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Windows 7 backup error, unable to do system backups
Windows 7 backup error, unable to do system backups
I recently upgraded my system from vista 64 to windows 7, and when I tried to back up received the following error message:
The backup application could not start due to an internal error.
The specified service does not exist as an installed service. (0x80070424)
(1) There is a "Windows Backup" in Services.msc.
(2) "wbengine" folders are missing from the Control Set folders in Hkey_local_machine
Answers
- 1. Input Services.msc in Start --- Search to start Services box. Check if Windows Backup service is Started and set as "Manual". If not, change it to Manual and click Start to start it. You can stop and then restart it, reboot to see the result.
2. If issue still exists, find this key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wbengine
Export it to Desktop as an REG file (as a backup) and delete the key. Then download this file, rename it to wbengine.reg and double click on it to import to Registry.
Then restart the computer to see the result.- Marked As Answer byRonnie VernonMVP, ModeratorTuesday, October 27, 2009 7:31 AM
All Replies
- 1. Input Services.msc in Start --- Search to start Services box. Check if Windows Backup service is Started and set as "Manual". If not, change it to Manual and click Start to start it. You can stop and then restart it, reboot to see the result.
2. If issue still exists, find this key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wbengine
Export it to Desktop as an REG file (as a backup) and delete the key. Then download this file, rename it to wbengine.reg and double click on it to import to Registry.
Then restart the computer to see the result.- Marked As Answer byRonnie VernonMVP, ModeratorTuesday, October 27, 2009 7:31 AM
- Thank You Shaon. Your instructions fixed the problem and I'm now able to Backup my system.
Thanks Again - I came across your solution after doing some internet searching. It worked! Thank you.
1. Input Services.msc in Start --- Search to start Services box. Check if Windows Backup service is Started and set as "Manual". If not, change it to Manual and click Start to start it. You can stop and then restart it, reboot to see the result.
2. If issue still exists, find this key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wbengine
Export it to Desktop as an REG file (as a backup) and delete the key. Then download this file, rename it to wbengine.reg and double click on it to import to Registry.
Then restart the computer to see the result.
I cannot find this key in regedit (or at least this specific key), there is no entry listed for wbengine in services?- Hi Limey72,
If there is no mistake when you trying to find the key, the key is missing from your computer which is the cause of the issue.
Import the key with steps i provided and reboot to see the result. - I downloaded the file (rt clicked and downloaded to desktop) then renamed it (rt clicked and renamed) and double clicked - on rebooting I still get the error message 0x80070424
- I have tried this fix several times to no avail. No matter what I do the key is always missing from the registry.
- Same problem here. Fresh install of Win 7 Pro x64, with all driver and Windows updates installed. Tried the fix above about five different times, still no wbengine folder in the registry. It's like it was never installed on our machines during Windows setup.
- I gave up and just dragged the wbengine.reg desktop file into the registry path described above. I restarted my PC and ran Windows Backup without error messages! It's running now. I'll post if I have further issues. Nearly went crazy looking for this solution. Never had backup issues with Vista!
- Proposed As Answer byfrederick70 Monday, November 02, 2009 6:43 PM
I gave up and just dragged the wbengine.reg desktop file into the registry path described above. I restarted my PC and ran Windows Backup without error messages! It's running now. I'll post if I have further issues. Nearly went crazy looking for this solution. Never had backup issues with Vista!
How do you drag it into the registry path?Open the registry to the path (see above), and leave the window open, but not filling the whole screen. Click on the desktop file you downloaded (see above) and drag it to where it should be in the registry. This worked for me after I ran the file several times and that didn't help. Now Backup actually starts, and actually runs (still running right now, no errors).
- Hi limey72,
If you cannot put the key into registry key, it may be caused if there is no permission to access the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services key. Check the permission option of the key. - Sorry to be so dumb Shaon - but how would I check that?
- Right click on the Services key, choose Permission. Click Add, type Everyone and click OK to add it to the list.
Then highlight Everyone, check the box "Full Control" and click OK.
Now everyone has permission on modify the key. Try add the wbengine key again. Open the registry to the path (see above), and leave the window open, but not filling the whole screen. Click on the desktop file you downloaded (see above) and drag it to where it should be in the registry. This worked for me after I ran the file several times and that didn't help. Now Backup actually starts, and actually runs (still running right now, no errors).
I tried this, but am unable to "drag" it into the registry path....everytime I try it just fades as I drag it over and nothing happens..- 10 days ago I built a new system, with Windows 7 Professional, and the next day I tried to backup, and received the following error message:
The backup application could not start due to an internal error.
The specified service does not exist as an installed service. (0x80070424)
If I reload Windows from the Disc using the repair option, the backup option will then work, for maybe 1 hour to 1 day
After finding this post, I checked the registry, when I get the above error there is no "wbengine" in the RegistryControl Set folders in Hkey_local_machine.
After reloading windows. the "wbengine" is in the RegistryControl Set folders in Hkey_local_machine.
So I started to check out what was happening, after loading windows, I found the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wbengine
I Exported it to Desktop as an REG file (as a backup)
I then run System Machanic Pro v9, and this said you have registry problems, so I let it fix them, Then checking the registry the "wbengine" had been removed, and the above error error appeared.
I then imported the the saved reg file, and the backups works.
So in my case the "System Machanic pro v9 is causing my problem,
How this helps someone. - I have the same problem since i installed windows 7 pro final version upgrade, nothing posted here worked, but i found an easy workaround and it WORKS. if you have any other computer running vista or win 7 (doesn't matter version) go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wbengine, export the key to a flash drive, then on the troubled computer import the key, reeboot and thats it, back up working.
- The problem causing this at least in my case is system mechanic pro ver.9, i ran a registry clean and the problem re-appeared, think i will fire an email to system mechanic.
- Proposed As Answer byJohnHollinger Sunday, November 08, 2009 3:02 AM
- Had the same problem with System Mechanic & emailed Iolo. They didn't say why they are removing the wbengine key in Win7 but offered this workaround:
http://www.iolo.com/customercare/kbarticle.aspx?ID=KBA-01980 . It seems to be working ok for me now. Good Luck. - This worked for me as well. thanks Sharon.
I wonder why MS does not fix this. - I'm glad I found this forum. I have the exact same problem. Last week, I got my new Digital Storm with Windows 7 64 bit. I put System Mechanic on first. It said I had registry problems. I thought that strange, but I thought if it crashed my system I could just reinstall from my Digital Storm disk. Nothing seemed to happen. Then I went through a couple of days of shear pain trying to deactivate/activate/install Mathematica, Photoshop, Lightwave, City Navigator/Microsoft Office. When I finished, I thought, "I never want to go through that again!" I tried to make a system image, and I got the error mentioned above. There was no copy of wbengine anywhere on my computer. Fortunately, tech support at Digital Storm is excellent. The tech found a copy of this entry on the internet, took control of my machine and fixed my problem. I emailed System Mechanic twice, but got no replies. Yesterday, I emailed them and told them to take me off automatic updates (I had been a loyal customer for years). They emailed me back an apology, took me off automatic updates, but did not explain this problem.
- I suspected System Mechanic was the cause all along. I don't have Pro, just the regular version. Now I'm wondering what other registry "errors" it fixes every time it runs.
- Ronnie,
The solution you gave worked immediately. Although, evertime I restart my computer I have to redo the change to the registry. I have Windows 7 64 bit, and a Dell computer. Any ideas?
Thanks. Ronnie,
The solution you gave worked immediately. Although, evertime I restart my computer I have to redo the change to the registry. I have Windows 7 64 bit, and a Dell computer. Any ideas?
Thanks.
Hi,
If the solution can help on your issue, it means the Windows Backup service or its registry key is affected by any program on your computer each time to reboot the computer. As System Mechanic is mentioned as one of the possible cause, is it installed on your computer? If not, is there any registry cleaner or third party backup program installed? Try disable them to see the result.
If issue still exists, you can create a new topic to contniue discuss the issue.- Installed W7 64 Professional bit a few days ago. I also got the same Windows Backup error message.
I also happen to have System Mechanic version 9 and had previously run it. I also had run REGCURE.
Took advantage of the early free support service from Microsoft and called the problem in.
The rep found that WBengine was missing. He tried to merge the missing code into the Registry
but failed. Finally, he asked me to boot up Windows from the HD, then run a Windows Repair (using the W7 installation CD).
That did the trick.
However, afterwards, I found that my WIndows 7 Upgrade Version was no longer Activated and it would not Activate when I re-entered
my Licence Key. I called Microsft again. The rep had me run a Windows Upgrade but, afterwards, I still could not Activate.
So, I used the Telephone Activation procedure and that worked fine.
I have e/mailed a query to IOLO about the possibility that System Mechanic 9 deleted WBEngine. haven't heard back yet.
Meanwhile, just in case, I won't run the Registry Repair portion of SM.
If anyone else can confirm that SM 9 is the culprit, please le us know. - Yes I can confirm that System manager 9 will remove the Wbengine from the registry, this has been a ongoing problem.
Find this key in the registry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wbengine
then Export it to Desktop as an REG file (as a backup). This can then always be imported back into the registry.
System manager can be configered to ignore this file when it checks the registry
Good luck, dexter - Thanks for your help on this one :)
I could not double click the reg file as it opens up notepad and I also could not drag it into the registry.
What I ended up doing was a file import to the Services folder.
From the top menu in the registry - File --> Import (making sure to have the services folder selected beforehand). - I just ran System Mechanic version 9.5.0 with Tune-up Definitions version 3.0.29.0 and WBengine stayed in the registry as it should. Maybe Iolo has fixed this??
- Hello Jay-Bo
To import the backup reg file
Open "regedit" select import from the file menu, select the backup reg item, and it will put back into registry
Cheers Dexter - Hello Jay-Bo
I have just checked the latest version of System machanic 9.0.5 tune-up Definitions version 3.0.29.0
And this is still removing "wbengine" from the registry, so be careful
Jay-Bo, have you still got this key "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wbengine" excluded from being checked ?
As soon as you remove this exclution key, the wbengine reg file will be removed, and you wil get this error,
The backup application could not start due to an internal error.
The specified service does not exist as an installed service. (0x80070424).
so be carefull People
Dexter
- Hi Dexter,
I didn't exclude the key - Maybe it just gets removed when you do a deep analysis??
Anyways, I sent a file to Iolo for their tech guys to look at.
Hope they find an answer.
Jason
