Sign in
Microsoft.com
 
Microsoft Online Services TechCenter
 
 
 
Microsoft Online Services TechCenter > Live Meeting Forums > Live Meeting General Discussion > What to do when Live Meeting crashes?
Ask a questionAsk a question
Search Forums:
 

AnswerWhat to do when Live Meeting crashes?

  • Tuesday, September 22, 2009 11:16 PMChris-TechnoGeek Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Sign In to Vote
    0
    Sign In to Vote
    I have had several recent experiences with Live Meeting choking and puking. I start to run a meeting and WHAM! The Live Meeting experience hangs, a process called PWConsole.exe consumes 50% of my CPU (one full core) and my laptop comes to a halt. I can usually limp along, but without the use of Live Meeting until a reboot.

    Once Live Meeting is shut down, explorer.exe takes over at throttling the CPU until reboot. I can use Alt-Tab to switch between existing applications but all Windows Explorer features are toast. I cannot use Start key, task bar and task tray are dead, no right-clicking on anything except what is available in OPEN application windows. If I close them, I cannot re-open them until a reboot.

    So... I have a couple of questions for the forum:

    1) Has anyone else encountered this behavior? If so, what did you do to address it?
    2) Precisely what processes are spawned by or used by Live Meeting? If I know this, I may be able to clean up after it pukes on me.

    Any and all assistance would be MUCH appreciated!

    Thanks,
    Chris
     

Answers

  • Friday, September 25, 2009 8:52 AMLu Zou-MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
    Sign In to Vote
    0
    Sign In to Vote

    Hi Chris,

     

    According to your description, I would suggest you to contact LiveMeeting Support directly and they will response in 24 hours

    http://support.microsoft.com/ph/925

    In your requrest ticket, please include information below:

    1.         What is the version number of the console being used?

    2.         What is the Meeting ID that you are trying to access?

    3.         What action is performed when the issue starts?

    4.         What specific error message did you receive?

    5.         If there is no error message, please fully describe the unexpected behavior you experienced?

    Hope this helps.

     

    Lu Zou

     

All Replies

  • Friday, September 25, 2009 8:52 AMLu Zou-MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
    Sign In to Vote
    0
    Sign In to Vote

    Hi Chris,

     

    According to your description, I would suggest you to contact LiveMeeting Support directly and they will response in 24 hours

    http://support.microsoft.com/ph/925

    In your requrest ticket, please include information below:

    1.         What is the version number of the console being used?

    2.         What is the Meeting ID that you are trying to access?

    3.         What action is performed when the issue starts?

    4.         What specific error message did you receive?

    5.         If there is no error message, please fully describe the unexpected behavior you experienced?

    Hope this helps.

     

    Lu Zou