Blue Screen on Windows 7
I am running a new HP Pavilion 6250 with AMD quad processor 64bit which came with Windows 7 installed and an HP monitor. The computer randomly shuts itself down for no apparent reason and reboots to the log in screen. After logging back in it says that it has recovered from an unexpected shutdown. It says it will check for a solution to the problem but then nothing else happens.
Problem signature:Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800787F010
BCP2: FFFFF88004829490
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\110209-17316-01.dmp
C:\Users\Molson\AppData\Local\Temp\WER-1178946-0.sysdata.xml
Can anyone help me solve this issue?
Answers
Hi,
Since Windows system uses separated user mode and kernel mode memory space, stop errors are usually caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).
Please refer to the following steps to troubleshoot the issue.
1. Boot the computer in Clean Boot for a test.
2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device.
For detail steps, we can refer to the link below:
3. Run antivirus program and perform a full scanning.
If the issue persists, please upload the minidump file (%systemroot%\minidump) to SkyDrive ( www.skydrive.live.com ), then share the link to me. I will be glad to assist you to analysis the data.
Thanks,
Novak
- Marked As Answer byNovak WuMSFT, ModeratorThursday, November 05, 2009 9:44 AM
All Replies
- Can you zip up the minidump files in the C:\Windows\Minidump folder and make available via Windows Live Skydrive or similar site?
- im having the same problem it started when i connected a 1TB WD storage book. when i try to back up files from other 300gb drive to the new 1TB drive it goes to the blue screen and restarts.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8007057010
BCP2: FFFFF880048E7490
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\110409-25069-01.dmp
C:\Users\D Smooth\AppData\Local\Temp\WER-88202-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt Hi,
Since Windows system uses separated user mode and kernel mode memory space, stop errors are usually caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).
Please refer to the following steps to troubleshoot the issue.
1. Boot the computer in Clean Boot for a test.
2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device.
For detail steps, we can refer to the link below:
3. Run antivirus program and perform a full scanning.
If the issue persists, please upload the minidump file (%systemroot%\minidump) to SkyDrive ( www.skydrive.live.com ), then share the link to me. I will be glad to assist you to analysis the data.
Thanks,
Novak
- Marked As Answer byNovak WuMSFT, ModeratorThursday, November 05, 2009 9:44 AM
- Yes. I will up load the zip file to Windows Live. Thanks.
Patty - I have uploaded the zip file to Skydrive. Thanks!
So far after running the clean boot, I think I have found the culprit to be one of the HP files. Since they were from the manufacturer I selected just HP files first thinking they would be the least likely problem. Wrong. SO I unchecked the HP files and checked all the other files. So far so good. I went back into the action center and was able to create temp files to zip and send. Also, for some reason, When I tell Windows to search for a solution it does, then it says windows needs more Information, I click ok but it says it's having trouble sending the information and to try again later.
I may have accidently set up a LAN when I set up my computer. I have no LAN cable connected to the computer. I am using a wireless Linksys router instead. Could Windows be looking for a LAN cable that does not exist? If so, How do I correct this in Win 7.
Patty - i not familiar with skydrive but i up loaded it to http://rapidshare.com/files/302598916/Minidump.zip
- too_smooth78 you are receiving a VIDEO_TDR_FAILURE (116) caused by the nvlddmkm.sys
Your graphic drivers may be corrupted so I would suugest to uninstall the graphic drivers you have now and download and install the latest drivers from NVIDIA.
BTW, what video card do you have? I have uploaded the zip file to Skydrive. Thanks!
So far after running the clean boot, I think I have found the culprit to be one of the HP files. Since they were from the manufacturer I selected just HP files first thinking they would be the least likely problem. Wrong. SO I unchecked the HP files and checked all the other files. So far so good. I went back into the action center and was able to create temp files to zip and send. Also, for some reason, When I tell Windows to search for a solution it does, then it says windows needs more Information, I click ok but it says it's having trouble sending the information and to try again later.
I may have accidently set up a LAN when I set up my computer. I have no LAN cable connected to the computer. I am using a wireless Linksys router instead. Could Windows be looking for a LAN cable that does not exist? If so, How do I correct this in Win 7.
Patty
Could you provide a link to the uploaded zip file?- Since the blue screen did not occur after clearing the HP files, we can conclude that the HP file is the culprit. Please keep clearing the option to avoid the issue. Meanwhile, the system will not look for LAN cable automatically when there is no wired cable on the machine. You need not worry about the LAN cable when using Wireless.
- Have the same issue, would load the files to skydive. This is the link
http://cid-e829db2c509ba082.skydrive.live.com/browse.aspx/.Public
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 00000248
BCP2: 00000002
BCP3: 00000000
BCP4: 8827C38E
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\110509-20529-01.dmp
C:\Users\Dell\AppData\Local\Temp\WER-68780-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
- felibo, your are experiencing a different Stop Error so you may benefit from starting your own thread.
However, from your minidump file your issue is being caused by the driver for your network card, specifically the lne100v4.sys. The lne100v4.sys has a timestamp of "Thu May 04 02:07:50 2000" so is an older driver and may not be compatible with Windows 7.
If you are unable to find a more recent driver for you network card consider, if it is possible, to remove the card, and install a network card which has compatible Windows 7 drivers. - hp pavilion p6210f
# PC includes many intuitive features that make capturing and sharing your Digital experiences easier than ever. Box Contents: HP Pavilion P6210F, HP USB keyboard, HP USB Optical mouse, Software Bundle: Windows 7 Home Premium 64-Bit
# AMD Athlon II X4 620 2.60GHz Quad-Core Processor
# 2MB L2 Cache, 4000MHz System Bus
# 6GB PC2-6400 DDR2 SDRAM Memory (3x2048MB for ultimate performance)(expandable to 16GB)
# 640GB 7200RPM Serial ATA Hard Drive
# NVIDIA GeForce 9100 Graphics with 256MB Integrated shared graphics memory with up to 2943MB Total Available Graphics Memory
# Lightscribe SuperMulti DVD±R/RW with Double Layer
# High Definition Audio, 8 speaker configurable
# 10/100Base-T Network interface
# 15-in-1 memory card reader
# Front ports: 2 x USB, Headphone, Microphone; Audio left/right-in, S-video-in, Composite video-in
# Back ports: 4 x USB, 1 FireWire (IEEE 13994), 2 PS/2, Digital Audio Out, LAN; Microphone/Line-in/Line-out; Rear speaker-out; Side speaker out; Center (Subwoofer); VGA and DVI-D
# Expansion slots: 3 PCI Express x 1 ( 2 available); 1 PCI Express x16 ( 1 available)
# Drive bays: 2 external 5.25" ( 1 available), 1 internal 3.5" (1 available), 2 internal 3.5" (1 available) - too_smooth78, I would recommend to consider uninstalling the video drivers you have now and install the following drivers from NVIDIA:
http://www.nvidia.com/object/win7_winvista_64bit_191.07_whql.html
Also, it may be beneficial to install the following update for the Operating System to update the dxgkrnl.sys (DirectX Graphics Kernel) and other system files:
http://support.microsoft.com/kb/974431
You can install the update manually or via Windows Update. - I was having this same problem. I went to www.nvidia.com website. I had their system look for the updated drivers, installed the new graphics driver and haven't had a problem since.
- Ok, I"m having the same problem, the puter locks up and now my internet connection just quits. I closed all programs running and the cpu is going at 100% When I restart it hangs for like 10 mins and blue screen comes up just like these people.
I think I want to go back to vista no probs at all. My first question is: i made the recovery disks for vista, can I go back???
I can do what you said for these people also.
I really don't like what you all did with the windows explorer in vista and in 7. The old one was way better for finding files and u can see your whole harddrive at a glance.
I'll wait for ur answer thanx.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA80036F8680
BCP4: FFFFF800043D5510
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\110509-25038-01.dmp
C:\Users\Marna\AppData\Local\Temp\WER-44741-0.sysdata.xml
- mooleyjones, can you zip up the minidump files in the C:\Windows\Minidump folder and make available via Windows Live Skydrive or similar site?
The Stop Error you are experiencing (DRIVER_POWER_STATE_FAILURE) may be from a third party driver.
- ok got the file how do i do skydive, never done that before. I know its windows live but how do i send it to you......
- Ok gave auggy permission to access the file. Hope I did it right. lol
- mooleyjones, in Skydrive can you create a new folder and select to share that folder with everyone.
Then move the minidump file(s) into that folder and then provide the link (copy and paste the web address) to that folder. - https://cid-956f4ca5adb74971.skydrive.live.com/browse.aspx/Documents.
K done. - moolyjones, the minidump files revealed a DRIVER_POWER_STATE_FAILURE (9f) Stop Error (A driver is causing an inconsistent power state) and that driver has been identified as the netr28ux.sys.
The netr28ux.sys appears to be a driver for a wireless adapter.
Now the netr28ux.sys has a timestamp of "Sep 15 00:36:45 2009" so it appears that this driver has been recently updated.
What wireless adapter do you have and where did you get the drivers for the adapter? - I have a Zonet zew2545 802 11n wireless adapter and installed the driver from the cd that came with the thing.
- mooleyjones, Zonet does not appear to have a Windows 7 driver for the ZEW2545 adapter but you may be able to pick up a certified 64-bit driver using Windows Update.
The ZEW2545 adapter, according to Zonet, has the Ralink RT3070 chipset. This Ralink driver is available via Windows Update and should hopefully install for your adapter.
What I would suggest is to unplug the ZEW2545 and then uninstall the drivers using "Uninstall a program".
After restarting the computer plug the ZEW2545 adapter back in.
The ZEW2545 should then show up as an "unknown device" in the Device Manager.
Right-click this "unknown device" > Update Driver Software > Search automatically for updated driver software.
Hopefully the Ralink driver will then be installed.
Here's a link to the actual driver, if you want to download and have a look at (you will have to install the ActiveX control) - the larger sized file is the 64-bit version:
http://catalog.update.microsoft.com/v7/site/Search.aspx?q=RT3070
The netr28ux.sys driver in that package is a slightly older driver (May 2009) but is certified for Windows 7 and, as such, should work better. - Sorry it took me so long to get back to u Auggy but that driver is already installed.........and I"m cutting out all the time now. One day its fine and the next it cuts out every 5 mins.
I really don't know what to do.
Help!!!! In the Device Manager can you right-click the wireless adapter > Properties > Driver
What is the Driver Date and Driver Version?
Then click "Driver Details"
What is listed under Driver files?- Ralink
9/15/2009
3.0.7.0
Microsoft Windows Hardware Compatibility Publisher
windows system 32drivers\netr28.ux sys
windows system 32drivers\vwifibus.sys
windows system 32drivers\RaColnst.dat
windows system 32drivers\RaColnstx.dll - hello i uninstalled my video drivers and installed the one u linked. but the same probulem happened. everything fine until I try to copy things to my storage drive . I even tryed a different storage drive. but same results. do you think there is anyway to get around this probulem without having to ditch the motherboard video card and buying a better video card such as " 1gb geforce 9400 gt" ? and one more thing does my monitor have anything to do with this probulem? the reason I ask is because the new driver pack added 3d view and my monitor wouldn't display in that mode.
- too_smooth - Based off your description of the scenario where the problem reproduces, you should try installing the hotfix mentioned in this thread:
http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/38f25c1d-de67-4c74-8845-2cd3a15d8e41
Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center** - too_smooth78, you seem to be experiencing the same problem as in the following thread:
http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/b758c3b5-b1dd-4f15-9985-d4de64fa9efe
The fix is to install the following newly released hotfix from Microsoft (you appear to meet all requirements):
http://support.microsoft.com/kb/976972
Edit:
Same fix as mentioned by Mark [MSFT]. - mooleyjones, the version of the driver does not appear to match what is available via Windows Update.
Let me do some more checking. - Auggy - The latest driver package posted by Ralink for a USB device is dated 9/15/09. There are 4 packages with that date. I think this is the one referenced above:
http://catalog.update.microsoft.com/v7/site/ScopedViewInline.aspx?updateid=243dc371-5b03-4dc9-aa9c-84568c9e97b1
Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center** - Thanks Mark, that would explain it.
- mooleyjones, are you still getting BSODs or just having problems with your connection.
- i went to the link
The fix is to install the following newly released hotfix from Microsoft (you appear to meet all requirements):
http://support.microsoft.com/kb/976972
but i download file is unavailable
"Hotfix Request
The system is currently unavailable. Please try back later, or contact support if you want immediate assistance.http://support.microsoft.com/contactus/?ws=support "
do you have an alternate link for the hotfix download ? - too_smooth - No, sorry, I don't have another link. You'll need to wait until that site is back online. Try again later tonight or tomorrow.
Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center** - after u applyed the hotfix .... not more blue screen... i backed up my entire 300gb music collection without any trouble thsnks too all that helped me on this site. yall da best.
