation has been corrupted".The Problem is a missing file in the installation folder of office 2010. Office 2010 has an Setup Controller directory and uses the directory to check the installed components. please check the directory "C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Groove.en-us\". if you have no "Setup.xml" file there please copy the file from the "Groove.en-us" directory of the source files to this directory and test the uninstallation again.
- Proposed As Answer bytabiba Sunday, August 16, 2009 8:50 AM
- Marked As Answer byJoe DEliaMSFT, OwnerWednesday, October 21, 2009 7:35 AM
- Hi Vikas,
I can't try your solution because i have already deleted the source files from my computer...
Is there any way that you could send me the Setup.xml so i can put it on the "C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Groove.en-us\" directory? Vi rapidshare, megaupload or if you want by mail.
Regards. - To uninstall Office 2010 14.0.4302.1000 if you have an uninstall error message "This product installation has been corrupted".The Problem is a missing file in the installation folder of office 2010. Office 2010 has an Setup Controller directory and uses the directory to check the installed components. please check the directory "C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Groove.en-us\". if you have no "Setup.xml" file there please copy the file from the "Groove.en-us" directory of the source files to this directory and test the uninstallation again.
It works....!!! thanks a ton... mate u are a 5 Star....!!- Proposed As Answer bynguyenvantuan Sunday, September 06, 2009 12:53 PM
- Replacing the "Setup.xml" file did the trick for me as well. Thank you soooo much for saving me a lot of time manually uninstalling Office 2010 Mondo!!! It had problems from the start.
- It worked, thanks!
- Can someone send me the file, pls?
- You are realy good!!!!!!
- Thanks!!!
Can someone send me the file, pls?
Here is the file which you need - http://rapidshare.com/files/272576379/s_uni.rar- thanks, Vikas!
- I cannot uninstall office 2010.
"Error 1920. Sercice 'Windown Search' (wsearch) failed to start. Verify that you have sufficient privileges to start system services."- Proposed As Answer bybrubrant Thursday, September 17, 2009 9:17 PM
- Thanks, Vikas it worked for me!
- Thanks Vikas,
Worked like magic...........Rated 5 star... I cannot uninstall office 2010.
"Error 1920. Sercice 'Windown Search' (wsearch) failed to start. Verify that you have sufficient privileges to start system services."
I had the same problem (I had both problems in this thread).Seems that we've uninstalled Windows Search AFTER installing Office Mondo.Anyway, I solved my problem just re-installing Windows Search then Uninstalling Office 2010.- Edited bybrubrant Thursday, September 17, 2009 9:21 PMmiss spelling
- Thanks mate! this saved me as the xml from the dvd didn't work for some bizarre reason.
- Thanks a lot Vikas. I was wanting to try a later build but could not as it said I had to remove this version first but I couldn't due to the error but your fix worked.
Thanks
Robin
Robin Wilson - hey guys plz some help plz :
I cannot uninstall office 2010.
"Error 1920. Sercice 'Windows Search' (wsearch) failed to start. Verify that you have sufficient privileges to start system services."
the answer from brubrant didn't help because then i'm getting this message with trying to install windows search:
"this upate is not for your computer"
i'm running Windows 7 RTM x64
so plz somone help - Just thought I would post this as I was only able to get Mondo build 4302 removed on 4 out of 5 computers using just the method of copying setup.xml.
On the last machine after build 4302 said it had successfully uninstalled I could still not install build 4417 and received the same error about having to remove previous versions. I had already tried reinstalling and removing again and deleting folders and registry entries.
The Microsoft uninstall cleanup utility from http://support.microsoft.com/kb/290301/ showed an entry for Office 2010 Mondo still and I was able to remove that and get build 4417 installed.
Just thought I would post this in case others still get errors about older pre-release versions existing and are unable to try build 4417.
Robin
Robin Wilson- Marked As Answer byJoe DEliaMSFT, OwnerWednesday, October 21, 2009 7:35 AM
- mennodings: Windows 7 has Windows Search included as part of the OS.
Go to Start > Control Panel > Choose Large icons and click on Administrative Tools (I can never find anything in category view). Click on services.
Accept any UAC warnings and scroll down to "Windows Search" and check if it says disabled next to the service. If it does right-click on it and choose properties. Under startup type choose automatic or automatic (delayed start) which I believe is the default and press start and OK.
Otherwise if the service just says stopped just right-click it and choose start.
If the service refuses to start, right-click it and choose properties and click on the Log On tab and choose the "Local System Account" option and try to start the service again (if you still get an error starting the service try posting it here).
Now try again to remove Office Mondo.
Let us know how it goes!
Robin
Robin Wilson - Thanks Brubrant!
- Thanks Robinwilson !
- Thanks for the file. It worked.
- very nice. thank you
Dude U r really dont know how to say thanks it did really works. Once again thanks mateTo uninstall Office 2010 14.0.4302.1000 if you have an uninstall error message "This product installation has been corrupted".The Problem is a missing file in the installation folder of office 2010. Office 2010 has an Setup Controller directory and uses the directory to check the installed components. please check the directory "C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Groove.en-us\". if you have no "Setup.xml" file there please copy the file from the "Groove.en-us" directory of the source files to this directory and test the uninstallation again.Can someone send me the file, pls?
Here is the file which you need - http://rapidshare.com/files/272576379/s_uni.rar
thanks for the link brother.- To uninstall Office 2010 14.0.4302.1000 if you have an uninstall error message "This product installation has been corrupted".The Problem is a missing file in the installation folder of office 2010. Office 2010 has an Setup Controller directory and uses the directory to check the installed components. please check the directory "C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Groove.en-us\". if you have no "Setup.xml" file there please copy the file from the "Groove.en-us" directory of the source files to this directory and test the uninstallation again.
FIXED, Great solution, works great... - I have another problem. I installed Office 2010 mondo to prove it, then I uninstalled this to try the beta 2 of office14 only that I could not install it because it gives me this error: :
"Setup is unable to proceed due to following error(s:
Micorsoft Office 2010 does no support upgrading from prerelease version of Microsoft Office 2010. You must first unistall any prerelease versions of Microsoft Office 2010 products and associated technologies. Correct the issue(s) listed above and re-run setup."
I uninstalled some files manually, but the problem persists. How can I solve it ?
thanks - Hello AngeloZap.
Did you try the Microsoft uninstall cleanup utility from http://support.microsoft.com/kb/290301/?
I got the same error on one of my machines and this utility showed an entry for Office 2010 Mondo after uninstallation and I was able to remove that and then build 4417 installed without any problems.
Robin
Robin Wilson- Proposed As Answer byAngeloZap. Thursday, November 12, 2009 4:58 PM
- @Robin Wilson
Yes! it works (Microsoft uninstall cleanup utility), great.
Many thanks. :D - Glad it worked.
Thanks for letting me know.
Robin
Robin Wilson - Thank many many times you are genius
