Windows Client TechCenter >
Windows 7 IT Pro Forums
>
Windows 7 Installation, Setup, and Deployment
>
Windows 7 install issues
Windows 7 install issues
- I was able to obtain Windows 7 with a product key on download from my school that I attend. It is an ISO image and I burned it to a disk. When I try to install it, it comes up with error and does not continue. It is windows 7 (x86) and it says that it cannot continue due to either a external USB device that is attached or a drive failure. I have neither problem because I can install Windows XP and any other software I need on my system. Anyone have any idea why this is happening? Could it be the actual ISO image that I downloaded?
Answers
Hello Dee,
Before going any further, please remove all unnecessary hardware devices from the computer download and run Windows 7 Upgrade Advisor to check whether there exist some known issues on the computer. Re-download the ISO file and re-burn it to DVD with a low speed. In addition, try installing Windows 7 via USB flash drive.
Use a USB Key to Install Windows 7—Even on a NetbookNote: Don’t forget to set BIOS to boot from USB drive.
Hope the above information helpful!
Andy- Marked As Answer byAndy Song Friday, November 06, 2009 7:51 AM
- "So copy it to the HD and initiate the setup at the command prompt?"
Yes. -or-
After copying it to the HD (I'd be sure to put the contents of the DVD in its own directory/folder on the HD), you can initiate setup using "Computer" to navigate to the setup routine and clicking on the setup file.
Tom- Marked As Answer byAndy Song Friday, November 06, 2009 7:51 AM
- Finally!!!! I got it installed. I went and bought a new CD/DVD drive and I had no problems installing it that way. The other drive I had was just to old. At least it is done.
- Marked As Answer byAndy Song Friday, November 06, 2009 7:51 AM
All Replies
- dee2598, do you by any chance have a USB-connected printer, camera or other such peripheral connected to the PC and turned on? Such devices usually have internal memory storage, and can be 'seen' as a USB drive.
If this is not an explanation, and an earlier version of Windows is already installed on the system, check 'Device Manager' to see if any entries are listed there for USB drives which have been connected in the past, but are no longer present. If any such entries are present then right-click those entries and choose 'Uninstall'. Hello Dee,
Before going any further, please remove all unnecessary hardware devices from the computer download and run Windows 7 Upgrade Advisor to check whether there exist some known issues on the computer. Re-download the ISO file and re-burn it to DVD with a low speed. In addition, try installing Windows 7 via USB flash drive.
Use a USB Key to Install Windows 7—Even on a NetbookNote: Don’t forget to set BIOS to boot from USB drive.
Hope the above information helpful!
Andy- Marked As Answer byAndy Song Friday, November 06, 2009 7:51 AM
- Ok, well I got through the first portion of the setup then it scans the drives. Now it is coming up with cannot located drivers for the CD. Then it won't move any further. I have my HD partitioned and some files saved to that drive, so I am not going to format it. I have tried to browse the CD at that area and it wouldn't even let me open it up. I am not sure what is going on but am now getting frustrated with it.
A flash drive? What size would it have to be? - Hey all I did buy a USB device and tried to make it bootable to no avail. I worked with Microsoft on the issue extensively last night. I tried to call the manufacturer about setting this up for being bootable and of course they don't support it so they won't help. I am still getting the error message when I try to install Windows 7. It says it does not have the device driver for my CD, which is possible I suppose. This is the hardware I have for my system, which was purchased a little over a year ago so pretty much everything is compatible. The CD R/DVD came from my other system when I rebuilt the new one. Any help would be appreciated.
Seagate Barracuda 7200.11 ST3320613AS 320GB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive- Intel Core 2 Duo E8400 Wolfdale 3.0GHz LGA 775 65W Dual-Core Processor Model BX80570E8400 - Retail
- Item #: N82E16819115037
Specifications on processor.
Brand Intel Processors Type Desktop Series Core 2 Duo Model BX80570E8400 CPU Socket Type CPU Socket Type LGA 775 Tech Spec Core Wolfdale Multi-Core Dual-Core Name Core 2 Duo E8400 Operating Frequency 3.0GHz FSB 1333MHz L2 Cache 6MB Manufacturing Tech 45 nm 64 bit Support Yes Hyper-Threading Support No Virtualization Technology Support Yes Multimedia Instruction MMX, SSE, SSE2, SSE3, SSE4, EM64T Voltage 0.85V – 1.3625V Thermal Design Power 65W Cooling Device Heatsink and Fan included
It says that it supports the 64 bit version, but I am running 32 bit at the moment. I can get windows Vista and install that and then maybe go to Windows 7 but that is the long way around. Any ideas?
GIGABYTE GA-EP35-DS3L LGA 775 Intel P35 ATX Intel Motherboard - Retail
XFX PVT88PYSF4 GeForce 8800 GT 512MB 256-bit GDDR3 PCI Express 2.0 x16 HDCP Ready SLI Supported Video Card - Retail
Kingston HyperX 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 1066 (PC2 8500) Dual Channel Kit Desktop Memory Model KHX8500D2K2/2G - Retail - Andy mentions creating the DVD from the ISO using a lower burning speed. This is important. For some reason, MS-created ISO files sometimes result in problematic disks when the burning is done at high speed Also, disk-burner compatibility can be an issue.
Boot to the present OS. Place the disk in the drive. Do not start the install process. Instead, create a directory on your HD. Copy the contents of the disk to the HD. Initiate the setup from that copy. Since the files are now on the HD, it works around any problem Win 7 setup has with the DVD unit or its drivers.
Note that there might still be problems using the DVD after setup. However, the system, hopefully, will be installed.
Tom - So copy it to the HD and initiate the setup at the command prompt? I understand what you are saying about running it that way and probably will have problems running the CD R. I didn't think of trying it that way. Also, I did try to burn the ISO image at a lower speed on a DVD. Still did not work.
- "So copy it to the HD and initiate the setup at the command prompt?"
Yes. -or-
After copying it to the HD (I'd be sure to put the contents of the DVD in its own directory/folder on the HD), you can initiate setup using "Computer" to navigate to the setup routine and clicking on the setup file.
Tom- Marked As Answer byAndy Song Friday, November 06, 2009 7:51 AM
- Finally!!!! I got it installed. I went and bought a new CD/DVD drive and I had no problems installing it that way. The other drive I had was just to old. At least it is done.
- Marked As Answer byAndy Song Friday, November 06, 2009 7:51 AM
- Congratulations! And you minimize possible future problems. A good solution.
Tom
