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Answered MS Office 2010 BETA Activation Error 0x80072EE2

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      Saturday, November 21, 2009 10:03 PM
       
       
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      Downloaded and installed MS office 2010 beta and the installation went smoothly. So, I followed instructions on Beta download site which asked me to go to Help on any office program and enter the product key. I did this and another installation session was triggered and completed. So now every time I open an office program I am given the option to Activate via the internet. But every time I try to do this I get the error:

      "A communication error has occured. Please verify that you have connectivity to the Internet and try again. (0x80072EE2)"

      I do have internet connectivity and I am not behind a proxy.

      I also noticed that every time I click on help I have a message saying "no connected." But if I try to connect the help online it tries for a second and then has the same message not connected.

      I have tried disabling firewall, checked trust settings in options, checked IE settings etc.

      Please help.
      • Moved by Ted WayMicrosoft Employee, Owner Wednesday, December 02, 2009 1:06 AM Activation related (From:Microsoft Office 2010 Beta)
      • Moved by Tagore Bandlamudi Wednesday, April 28, 2010 10:38 AM Forum Consolidation (From:Microsoft Office 2010 Volume Activation (to be retired))
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    Answers

    • Tuesday, November 24, 2009 6:57 PM
       
       Answered
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      I just tried one time before trying the steps posted above . . . and it worked!

      Just so you know, I have not changed anything except uninstalling all 32-bit Office 12 and 14 applications and components and reinstalling 64-bit. It didn't work all yesterday. But just now it has. So maybe there was a problem with the activation server?

      Running Win 7 64-bit (Professional)

      Thanks for you help, maybe wait 1 week before trying activation again LOL, if it fails
      • Marked As Answer by d1lly Tuesday, November 24, 2009 7:07 PM
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    • Saturday, November 21, 2009 10:25 PM
       
       
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      Also, I have tried rebooting PC and then activating - same error.

      I tried office setup again and then choose the last option - enter a product key- key is accepted and I have "activate online" ticked and everything runs ok but activation still fails with same error when I open office program.

       
    • Tuesday, November 24, 2009 6:26 PM
       
       
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      135 views today! I could make money out of this if it was PPC! Surely someone else must have had same problem? Does anyone want to hazard a guess? I getting tired of sending "frowns" to MS . . . .

      BTW . . I have now uninstalled all 32-bit components (even used "windows install clean up" tool to double check) and then installed the 64-bit version. . . still can't activate.
       
    • Tuesday, November 24, 2009 6:32 PM
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      What operating system are you using?

      Could you please copy and paste the output from following these steps below?

      1)      Open an elevated command prompt

      a.       Note the long dash may have to be changed to a short dash

      b.      The path below is the default install path, so it may be different if you've customized your install

      c.       If you’re using 32b Office on a 64b OS, you may need to run it from the “Program Files (x86)” folder

      d.      Start, search for ‘cmd’, right click on the command prompt window and select “Run as administrator”

      e.      cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -dstatus

      2)      Enter the MAK key

      a.       cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -inpkey:<MAK key>

      b.      Include the dashes in the product key

      3)      Trigger activation

      a.       Launching an Office application will then prompt you for activation via the UI.  Alternatively you can trigger it using this command:

      b.      cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -act

      4)      Check the status

      a.       The following command will show the licensing status.  Alternatively in the Office UI you can view the status by clicking File, Help.

      b.      cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -dstatus

      Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
       
    • Tuesday, November 24, 2009 6:57 PM
       
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      I just tried one time before trying the steps posted above . . . and it worked!

      Just so you know, I have not changed anything except uninstalling all 32-bit Office 12 and 14 applications and components and reinstalling 64-bit. It didn't work all yesterday. But just now it has. So maybe there was a problem with the activation server?

      Running Win 7 64-bit (Professional)

      Thanks for you help, maybe wait 1 week before trying activation again LOL, if it fails
      • Marked As Answer by d1lly Tuesday, November 24, 2009 7:07 PM
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    • Wednesday, November 25, 2009 2:40 PM
       
       
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      I just tried the steps above and with x86 version running on XP sp2 (our company standard) and it did not work.  Still came back as unlicensed.
       
    • Thursday, November 26, 2009 6:01 AM
       
       
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      C'mon Microsoft do something! And yes, just like previous guys, I had Microsoft Office 2007 32-bit installed on my Windows 7 Enterprise 64-bit machine. I had to remove Office 2007 manually, because it just didn't want to uninstall completely. After Office 2010 setup agreed to install, I can't activate it. Here I paste everything you wanted to know:

      C:\Windows\system32>cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs"
      -dstatus
      Microsoft (R) Windows Script Host Version 5.8
      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------
      ---------------------------------------
      SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
      LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
      LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
      LICENSE STATUS:  ---UNLICENSED---
      ERROR CODE: 0xC004F014
      ERROR DESCRIPTION: The Software Licensing Service reported that the product key
      is not available.
      ---------------------------------------
      SKU ID: 26adec89-edf3-4adc-a3fc-c865f1a9f71f
      LICENSE NAME: Office 14, OfficeProfessionalPlus-MAK edition
      LICENSE DESCRIPTION: Office 14, RETAIL channel
      LICENSE STATUS:  ---NOTIFICATIONS---
      ERROR CODE: 0xC004FE00
      ERROR DESCRIPTION: The Software Licensing Service reported that activation is re
      quired to recover from tampering of SL Service trusted store.
      Last 5 characters of installed product key: J2WPT
      ---------------------------------------
      ---------------------------------------
      ---Exiting-----------------------------

      C:\Windows\system32>cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs"
      -inpkey:skipped-skipped-skipped-skipped-J2WPT
      Microsoft (R) Windows Script Host Version 5.8
      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------
      ---------------------------------------
      <Product key installation successful>
      ---------------------------------------
      ---Exiting-----------------------------

      C:\Windows\system32>cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs"
      -act
      Microsoft (R) Windows Script Host Version 5.8
      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------
      ---------------------------------------
      Installed product key detected - attempting to activate the following product:
      SKU ID: 26adec89-edf3-4adc-a3fc-c865f1a9f71f
      LICENSE NAME: Office 14, OfficeProfessionalPlus-MAK edition
      LICENSE DESCRIPTION: Office 14, RETAIL channel
      ERROR CODE: 0x80072EE2
      ERROR DESCRIPTION: Run the following: cscript ospp.vbs -ddescr:0x80072EE2
      ---------------------------------------
      ---------------------------------------
      ---Exiting-----------------------------

      C:\Windows\system32>cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs"
      -dstatus
      Microsoft (R) Windows Script Host Version 5.8
      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------
      ---------------------------------------
      SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
      LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
      LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
      LICENSE STATUS:  ---UNLICENSED---
      ERROR CODE: 0xC004F014
      ERROR DESCRIPTION: The Software Licensing Service reported that the product key
      is not available.
      ---------------------------------------
      SKU ID: 26adec89-edf3-4adc-a3fc-c865f1a9f71f
      LICENSE NAME: Office 14, OfficeProfessionalPlus-MAK edition
      LICENSE DESCRIPTION: Office 14, RETAIL channel
      LICENSE STATUS:  ---NOTIFICATIONS---
      ERROR CODE: 0xC004FE00
      ERROR DESCRIPTION: The Software Licensing Service reported that activation is re
      quired to recover from tampering of SL Service trusted store.
      Last 5 characters of installed product key: J2WPT
      ---------------------------------------
      ---------------------------------------
      ---Exiting-----------------------------

      C:\Windows\system32>

       
    • Thursday, November 26, 2009 6:44 AM
       
       
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      Strange, I didn't do anything, but it worked later.

      I went to office, and tried to activate there, and it succeeded. I I tried so much doing it from home internet connection over wireless, which is much wider open, than the office internet connection, but I could activate it from work.

      Is it related to the fact, that I downloaded the Office 2010 from work? I don't think so.

      Mantvydas
       
    • Friday, November 27, 2009 2:49 AM
       
       
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      Ted,
      I am running XP Pro SP3, 32 bit.
      Completely uninstalled Office 2007 Enterprise, followed manual instructions to clean the Registry etc...
      When it tries to activate it immediately pops up the 0x80070001 error, and there is NO network traffic (or one sided attempts).
      Curious why it is saying it is KMS_Client channel and not retail...
      Here is my output...

      >cscript "C:\Program Files\Microsoft Office\Office14\ospp.vbs" -dstatus
      Microsoft (R) Windows Script Host Version 5.7
      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------
      ---------------------------------------
      SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
      LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
      LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
      LICENSE STATUS:  ---UNLICENSED---
      ERROR CODE: 0xC004F014
      ERROR DESCRIPTION: The Software Licensing Service reported that the product key
      is not available.
      ---------------------------------------
      ---------------------------------------
      ---Exiting-----------------------------

      >cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -inpkey:xxxxx-xxxxx-xxxxx-xxxxx-MV8JG
      Microsoft (R) Windows Script Host Version 5.7
      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------
      ---------------------------------------
      <Product key installation successful>
      ---------------------------------------
      ---Exiting-----------------------------

      >cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -act
      Microsoft (R) Windows Script Host Version 5.7
      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------
      ---------------------------------------
      Installed product key detected - attempting to activate the following product:
      ERROR CODE: 0x1A8
      ---------------------------------------
      ---------------------------------------
      ---Exiting-----------------------------

      >cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -dstatus
      Microsoft (R) Windows Script Host Version 5.7
      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------
      ---------------------------------------
      SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
      LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
      LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
      LICENSE STATUS:  ---UNLICENSED---
      ERROR CODE: 0xC004F014
      ERROR DESCRIPTION: The Software Licensing Service reported that the product key
      is not available.
      ---------------------------------------
      ---------------------------------------
      ---Exiting-----------------------------
       
    • Friday, November 27, 2009 8:30 PM
       
       
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      Ted,
      I too have exactly the same issue as n5xmt has posted above me.  I am running  XP Pro SP3, 32-bit as well. My only difference is that I had Office 2003 installed (instead of Office2007), and that my MAK key is different..

      Here is my output (which I ran from an elevated Command Prompt):


      >cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -dstatus

      Microsoft (R) Windows Script Host Version 5.7

      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------

      ---------------------------------------

      SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a

      LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition

      LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel

      LICENSE STATUS: ---UNLICENSED---

      ERROR CODE: 0xC004F014

      ERROR DESCRIPTION: The Software Licensing Service reported that the product key

      is not available.

      ---------------------------------------

      ---------------------------------------

      ---Exiting-----------------------------

      >cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -inpkey:xxxxx-xxxxx-xxxxx-xxxxx-HB97K

      Microsoft (R) Windows Script Host Version 5.7

      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------

      ---------------------------------------

      <Product key installation successful>

      ---------------------------------------

      ---Exiting-----------------------------

      >cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -act

      Microsoft (R) Windows Script Host Version 5.7

      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------

      ---------------------------------------

      Installed product key detected - attempting to activate the following product:

      ERROR CODE: 0x1A8

      ---------------------------------------

      ---------------------------------------

      ---Exiting-----------------------------

      >cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -dstatus

      Microsoft (R) Windows Script Host Version 5.7

      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------

      ---------------------------------------

      SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a

      LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition

      LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel

      LICENSE STATUS: ---UNLICENSED---

      ERROR CODE: 0xC004F014

      ERROR DESCRIPTION: The Software Licensing Service reported that the product key

      is not available.

      ---------------------------------------

      ---------------------------------------

      ---Exiting-----------------------------

       
    • Tuesday, December 01, 2009 3:36 AM
       
       
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      I've downloaded and installed the Home/Student version of Office 2010. I don't get an option to change the Key when clicking through File/Help.
      However, I'm still getting the 0x80072ee2 activation error.

      I have not been able to find any solutions to this so far, or at least if there is one, it's buried.

      Anyone?
       
    • Thursday, December 03, 2009 5:58 AM
       
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      I've had that case on a machine which date was set back to 1986 (and I did only notice it when connecting via RDP). After putting the date back to today, it worked like a charm...
      • Proposed As Answer by sombra1801 Thursday, December 03, 2009 6:36 PM
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    • Thursday, December 03, 2009 6:44 PM
       
       
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      Moderator see what is responding to me the "cmd" to enter commands
      I am using Windows 7 Ultimate 32bit

      thanks


      Microsoft Windows [Versión 6.1.7600]
      Copyright (c) 2009 Microsoft Corporation. Reservados todos los derechos.

      C:\Windows\system32>cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs"
      -act
      Microsoft (R) Windows Script Host versión 5.8
      Copyright (C) Microsoft Corporation 1996-2006. Reservados todos los derechos.

      ---Processing--------------------------
      ---------------------------------------
      Installed product key detected - attempting to activate the following product:
      SKU ID: 26adec89-edf3-4adc-a3fc-c865f1a9f71f
      LICENSE NAME: Office 14, OfficeProfessionalPlus-MAK edition
      LICENSE DESCRIPTION: Office 14, RETAIL channel
      ERROR CODE: 0x80072EE2
      ERROR DESCRIPTION: Run the following: cscript ospp.vbs -ddescr:0x80072EE2
      ---------------------------------------
      ---------------------------------------
      ---Exiting-----------------------------

      C:\Windows\system32> cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs"
       -dstatus
      Microsoft (R) Windows Script Host versión 5.8
      Copyright (C) Microsoft Corporation 1996-2006. Reservados todos los derechos.

      ---Processing--------------------------
      ---------------------------------------
      SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
      LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
      LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
      LICENSE STATUS:  ---UNLICENSED---
      ERROR CODE: 0xC004F014
      ERROR DESCRIPTION: The Software Licensing Service reported that the product key
      is not available.
      ---------------------------------------
      SKU ID: 26adec89-edf3-4adc-a3fc-c865f1a9f71f
      LICENSE NAME: Office 14, OfficeProfessionalPlus-MAK edition
      LICENSE DESCRIPTION: Office 14, RETAIL channel
      LICENSE STATUS:  ---NOTIFICATIONS---
      ERROR CODE: 0xC004FE00
      ERROR DESCRIPTION: The Software Licensing Service reported that activation is re
      quired to recover from tampering of SL Service trusted store.
      Last 5 characters of installed product key: J2WPT
      ---------------------------------------
      ---------------------------------------
      ---Exiting-----------------------------

      C:\Windows\system32>
       
    • Friday, December 04, 2009 12:09 AM
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      I just tried the steps above and with x86 version running on XP sp2 (our company standard) and it did not work.  Still came back as unlicensed.

      @Chris Carrington

      Does your company use an authenticated proxy to access the Internet?  We don't support that for activation.  One option is to use proxy activation through VAMT 2.0.  You'll have to download VAMT 2.0 on your current computer, plus find another computer with Internet access, such as at home.  You can send the activation information at home, then bring the file to work and activate it with the received file.  If you want to try this please download VAMT 2.0, read the help topic on proxy activation, and let me know if you have any questions.

      http://www.microsoft.com/downloads/details.aspx?FamilyID=8265fdef-b921-4dbf-ba8b-bb1cbe238ce6&displaylang=en
      Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
       
    • Friday, December 04, 2009 12:17 AM
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      Strange, I didn't do anything, but it worked later.

      I went to office, and tried to activate there, and it succeeded. I I tried so much doing it from home internet connection over wireless, which is much wider open, than the office internet connection, but I could activate it from work.

      Is it related to the fact, that I downloaded the Office 2010 from work? I don't think so.

      Mantvydas

      I suspect that we had a very large volume of downloads and the activation server might have been overwhelmed due to the widespread adoption of the Beta build.  The error code indicates that the operation timed out, but trying again later probably worked.  Are you still having trouble activating from home?
      Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
       
    • Friday, December 04, 2009 12:57 AM
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      I've downloaded and installed the Home/Student version of Office 2010. I don't get an option to change the Key when clicking through File/Help.
      However, I'm still getting the 0x80072ee2 activation error.

      I have not been able to find any solutions to this so far, or at least if there is one, it's buried.

      Anyone?

      @Nearside

      Have you tried activating again, is it successful?  When you go to File tab | Help, does it say you've been activated?  What OS are you running?  Are you running 32b or 64b Office?
      Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
       
    • Friday, December 04, 2009 12:59 AM
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      @sombra1801

      If you try the -act command again, does it work?

      Do you have an authenticated proxy for Internet access?  If you click File tab | Help, what is the build number shown on the right (14.0.4536)?
      Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
       
    • Friday, December 04, 2009 1:20 AM
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      @n5hmt and h.stark

      I haven't been able to get a repro on my Win XP 32b machine.  I installed 32b ProPlus, and here is my output.  However, this is on a clean OS, so I will try to install/uninstall Office 2007, and then install Office 2010.  I'm trying to figure out where the 0x1A8 code is coming from.  Thanks for your patience.

      C:\Program Files\Microsoft Office\Office14>cscript OSPP.VBS -inpkey:xxxxx-xxxxx-
      xxxxx-xxxxx-J96B4
      Microsoft (R) Windows Script Host Version 5.7
      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------
      ---------------------------------------
      <Product key installation successful>
      ---------------------------------------
      ---Exiting-----------------------------

      C:\Program Files\Microsoft Office\Office14>cscript OSPP.VBS -dstatus
      Microsoft (R) Windows Script Host Version 5.7
      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------
      ---------------------------------------
      SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
      LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
      LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
      LICENSE STATUS:  ---UNLICENSED---
      ERROR CODE: 0xC004F014
      ERROR DESCRIPTION: The Software Licensing Service reported that the product key
      is not available.
      ---------------------------------------
      SKU ID: 26adec89-edf3-4adc-a3fc-c865f1a9f71f
      LICENSE NAME: Office 14, OfficeProfessionalPlus-MAK edition
      LICENSE DESCRIPTION: Office 14, RETAIL channel
      LICENSE STATUS:  ---OOB_GRACE---
      ERROR CODE: 0x4004F00C
      ERROR DESCRIPTION: The Software Licensing Service reported that the application
      is running within the valid grace period.
      Last 5 characters of installed product key: J96B4
      REMAINING GRACE: 30 days  (42915 minutes before expiring)
      ---------------------------------------
      ---------------------------------------
      ---Exiting-----------------------------

      C:\Program Files\Microsoft Office\Office14>cscript OSPP.VBS -act
      Microsoft (R) Windows Script Host Version 5.7
      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------
      ---------------------------------------
      Installed product key detected - attempting to activate the following product:
      SKU ID: 26adec89-edf3-4adc-a3fc-c865f1a9f71f
      LICENSE NAME: Office 14, OfficeProfessionalPlus-MAK edition
      LICENSE DESCRIPTION: Office 14, RETAIL channel
      <Product activation successful>
      ---------------------------------------
      ---------------------------------------
      ---Exiting-----------------------------

      C:\Program Files\Microsoft Office\Office14>cscript OSPP.VBS -dstatus
      Microsoft (R) Windows Script Host Version 5.7
      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------
      ---------------------------------------
      SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
      LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
      LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
      LICENSE STATUS:  ---UNLICENSED---
      ERROR CODE: 0xC004F014
      ERROR DESCRIPTION: The Software Licensing Service reported that the product key
      is not available.
      ---------------------------------------
      SKU ID: 26adec89-edf3-4adc-a3fc-c865f1a9f71f
      LICENSE NAME: Office 14, OfficeProfessionalPlus-MAK edition
      LICENSE DESCRIPTION: Office 14, RETAIL channel
      LICENSE STATUS:  ---LICENSED---
      ERROR CODE: 0 as licensed
      Last 5 characters of installed product key: J96B4
      ---------------------------------------
      ---------------------------------------
      ---Exiting-----------------------------

      Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
       
    • Friday, December 04, 2009 3:23 PM
       
       
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      @sombra1801

      If you try the -act command again, does it work?

      Do you have an authenticated proxy for Internet access?  If you click File tab | Help, what is the build number shown on the right (14.0.4536)?
      Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
      I look at is the compilation says (version: 14.0.4536.1000)
      and I run the command activation appears to me the same error 0x80072EE2
       
    • Wednesday, December 09, 2009 5:08 PM
       
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      Ted,
      I just tried the VAMT 2.0, and it doesn't even see my installed instance of the office 2010 beta (office 14)
      There has to be something missing from the Registry...  When I use ospp.vbs, it says it installed the key, yet Word's file/activation still shows nothing (not even the 30 day) license...


       
    • Wednesday, December 09, 2009 7:04 PM
       
       
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      Oh Yeah... The red bar at the top of the MS Word window doesn't say Unlicensed, it says Product Activation Failed.  Even before a Key is entered and once it's entered, before it before it tries to activate

      AND... if I run Belarc advisor even after ospp.vbs says it has successfully installed the key, it only shows the product ID, not the key...
      I think my Software Licensing Service is hosed (It's not in my list of services...)
       
    • Thursday, December 10, 2009 3:40 AM
       
       
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      This is exactly what mine is doing.
       
    • Thursday, December 10, 2009 10:13 PM
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      @sombra1801

      This error code happens when the request times out or if there is no connection to the activation servers.  Could you please try clicking on these links from your browser?  Are you able to see a page, or does the connection time out?

      http://go.microsoft.com/fwlink/?LinkID=120748
      http://go.microsoft.com/fwlink/?LinkID=120750
      http://go.microsoft.com/fwlink/?LinkID=120751
      http://go.microsoft.com/fwlink/?LinkID=120752
      http://go.microsoft.com/fwlink/?LinkID=120744
      http://go.microsoft.com/fwlink/?LinkID=120745
      http://go.microsoft.com/fwlink/?LinkID=120746
      http://go.microsoft.com/fwlink/?LinkID=120747
      Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
       
    • Thursday, December 10, 2009 11:52 PM
       
       
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      @sombra1801

      This error code happens when the request times out or if there is no connection to the activation servers.  Could you please try clicking on these links from your browser?  Are you able to see a page, or does the connection time out?

      http://go.microsoft.com/fwlink/?LinkID=120748
      http://go.microsoft.com/fwlink/?LinkID=120750
      http://go.microsoft.com/fwlink/?LinkID=120751
      http://go.microsoft.com/fwlink/?LinkID=120752
      http://go.microsoft.com/fwlink/?LinkID=120744
      http://go.microsoft.com/fwlink/?LinkID=120745
      http://go.microsoft.com/fwlink/?LinkID=120746
      http://go.microsoft.com/fwlink/?LinkID=120747
      Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
      Just for grins, I tried those links myself... 1st 4 work, last 4 timeout.
       
    • Friday, December 11, 2009 1:03 AM
       
       
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      @sombra1801

      This error code happens when the request times out or if there is no connection to the activation servers.  Could you please try clicking on these links from your browser?  Are you able to see a page, or does the connection time out?

      http://go.microsoft.com/fwlink/?LinkID=120748
      http://go.microsoft.com/fwlink/?LinkID=120750
      http://go.microsoft.com/fwlink/?LinkID=120751
      http://go.microsoft.com/fwlink/?LinkID=120752
      http://go.microsoft.com/fwlink/?LinkID=120744
      http://go.microsoft.com/fwlink/?LinkID=120745
      http://go.microsoft.com/fwlink/?LinkID=120746
      http://go.microsoft.com/fwlink/?LinkID=120747
      Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
      hello look at the first 4 links osea these links
             http://go.microsoft.com/fwlink/?LinkID=120748
      http://go.microsoft.com/fwlink/?LinkID=120750
      http://go.microsoft.com/fwlink/?LinkID=120751
      http://go.microsoft.com/fwlink/?LinkID=120752

      I open correctly but the last 4 links are nothing more is loading but does not open any

      Thanks
       
    • Friday, December 11, 2009 2:42 PM
       
       
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      @sombra1801

      This error code happens when the request times out or if there is no connection to the activation servers.  Could you please try clicking on these links from your browser?  Are you able to see a page, or does the connection time out?

      http://go.microsoft.com/fwlink/?LinkID=120748
      http://go.microsoft.com/fwlink/?LinkID=120750
      http://go.microsoft.com/fwlink/?LinkID=120751
      http://go.microsoft.com/fwlink/?LinkID=120752
      http://go.microsoft.com/fwlink/?LinkID=120744
      http://go.microsoft.com/fwlink/?LinkID=120745
      http://go.microsoft.com/fwlink/?LinkID=120746
      http://go.microsoft.com/fwlink/?LinkID=120747
      Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
      Just for grins, I tried those links myself... 1st 4 work, last 4 timeout.

      Again, the same thing happens to me just as it does for n5xmt.  The first four links work; the last four do not work.
       
    • Friday, December 11, 2009 3:19 PM
       
       
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      This still doesn't help me.  I get a prompt to do this: cscript ospp.vbs -ddescr:0x80072F78  which tells me "the server returned an unrecognized or invalid response."

      How come phone activation is not available?  I generally have trouble activating behind my ISA firewall and have used the phone to get around it.
       
    • Monday, December 14, 2009 5:10 AM
       
       
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      Same for me. I had experienced the activation issue, and yes. First four links are ok, last four time out.
       
    • Monday, December 14, 2009 3:14 PM
       
       
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      OK I'm done with this.

      If anyone from Microsoft is bothering to read this, here's my feedback:

      I'm sure Office 2010 as far as an end-user product is going to be great.  I've had some tantalizing glimpses of things that look really cool.  But you are NEVER going to get people to buy it with this Wile E. Coyote activation system.  It is an unqualified disaster.  I'm on a microsoft OS, using a Microsoft domain, a Microsoft ISA server, and I can't get out to activate and there are no workarounds that do anything substantial.  Plus you disabled phone activation leaving beta users like me with no choice but to uninstall.  Don't bother me with another invitation to a beta.  I'll stay on 2007 or use something else because this is just plain ridiculous.  It is obvious that a huge number of users are faced with this same problem and there is nobody in the organization that cares or is even looking into it.

      SO I'm uninstalling this cluster of a beta and I guess I'll be strongly recommending that my company stay as far away from this shipwreck as possible.  This has been incredibly disappointing.
      every problem can be solved by burning books / every savior's crucified next to crooks / every human being starts with two . . . . naughty looks
       
    • Tuesday, December 15, 2009 12:08 AM
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      OK I'm done with this.

      If anyone from Microsoft is bothering to read this, here's my feedback:

      I'm sure Office 2010 as far as an end-user product is going to be great.  I've had some tantalizing glimpses of things that look really cool.  But you are NEVER going to get people to buy it with this Wile E. Coyote activation system.  It is an unqualified disaster.  I'm on a microsoft OS, using a Microsoft domain, a Microsoft ISA server, and I can't get out to activate and there are no workarounds that do anything substantial.  Plus you disabled phone activation leaving beta users like me with no choice but to uninstall.  Don't bother me with another invitation to a beta.  I'll stay on 2007 or use something else because this is just plain ridiculous.  It is obvious that a huge number of users are faced with this same problem and there is nobody in the organization that cares or is even looking into it.

      SO I'm uninstalling this cluster of a beta and I guess I'll be strongly recommending that my company stay as far away from this shipwreck as possible.  This has been incredibly disappointing.
      every problem can be solved by burning books / every savior's crucified next to crooks / every human being starts with two . . . . naughty looks

      @Maximillio

      We do not support phone activation for Beta, but it will work for RTM.  If you want to try disconnected activation, then VAMT 2.0 would be an option for Beta.  This would allow you to activate a single computer or multiple computers that cannot connect to the Internet.  The help file in VAMT 2.0 explains things in detail (look for proxy activation), but if you're willing to try it out, I'd be more than happy to walk through it with you:

      http://www.microsoft.com/downloads/details.aspx?FamilyID=8265fdef-b921-4dbf-ba8b-bb1cbe238ce6&displaylang=en
      Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
       
    • Tuesday, December 15, 2009 4:57 PM
       
       
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      @Maximillio

      We do not support phone activation for Beta, but it will work for RTM.  If you want to try disconnected activation, then VAMT 2.0 would be an option for Beta.  This would allow you to activate a single computer or multiple computers that cannot connect to the Internet.  The help file in VAMT 2.0 explains things in detail (look for proxy activation), but if you're willing to try it out, I'd be more than happy to walk through it with you:

      http://www.microsoft.com/downloads/details.aspx?FamilyID=8265fdef-b921-4dbf-ba8b-bb1cbe238ce6&displaylang=en
      Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
      Ted,
      I have tried Proxy Activation, and Office 14 doesn't show in the product list as it should...
      When I add the MAK key and go to save it, I get "Object Reference not set to an Instance of an object"

      Looks like the Office 2010 beta install is not creating all the reg keys it should to show it's installed...
      Kind of parallels the error on the ospp.vbs saying "The Software Licensing Service reported that the product key
      is not available."
       
    • Tuesday, December 15, 2009 7:57 PM
       
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      Ted,
      Here is some new Info...
      Pulled down the WGA validation tool...
      Here is the Office info:
       
    • Tuesday, December 15, 2009 9:57 PM
       
       
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      I was having the same issues, except mine was coming up at bootstrap loader has stopped functioning. I tried going through control panel and that would fail also. I ran the CMD prompt functions and it worked fine. Running Vista Home Premium SP2 32bit. Office 2007 was uninstalled long ago, this was a fresh install. Did not however opt to install sharepoint doubt that makes any difference. I ran the cmd prompt commands and this is what I cam up with.

      Microsoft (R) Windows Script Host Version 5.7
      Copyright (C) Microsoft Corporation. All rights reserved.

      ---Processing--------------------------
      ---------------------------------------
      SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
      LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
      LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
      LICENSE STATUS:  ---UNLICENSED---
      ERROR CODE: 0xC004F014
      ERROR DESCRIPTION: The Software Licensing Service reported that the product key
      is not available.
      ---------------------------------------
      SKU ID: 26adec89-edf3-4adc-a3fc-c865f1a9f71f
      LICENSE NAME: Office 14, OfficeProfessionalPlus-MAK edition
      LICENSE DESCRIPTION: Office 14, RETAIL channel
      LICENSE STATUS:  ---LICENSED---
      ERROR CODE: 0 as licensed
      Last 5 characters of installed product key: 46PBT
      ---------------------------------------
      ---------------------------------------
      ---Exiting-----------------------------
       
    • Tuesday, December 15, 2009 11:39 PM
       
       
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      Oh... going to the OGA web site, it completes with this...

      Office Genuine Advantage

      Problem: No Office products eligible for validation were found on this computer. This may be due to one of the following:

      • The version of Office installed on this computer is earlier than Office XP.
      • There are currently no Office applications installed on this computer.
      • The version of Office you are using is hosted on another computer or a terminal server. Read more about this in the FAQ .

      Solution: Purchase genuine Microsoft Office with a new computer, or from a retailer or software reseller near you. Learn more about how you can buy Microsoft Office.

       
    • Wednesday, December 16, 2009 12:27 AM
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      Oh... going to the OGA web site, it completes with this...

      Office Genuine Advantage

      Problem: No Office products eligible for validation were found on this computer. This may be due to one of the following:

      • The version of Office installed on this computer is earlier than Office XP.
      • There are currently no Office applications installed on this computer.
      • The version of Office you are using is hosted on another computer or a terminal server. Read more about this in the FAQ .

      Solution: Purchase genuine Microsoft Office with a new computer, or from a retailer or software reseller near you. Learn more about how you can buy Microsoft Office.


      @n5xmt
      Thanks for your patience through all this... from your earlier posts, you're running Win XP SP3?  Are you an admin on the machine?  What is the registry key value of HKEY_LOCAL_MACHINE\Software\Microsoft\OfficeSoftwareProtectionPlatform\UserOperations?  Is it 1?

      This thread's getting a bit overloaded... would you mind starting a new thread on this forum, running the -dstatus and -act commands above, pasting the output, and I can work with you through that thread?
      Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office