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Answerhow do i get my recordings out of 'pending' status?

  • Thursday, July 30, 2009 2:48 PMPeter Jansens Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    i have a question for the community here.....
    for a while i have been presenting web casts through livemeeting successfully but now i am running into an issue that i dont understand: my recording are not released to the public but rather stay in 'pending' status. i have no idea how to get them out, can anyone give me some pointers here?

    Thanks for any and all help you can supply.

    bregs, Peter Jansens.
     

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  • Tuesday, August 04, 2009 10:38 AMLu Zou-MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

     

    Are you using Office LiveMeeting Service? If yes, it will take some time for the LiveMeeting service to deal with the recordings and change its status. You can wait patiently for one day to see if the status will change. If now this problem still exists, I suggest you contact LiveMeeting Support team directly:

    http://support.microsoft.com/ph/925#tab8

    Or Phone support

    Technical support is available by phone 24 hours a day, 7 days a week at the following numbers:

    • 1.866.493.2825 Direct (toll free in the US)
    • 00.800.9522.3000 Direct (toll free in Europe)
    • 650.526.6950 Direct International Toll Number

     

    Hope this helps.

     

    Lu Zou

     

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  • Tuesday, August 04, 2009 10:38 AMLu Zou-MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

     

    Are you using Office LiveMeeting Service? If yes, it will take some time for the LiveMeeting service to deal with the recordings and change its status. You can wait patiently for one day to see if the status will change. If now this problem still exists, I suggest you contact LiveMeeting Support team directly:

    http://support.microsoft.com/ph/925#tab8

    Or Phone support

    Technical support is available by phone 24 hours a day, 7 days a week at the following numbers:

    • 1.866.493.2825 Direct (toll free in the US)
    • 00.800.9522.3000 Direct (toll free in Europe)
    • 650.526.6950 Direct International Toll Number

     

    Hope this helps.

     

    Lu Zou