Live Meeting not working after Domain change
- Our company recently changed Domains. Now the Live Meeting toolbars are gone in Outlook. Also, I'm not able to re-install the LM 2007 client or add-in. The install hits a point and rolls back. Has anyone seen this before? I'm wondering if this is connected to a license issue. Thanks
Answers
Hi
I understand that the conference add-in toolbar disappear after changing the domain. Are you able to use the LiveMeeting client to organize or attend a meeting? I don’t think it is a license issue. I suppose it is an account issue. I suggest you follow the steps below to uninstall and reinstall the LiveMeeting Conference add-in:
1. Click “start”
2. Click “control panel”.
3. Click “add and remove programs”.
4. Find the Conferencing Add-in for Microsoft Office Outlook and remove it. (make sure all otherprograms are shut down, including Outlook.)
5. Close out of control panel.
6. Using search, find the lmxp32.dll file and delete it.
7. Power down your computer fully.
8. Using this URL link download and install the Outlook add-in for Live Meeting 2007.http://office.microsoft.com/en-us/help/HA102368901033.aspx
9. Power down your computer fully.
10. Open Outlook and wait for the Live Meeting tool bars to show up. Open the Conferencing linkin the upper tool bar.
11. Click on “User accounts”
12. Fill in the URL line and leave the top line blank. Use this URLhttps://www.livemeeting.com/cc/ (users conference center name)
13. Check the box that says I log in to Live Meeting using my user name and password.
14. Fill in your user name and password.
15. Test the connection to Live Meeting.
16. If a bad connection, check the URL address and user name and password and test connection.17. If a good connection, click OK and close Outlook and reopen Outlook
Let me know the result, thanks.
Lu Zou
- Marked As Answer byLu Zou-MSFTMSFT, ModeratorTuesday, March 24, 2009 2:51 AM
All Replies
Hi
I understand that the conference add-in toolbar disappear after changing the domain. Are you able to use the LiveMeeting client to organize or attend a meeting? I don’t think it is a license issue. I suppose it is an account issue. I suggest you follow the steps below to uninstall and reinstall the LiveMeeting Conference add-in:
1. Click “start”
2. Click “control panel”.
3. Click “add and remove programs”.
4. Find the Conferencing Add-in for Microsoft Office Outlook and remove it. (make sure all otherprograms are shut down, including Outlook.)
5. Close out of control panel.
6. Using search, find the lmxp32.dll file and delete it.
7. Power down your computer fully.
8. Using this URL link download and install the Outlook add-in for Live Meeting 2007.http://office.microsoft.com/en-us/help/HA102368901033.aspx
9. Power down your computer fully.
10. Open Outlook and wait for the Live Meeting tool bars to show up. Open the Conferencing linkin the upper tool bar.
11. Click on “User accounts”
12. Fill in the URL line and leave the top line blank. Use this URLhttps://www.livemeeting.com/cc/ (users conference center name)
13. Check the box that says I log in to Live Meeting using my user name and password.
14. Fill in your user name and password.
15. Test the connection to Live Meeting.
16. If a bad connection, check the URL address and user name and password and test connection.17. If a good connection, click OK and close Outlook and reopen Outlook
Let me know the result, thanks.
Lu Zou
- Marked As Answer byLu Zou-MSFTMSFT, ModeratorTuesday, March 24, 2009 2:51 AM
- Lu Zou,
Thank you for the response and detailed instructions. I was able to try it on the users laptop today. LM still did not load. I checked the view/toolbars and the option for LM was not there either.
Thanks, Curt - Is the Live Meeting conferencing add-in installed on a networked path?
At what point does the Installation stall and fail? Do you recieve an error message?
What is the name of the conference center?
What version / SP of Outlook are you currently using?
My best advice would be to open an incident with Live Meeting technical support at www.livemeeting.com/ask
More in depth technical Information will be required if you have followed Lu's steps and this has not been resolved.
Additionally, as with any Installation, make sure you remove any errornoues Registry keys left over by the Uninstallation.
Removing ALL Live Meeting keys will now damage the Live Meeting console, and will ensure that the Add-in installation is not at fault.
and finally, whn you say that LM did not load, i assume you are speaking of the installation - is it still failing to install? - I installed the LM Add-in from the users desktop. I saved the app there from the link you provided.
No errors were given. The software appears to load correctly. The LM toolbar doesn't appear when you launch Outlook.
https://www.livemeeting.com/cc/ips_invensys
Windows XP SP2, Office 2003, SP3
I was able to recreate the users profile and the re-install the LM Add-in. It worked, but it's time intensive. - Ah, so if the Add-in is installing correctly, then it may be that it is functioning, but disabled.
1. Open the Help menu in the user's Outlook
2. Select "About Microsoft Office Outlook"
3. Select "Disabled Items"
4. If the conferencing Add-in is located here, make sure to enable it.
If this is not the case, other Outlook Add-ins may be conflicting with the Outlook Add-in.
What other Add-ins does the user have installing on his/her machine? - We are getting exactly the same issue after domain change. Happens on both Outlook 2003 and Outlook 2007. Even when the item is in Disabled items, re-enabling it does no good. Nor does re-installing the product. Still working on finding an aletrnative to profile recreation.
Frustrating isn't it. Try this. :)
Close OutlookControl Panel
Add or Remove Programs
Remove Microsoft Conferencing Add-in for Microsoft Office Outlook
Remove Microsoft Office Live Meeting 2007 (if exists)
Remove Microsoft Office Live Meeting 2005 (if exists)
Start
Run
Regedit
HKEY_CURRENT_USER\SOFTWARE\MICROSOFT
Delete entire folder named LiveMeeting
HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT
Delete entire folder named LiveMeeting (if exists)
Close Registry
Start
Run
System32
Find file named: lmxp32.dll
Rename to: lmxp32.dll.old
Reboot
Re-Install Microsoft Conferencing Add-in for Microsoft Office Outlook
COPY FILES DIRECTLY TO PC
confAddins_setup.exe
LMSetup.exe
Run ConfAddin_setup.exe
Open outlook
Should receive message that
MS LiveMeeting Conferencing Add-in has been installed.
Close Outlook
Reopen Outlook
Configure Conferencing
User Account
Sign in Name: <BLANK>
Live Meeting Service URL: your company link....
Check [x] I enter a user name and password to access my account:
Username: <your LiveMeeting Username>
Password: <your Live Meeting Password>
[Test Connection]
Re-Install LiveMeeting 2007 –
Run LMsetup.exe- With the domain change, a registry value which was encrypted specific to the previous SID can no longer be decrypted.
The following steps should resolve:1. Delete the following registry entry:
HKEY_CURRENT_USER\Software\Microsoft\Live Meeting\Preferences
2. Modify the following registry entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\Microsoft.LiveMeeting.Addins
LoadBehavior = 3
3. Launch Outlook and open Conferencing > User Accounts and run Test Connection.
