Windows Client TechCenter >
Windows 7 Forums
>
Windows 7 Installation, Setup, and Deployment
>
Required CD/DVD device driver is missing problem
Required CD/DVD device driver is missing problem
- It seems like this problem has been popping up a lot and I've read threads on it all over the place, but it doesn't seem like any solutions have been posted anywhere yet.Was curious if there was any word on what the problem is?I'm trying to clean install from XP and not long after you select "Install" from the Win 7 welcome page do you hear the DVDROM stop spinning, then the screen hangs for 5 mins, then you get the message.Solutions posted so far that I have tried:1. Burning slower, with different burning software: 8 DVD's so far, all burned at 2X or 1X, with no antivirus turned on, and using various different ISO / IMG burning progs.2. USB Flash drive installation: Created the USB but my motherboard won't boot from USB.I've compared the files on the burned discs to the ISO files and they are the same so I don't think the issue is the burning process, although I'm sure many people burned at like 16X and found it didn't work until they burned again at 2X.Any info would be appreciated.. All backed up and ready for a new format here!
Answers
- Ok, so after three days of trying and fighting with the install I have WIN7 RC 7100 64bit up and running.Seeing as a lot of people had the CD/DVD driver missing error that I was stuck with I'll list the steps that I took to get it to run. Before I did anything, I downloaded a free copy of Hiren's Boot Disc with Keyboard Patch just in case I had any issues (freeware and fairly easy to find if you google it). I only ended up using it for the DOS prompt but hey-ho...Some of these steps may seem redundant but ultimately it was what got the OS running for me:1. Partition and reformat HD from DOS with the FDISK and FORMAT C: commands2. Install a version of Vista 64bit which, in-turn, re-partitioned the drive itself3. Once Vista was up and running (didn't put in a code since I knew I wouldn't be on it for long) inserted the RC 64bit DVD4. From the installation window, I ran the on-line compatability check tool5. It told me that my ITE IT8211 ATA/ATAPI Controller must be updated in order to install6. Ran Vista Update Wizard which found a new driver for the ITE IT8211 ATA/ATAPI7. Rebooted Vista 64 to finalize the updates (removed the RC DVD Disc while rebooting)8. Once booted, reinserted the RC DVD, clicked install and went through all the steps of normal installation.Again, some of this may seem unnecessary (like the FDISK / FORMAT) part, but ultimately it's what worked and from what I experienced, the problem that people seem to be having with the CD/DVD driver not found is that the ITE IT8211 ATA/ATAPI Controller is not up to date. I couldn't find a place to just "download the driver" and put it on a flash drive or something, I had to allow windows to do that which hopefully won't set people back. I'm not savvy enough to know if you can install the driver in another way.Hope this info is of use to somebody and if anyone has any questions, feel free to leave a message and I'll check it later today.Big thanks to Amrooz and Java_az who were helping along the way!
- Marked As Answer byRonnie VernonMVP, ModeratorWednesday, May 13, 2009 1:10 PM
All Replies
- It's an ASUS P5LD2 and no, the DVD is not SATA.
- It's a black IDE cable, with a blue tag, going into a red slot. It's not hooked up to anything else. I'm not 100% on how setting jumpers works, so if that is what you think I need to do, could you explain it to me like I'm a 7 year old. I've avoided IDE hard drive-wise by using sata.Drive works fine with Windows XP and it installed the last build of Win 7 ok, but once the OS was loaded, the drive went missing. Device manager says "no driver available."Ideally, I want to get Win 7 64bit running asap, but I'll just go back to Win XP if too many people are having issues with it.
- But if the drive works fine in XP, and it seems like a huge amount of people are having the same issue and flooding message boards everywhere, doesn't it seem like the problem would be with the operating system, not the hardware?
- i had this problem also, it seems it either is a corrupt iso file in the autorun file and/or a problem with the dvd not running properly. I changed my dvd player (added a second from a machine which is down) redownloaded a new copy of win7 and then i got a clean install from vista.
leon - Unfortunately I don't have additional DVD drives that I can connect and I've already tried 8 different burns from different downloads and different ISO's -- and I fear it's too late now to run the upgrade advisor (wish I'd seen that beforehand.)I think what I'm going to do is just try and reinstall XP and then maybe give it another shot from there. It's too bad so many people are having this problem and a solid, working solution hasn't been discovered yet but I'm sure Microsoft will address it soon since so many people can't install.If, as leon says, it's just some corrupt file that is easy to replace, I'm sure it'll appear soon and an updated version of the installer will appear online. Fingers crossed!hmmmm... now Windows XP won't install again, getting the blue screen of death. This isn't looking good at all... thank god for my trusty mac that I'm typing this on now!
- I ran the upgrade advisor and it said that everything was cool... weird.
- I got this error too, written the image to a DVD-RW, which makes sense of course, i simply took a writable, burned the same image.. et voila.. it installs.
- Why would that make a difference? I don't have any DVD RW's... (sob)
- Well in my case the DVD-drive on that pc is not bright shiny and new so it could have had a bit of a problem with the RW disk but i think in short you need a good drive and/or good burn (lowest speed burning) and you may be on your way.
- It seems that is what works for some people but not all. I've gone through 8 different DVD burns, all at slow speeds, all using different burning progs and no luck... I mean you can actually hear the DVD drive stop running a few mins before you get the "DVD drive not running" message...My prediction is that it's a particularly finnicky aspect of the installation that seems to work by trial and error for some, and not work at all for others... either way, it's a major bummer.
- Just another observation in case in sheds any light onto the subject. All of the DVD's Ive burned from the MS Win 7 DL page have the CD / DVD driver issue -- but they also seem to have a graphics driver issues as well. The resolution on the Install screen is massively blown out and sort of safe-mode looking. This would lead me to believe there are some driver issues in general with the ISO's from the download site.
- i had this problem as well when i tried to make a clean installation booting from the DvD, after i failed to find a solution i successfully installed it over the older windows 7 beta, i booted up the machine with the old windows and started the installation from there and it worked fine.
i don't know what is the problem or how to solve it i just ran around it :D, i hope it works with you too ... - I'm going to try it right now with the 64bit version... install one of the previous builds and slap the new one over it... I need to reformat though at this point -- I hope it will at least let me do that. What I've seen of Win 7 so far though is pretty sweet so I hope I don't have to go back to XP!
- I had this very problem, I resolved it by re-downloading the iso file. It would seem you can downlaod the iso file and all appers ok untill after you have burnt it.
Before i re-downloaded the file i went through 4 discs all burnt at ever slower speeds till i even got down to 1x burning.
The new iso file burnt perfectly at 8X and installed without a problem in 30 mins - I've re-downloaded it four times already, twice today. Have they changed anything about it?
- Are you using 32 or 64 bit? 32 seems to work better for me... at least the installation process allows me to get further
- I am using the 64 bit iso image, also i saw non of the problems associated with nvidia raid drivers i have seen posted about here
- Hey Java, could you explain the sha-1 checksum and how I'd go about checking it? I've now got 10 Win 7 DVD's in front of me -- there has to be a good one in the bunch somewhere! ;)
- I wonder if they updated the ISO files then? Guess it's worth one more download huh?What program did you use to burn the file Cyprus? I've used Nero, Magic ISO, IMGBurna and Toast. Might be a stupid question, but what kind of media were you using? Somebody had mentioned DVD-RW which didn't make sense but you never know...Hey Amrooz, tried your method but no luck. When I go to run the update, the resolution goes all wacky and Windows "loses" the device driver again. What build were you using initially? When you updated, did you clean install or update?
- i made a clean install not update, start your pc with the current windows installed , then insert the Windows 7 DvD into the drive, then start the setup, and chose advanced "clean install"..
- Yeah, I tried that... with any of the RC discs, when I restart, they open with botched graphics and no cd/dvd driver. Wait, did you run Setup from the desktop?
- lol yes this is what i was telling, start the setup from the desktop
- Yeah, I tried both... no luck... were you using 32 or 64 bit?
- 32 bit, it should work if you start the installation from the running windows, because it escape the drivers problem and start copying the files
- I tried it a few hours ago but it froze mid-installation.... only got up to 12%. I kind of need the 64bit version anyway but now I can't figure out how to format the hard drive... both windows and DOS say I can't do that anymore!I'm glad I set some time aside for this!
- Hey Java, I don't even get that far...When I run an RC DVD from restart, be it 32 or 64 bit, the only option I get is crazy a resolution Language / Keyboard option then Install and then after 10 minutes of hanging, the no CD/DVD...When I run 32RC from inside Build 7077, I just get the same thing but with better resolution... no options for advanced / formatting etc. There is a partition screen that appears but has no options other than NEXT or LOAD DRIVERS. Load drivers doesn't do anything except say it can't find any drivers...fun fun fun! ;)
- what graphic card you have?
- Graphics card is NVIDIA GeForce 7600 G5I tried the disabled floppy, still no luck... when I insert the RC disc it goes straight to Install Now - no other options... :(
- Java, When I get to the partition screen, it says "to make changes to partitions, restart windows from the installation disc" -- so no options to clean install or anything
- i have nvidia card too, maybe it's a graphic card problem, try to download the latest driver from nvidia web site and burn it on cd and insert it when the setup ask for driver
- I get the same error as above with the Win7 x64 RC download. Running a, ABIT AB9 Pro W/I965 Chipset. I have a Vista x64 Eval that I've used to install in the past('07), get the same error. I've tried several mode in the BIOS, SATA RAID/IDE, PATA emulated, even USB2 only. No luck yet.
- Hey Java,I've tried upgrade, clean, 32bit, 64bit... they all do the same thing.I thought that maybe it must be some kind of hardware configuration issue or some problem with the bios but I have macbook pro with parallels installed and all of the RC discs do the same thing. And judging by the huge amount of other people dealing with the same issue, it must be something to do with the finnicky nature of the ISO's... something that I'm sure that MS will address pretty quickly and easily.As of right now, I just formated my drive using Hiren's Boot disc and am staring at a blank screen that won't instal anything! It's been so long since I've had to do a complete reformat outside of using the Windows disc that I've forgotten how to do it! Going to check some message boards and tutorials right now on how to partition correctly etc.But to summarize, as far as I can tell, it must be an issue with an aspect of the 7100 ISO's that is very temperamental: working just fine for some and not others.Cheers!
- man i had the same problem until i downloaded the latest driver for my nvidia graphic card and put it in USB drive and inserted it while installing the windows, i didn't get the error anymore and i successfully installed the windows 7 from the same DvD i used before. try the same or try to burn the craphic card driver on CD and insert it when needed
- Jave, those checksums are lovely! What are they? ;)Amrooz, I thought you got running by overinstalling on a beta version? The CD/DVD driver is part of the graphics card driver?
- i will tell the story from the start
1st i had windows 7 beta installed on my machine then i tried to make a clean install for the windows 7 RC1, i failed cause of the driver bug thing so i made what you called "overinstalling" on the older windows.
2nd after your many tries to install it i wanted to help you so i was trying to find solution and because we both have nvidia vga cards i figured that maybe it's the driver for nvidia that causing the problem so i downloaded the driver from nvidia web site and put it on my flash drive and inserted it while booting up from the windows 7 CD and it worked fine and the DvD/CD driver error no longer pop up - at Java
he doesn't need to check for this checksums , he downloaded the iso many times no way all corrupted, and i had this error and i used this checksums and my DvD media was good and still had the problem until i downloaded the nvidia driver - Aww man! Thanks for the help... I'll definitely give that one a try... as of right now I've zapped everything off the hard drive and am getting the "no boot" error is DOS. Been so long since I've formatted this way, it's kind of trial and error. I'll DL the NVIDIA driver right now though so it's ready to go.Did you get 64bit running or 32bit? I was able to get 32bit going and from what I understand it's the 64bit discs that are the dodgy ones.And Java, I ran a checksum thingy on OSX's Disk Utility and got a Checksum complete message... didn't give me any other info though. Should I have gotten some kind of report type deal from it?I'm glad I set time aside for this whole thing, I could see how some people would be pulling their hair out... I'm just sort of chuckling at the whole ordeal!
- mine was 32 bit
- not sure how OSX disk utility works i haven't used a mac since the early 90's. So i cant help you there.
- Well I was able to get 32bit 7077 (or something) build going but I had the Windows Old folder sitting there mocking me and wanted a truly clean install, I also wanted 64bit, I DL'd 32bit for my macbook.Yeah, Java, I have a collection of 12 downloads and discs now and no luck on any. They are all downloaded from the MS site except for an older build that (ahem) "fell of the back of a truck" or something.I'm re-partitioning right now so that I can boot anything.... even if it's just to go back to XP. Then I'll try the whole drivers on the flash drive trick and see if that works. It would kind of make sense because the install / boot screen is all ghetto when I try and run an RC disc so something is up with those drivers for sure.Gah! You guys know any good "how to set up / format the hard drive for Windows" tutorials? As of right now, every XP disc I have gets rejected as not being a boot disk!... (off-topic, I know!)
- well , you said the windows 7 (7077) build booted up , i think you can repartition your HDD from there
and you can download the driver from the PC you are using now, why install win xp then DL ?? - Hey Amrooz, the driver is an exe file though right? Will it let you run an exe file mid-instal?
- man i don't care if it exe or any other thing , i am telling you the way it worked with me and i believe it worth the try
- and yes its an exe file that can be extracted using winrar
- But it doesn't get to the partition screen with my RC's - it goes from keyboard / language to install... then dies.I'm believing in you Amrooz! Stay tuned and I'll keep you posted!
- man if you remember installing windows xp the 1st thing it does is recognizing the machine drivers, same happening in windows vista and windows 7 the only difference that it happen in vista and win7 in the background behind the seen
- Java, yes BIOS is set to boot first from DVD. And yes, have to hit a key to make it boot... but as of right now it won't do either because I think I trashed the Boot Sector when I formatted.... which I'm hoping to rebuild!Yeah, Amrroz... I watched it install the drivers from when I installed 7077 build but I just thought it want some kind of DLL extension or something... not an exe file. But I'm all over this experiment!
- the nvidia driver is SFX CAB file that can be extracted by windows
- Edited byAmrooz Tuesday, May 12, 2009 6:53 AM
- Then I think I've downloaded the wrong thing... what I got was an EXE file... lemme take another look at the site and see if I can find a cab file download
- omg it is EXE
- man you driving me crazy :D
put the driver you downloaded "the EXE one" into a flash disk and insert it while installing the windows - Well I'll be trying that as soon as the partition is done... about another 30 mins. I didn't think that a EXE and a CAB file were the same... ie, an EXE needs to be manually exectued (hence the name). The EXE is almost 100mb's... was that the one?
- I did... wouldn't move when i did that
- you mean you could not unplug it
- this was mine for the 32 bit
185.85_desktop_win7_32bit_english_whql 81.9 MB
for the 64 bit is 99.5 MB - Java, it didn't recognize in my system when I moved it so I put it back to the place where it came from. The drive has been fine and still runs boot discs -- just not RC ISO's.Amrooz. Yep, that;s it... thanks for checking. I'll keep you posted on how it works!
- Really? It was working fine in the slot it was in? I'll try both as soon as the format is done.
- at Java
both slots can mount HDD or DvD/CD room, the only difference that may happen when you make it master or slave, or if you have more than one HDD and you want to chose which one to boot 1st, but if he has only one HDD device it wont make any difference where it is or in which slot - lol nop , i had to install the driver after 1st boot.. kinda funny
- Hey Amrooz, the USB flash drive / NVIDIA driver didn't work for me... (cries)
- did it ask for DvD/CD driver?
if so , burn the driver into a cd or DvD and insert it
CCNA, MCSE, MCITP - It does give me the opportunity to load drivers from the system recovery panel that follows the CD/DVD error message but when I navigate to the USB drive and select the driver, it says "the specific location does not contain information about your hardware."
- hmm you may extract the driver using winrar and brows to the driver folder
CCNA, MCSE, MCITP - But it's an EXE program file, not a rar file right?Yeah, I just tried to unpack it on OSX and no luck
yeah thats what i wa thinking for what i know windows set up in vista will not just pick up drivers on a thumb drive you can integrate drivers into it but it requires editing some ini filesand putting a folder with extracted drivers on the dvd . Unless they added something to win7 i believe it is the same. just a guess but i wonder if it would install like you didnt with just a thumb drive pluged in with nothing on it. Making the issue a usb 2.0 one. just a guess
most of drivers nowadays are exe "SFX" files, the error message that pop up ask for CD/DvD driver, so i think microsoft knows that we would insert CD/DvD that contains exe files
CCNA, MCSE, MCITPBut it's an EXE program file, not a rar file right?
Yeah, I just tried to unpack it on OSX and no luck
try to burn the driver both the EXE and the extracted one into CD and insert it when it asks for a DvD driver
CCNA, MCSE, MCITP- Well I'm going to see if I can find CD/DVD drivers which is what it's asking for, but I've already read another thread where somene tried this and it didn't work.
- i have one more suggestion , try the 32 bit one as well, and try the nvidia driver thing on it using flash drive or cd
CCNA, MCSE, MCITP - Okay... lemme try it...please hold...
- nope, didn't work either. :(
- well, i found out that i had all the drivers for the mother board on the USB drive as well as the graphic card one, you may go to this link and DL latest drivers for both "audio and chipset" section and put them on the USB
CCNA, MCSE, MCITP - Audio and Others section on the NVIDIA site? I'm not seeing that
- http://support.asus.com/download/download.aspx?modelname=P5LD2&SLanguage=en-us
download the audio and the chipset and the lan drivers
CCNA, MCSE, MCITP - don't forget to chose the Operating System
CCNA, MCSE, MCITP - don't forget to chose the
CCNA, MCSE, MCITP - i noticed an update for your mother board BIOS Fix the USB 2.0 controller is disabled when BIOS default is loaded 2009/05/05 update
so please put the drivers you download all on one CD/DvD instade of using the flash
CCNA, MCSE, MCITP - Doing it right now... stay tuned!
- No luck with all of those files on a CD or on a flash drive in either 32 or 64 bit RC's.But what I notice is that not long after the blue splash screen appears, you can hear the DVD drive stop spinning as though something is shutting it down.
- grrrr
i don't have any suggestion But, try to boot from the old windows 7 "build 7077" and when it's ask you to accept the licenses agreement change the DvD into the 7100 build and see what happen :D sounds crazy but maybe it works
CCNA, MCSE, MCITP - Yeah, I'm pretty much done with it. Thanks for all your help with it... we can't say we didn't try!I figure I'll try and fix the issues that formatting has caused and hopefully get XP back and running again tomorrow. At this point both my XP and working 7077 disks won't boot up past DOS yet the crappy RC's at least get to the splash screen!
- i have a question
which kind of DvD you using ? are you using the same kind in all the 8x windows you made?
CCNA, MCSE, MCITP - I've mixed them up since I know people were having some success with DVD-RW as well as DVD-R. I've used a few different kinds
- i don't know if this gonna help but i had an issue with my DvD, after i installed windows 7 over my older one , i inserted the DvD into the rom and it showed as a blank, i made many restart and eject and insert until it finally worked, then i rebooted and installed the windows clean from scratch .
as you tried the driver thing and it didn't work then we go back to think it's a media problem, i used poweriso to burn mine.
i know you got a headache trying but actually i hate to fail :D
just last thing you may try change the DvD room "borrow one from a frind or so" or try the DvDs you burned at another machine "not your macbook" .good luck and sorry if i wasn't usefull
CCNA, MCSE, MCITP- Edited byAmrooz Tuesday, May 12, 2009 9:09 AM
- Hey thanks for trying! You had great ideas!I'd burned ISO's with MagicISO, PowerISO, ISOBuster,, Nero and Win7 on the PC and Toast, Popcorn, and Disk Utility on the mac.It must be an issue with the ISO's though because it does the exact same thing on my mac (which functions as a PC as well)Anyhow, I hate to give up too because what I did get to see of Win 7 looked really nice, but I guess it's not meant to be...I'll maybe try some other stuff tomorrow but I think first I just need to get a functioning OS on there before I do anything else.
- Hey Guys,So I got Vista 64 up and running and did a compatability report check thingy and it is asking for update ITE IT8211 ATA/ATAPI Controller drivers. I guess that would make sense. Going to try and find them although I'm not sure where to look.
- Ok, so after three days of trying and fighting with the install I have WIN7 RC 7100 64bit up and running.Seeing as a lot of people had the CD/DVD driver missing error that I was stuck with I'll list the steps that I took to get it to run. Before I did anything, I downloaded a free copy of Hiren's Boot Disc with Keyboard Patch just in case I had any issues (freeware and fairly easy to find if you google it). I only ended up using it for the DOS prompt but hey-ho...Some of these steps may seem redundant but ultimately it was what got the OS running for me:1. Partition and reformat HD from DOS with the FDISK and FORMAT C: commands2. Install a version of Vista 64bit which, in-turn, re-partitioned the drive itself3. Once Vista was up and running (didn't put in a code since I knew I wouldn't be on it for long) inserted the RC 64bit DVD4. From the installation window, I ran the on-line compatability check tool5. It told me that my ITE IT8211 ATA/ATAPI Controller must be updated in order to install6. Ran Vista Update Wizard which found a new driver for the ITE IT8211 ATA/ATAPI7. Rebooted Vista 64 to finalize the updates (removed the RC DVD Disc while rebooting)8. Once booted, reinserted the RC DVD, clicked install and went through all the steps of normal installation.Again, some of this may seem unnecessary (like the FDISK / FORMAT) part, but ultimately it's what worked and from what I experienced, the problem that people seem to be having with the CD/DVD driver not found is that the ITE IT8211 ATA/ATAPI Controller is not up to date. I couldn't find a place to just "download the driver" and put it on a flash drive or something, I had to allow windows to do that which hopefully won't set people back. I'm not savvy enough to know if you can install the driver in another way.Hope this info is of use to somebody and if anyone has any questions, feel free to leave a message and I'll check it later today.Big thanks to Amrooz and Java_az who were helping along the way!
- Marked As Answer byRonnie VernonMVP, ModeratorWednesday, May 13, 2009 1:10 PM
- so it was a driver issue, but.. yesterday when i am back to home, i burned a new win 7 RC1 DvD, and i tried it and it worked without inserting the flash device, it's kinda weird , but maybe the win 7 installation searches the HDD for drivers before installation, so in your case it found the driver on your vista partition, mine it found it on the flash drive. anyway i am so glade you made it , good luck trying win 7 , and thanks to you..
CCNA, MCSE, MCITP - Hi Everybody,
I just ran into this CD/DVD driver missing issue on a new pc with a clean hd (Acer Veriton M264).
The Problem was the WIN7 RC 32bit Installation-DVD. The iso was downloaded with Opera.
I tried another WIN7 RC 32bit DVD from a friend. This version was downloaded by using IExplorer, and voila it worked! (Without installing Vista or anything else)
So, if you run into this "CD driver missing" issue... Probably your Installation-DVD is somehow buggy.
Cheers.- Proposed As Answer byrcubedcuber Thursday, May 14, 2009 8:19 AM
- @cpt future
I had a similar experience and had done downloads using Foxfire (see http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/f2283098-2198-44d3-b783-a2d134ded223) for the details.
In my experience IE (7 in my case) uses a download manager that apparently checks the validity of the download after it is done. I would recommend that users only use IE to download the iso images. I had done the d/l 5 times with Foxfire and always got images that were missing data (smaller than they should have been).
rcubed - I'm sure I downloaded with IE. Can you still get Beta, so I can try to go from Beta to RC1 like the guy who got it to work?
- After going crazy with this same issue, I dove back into it. For me at least doing a complete new download of the RC fixed the problem. Hope this helps others out there picking up their hair off the floor. Thanks guys for bouncing ideas off eachother. It really helped
Ok, so after three days of trying and fighting with the install I have WIN7 RC 7100 64bit up and running.
Seeing as a lot of people had the CD/DVD driver missing error that I was stuck with I'll list the steps that I took to get it to run. Before I did anything, I downloaded a free copy of Hiren's Boot Disc with Keyboard Patch just in case I had any issues (freeware and fairly easy to find if you google it). I only ended up using it for the DOS prompt but hey-ho...Some of these steps may seem redundant but ultimately it was what got the OS running for me:1. Partition and reformat HD from DOS with the FDISK and FORMAT C: commands2. Install a version of Vista 64bit which, in-turn, re-partitioned the drive itself3. Once Vista was up and running (didn't put in a code since I knew I wouldn't be on it for long) inserted the RC 64bit DVD4. From the installation window, I ran the on-line compatability check tool5. It told me that my ITE IT8211 ATA/ATAPI Controller must be updated in order to install6. Ran Vista Update Wizard which found a new driver for the ITE IT8211 ATA/ATAPI7. Rebooted Vista 64 to finalize the updates (removed the RC DVD Disc while rebooting)8. Once booted, reinserted the RC DVD, clicked install and went through all the steps of normal installation.Again, some of this may seem unnecessary (like the FDISK / FORMAT) part, but ultimately it's what worked and from what I experienced, the problem that people seem to be having with the CD/DVD driver not found is that the ITE IT8211 ATA/ATAPI Controller is not up to date. I couldn't find a place to just "download the driver" and put it on a flash drive or something, I had to allow windows to do that which hopefully won't set people back. I'm not savvy enough to know if you can install the driver in another way.Hope this info is of use to somebody and if anyone has any questions, feel free to leave a message and I'll check it later today.Big thanks to Amrooz and Java_az who were helping along the way!
I spent all day yesterday attempting the install of Windows 7 on two computers which should support Windows 7 with no problem. Same issues as above. The computers are both Intel Q6600 Quad-core PC's with 4GB RAM and Geforce 8800 GT OC video cards. Both pass the "upgrade advisor beta" for Windows 7 just fine, both pass the Windows 7 setup compatibility check as well --- other than the information that things like Windows Mail will no longer work (funny, is MS going to now force everyone to buy MS Outlook for an e-mail client rather than web e-mail such as Windows Live Mail (Hotmail)?)
So ... I followed the same path as Bummed posted above (I saw a post that referenced this one after I went through the trouble) trying the in-place upgrade rather than a full clean install of Windows 7 since that doesn't get past the "CD/DVD driver not found" message and any attempts to grab the appropriate 64-bit drivers failed for unknown reason.
The in-place upgrade got all the way through the last step of installing/configuring drivers and hung there on both computers, prompting a hard boot and Setup didn't try to continue, rather it just auto selected "Previous Windows Version Rollback". And what message was I prompted with when logging back into Vista 64-bit?
Windows setup did not complete successfully. Please go to microsoft.com and search for "upgrade advisor" to make sure your hardware is compatibile with this verstion of Windows.Ummm. The "upgrade advisor" told me my systems were both compatible. It was then that I had to figure out the same back-door solution as proposed above, which the Windows 7 setup then also said they were compatible and continued ... only to not complete and present me with the compatibility message once rolled back to Vista.
Conclusion: Windows 7 RTM is NOT ready for the consumer market. If a computer consultant like myself had to first come up with the convoluted method above to get the OS to even go through the setup process, only to end up with a useless error message at the end telling me NOTHING about what went wrong, then the average consumer will be lost and the backlash on Windows 7 will be far greater than what it was for Windows Vista with regard to compatibility and hardware support.- Me too I¡m having the same problem.
Doesn't Microsoft have any SOLUTION for this obviously common and widespread problem, with the installation process.
Once again will have to be us, the users, the ones that will have to find a solution for Microsoft's buggy software??? - Doesn't Microsoft have any SOLUTION for this obviously common and widespread problem, with the installation process.
Once again will have to be us, the users, the ones that will have to find a solution for Microsoft's buggy software??? - I stumbled upon the solution in a search on Google. Basically, it comes down to an update to the ITE ATA driver that must be installed prior to performing the upgrade from Vista 64-bit to Windows 7 64-bit. The "upgrade advisor" did not catch this prior to my attempts to install the Windows 7 RTM, however, and would just bomb out after going most of the way through the setup process.So, for those going the convoluted method of installing a clean version of Windows Vista 64-bit, then doing the in-place upgrade to Windows 7 ... check your Windows Update in Vista first to make sure that you install the ITE ATA driver update BEFORE doing the upgrade. That should fix the problem.Also make sure you have all USB peripherals unplugged from the computer during the process as well. There is no sense in making the setup process check even more devices for drivers than necessary.Regards,-Rich
- Proposed As Answer byRJCE Support Tuesday, August 11, 2009 10:20 PM
- I just swapped the drive out for a more modern one, this solved the problem for me
Dazz - Well this is kinda late but after trying again and again i decided to go back to basics using the same DVD that gave me the CD/DVD driver missing all i did was 2 simple steps.
1. Unplugged all additional drives.
2. Using only my IDE cable put the HD where I wanted my Win7 installation as master and my DVD drive as slave.
That was it! nice simple and basic after the install well just plug back the HD's and DVD's they way you had them before.
Hope this works for the ones who don't want to do all the vista stuff. - Thanks for the help and tips everyone
- Proposed As Answer byfray_bentos Saturday, October 24, 2009 4:11 PM
Ended up being a bum burn for me. Reburned the image on a DVD-RW and the install went perfect with the same ISO download that was giving me the error originally. 1st burn was with Sony DVD+R and 2nd was DVD+RW.
- Im with you, why the ____ do I have to do anything beyond sticking the dvd in and walking away? This is beyond ridiculous and is going to be a HUGE problem for regular folks. As crappy as Vista was supposed to be and Windows ME, I never had anything even approaching this degree of unacceptable. Im burning an ISO of the purchased retail DVD onto a thumb drive? Did I actually just have to do that to install the most sophisticated OS in human history? WTF?? My PC is less than a year old, no way this should happen. This will extend those MAC adds indefinitely.
- Edited bySHOOTnCRASH Friday, October 30, 2009 4:19 PMGlobal Cooling
- This is windows 7 no way you should have to unpluyg anything prior to installation, Ive never had to do that ever with any other OS. An your driver suggestion shows me that there are multiple problems with install because my ITE ATA driver was as cufrrent as it gets. 2009 + Windows 7 with a PC less than a year old should equal sticking in the DVD and walking away...PERIOD!
- Did any of you noticed the dates of the post??
this was with the RC people so relax! - That makes this even worse...this is still happening with the retail versions and that's a problem and its unbelievable that its still happening. I have Window 7 Ultimate Retail and a PC that is less than a year old and I had to install thru a friggin USB thumb drive. I really want to use the 64 but disk but I cant because of the same problem that in terms of 64bit, I cant do at all because I cant create a bootable USB drive of the 64bit in a 32bit environment and if I just boot from the disk it goes nowhere because of the main title of the thread.
- I am having the exact same problem and trying to do the 64 bit with no success. I already did Ultimate on my laptop and it was pretty much just put in the CD and walk away, but for my desktop using Premium, I have been trying to solve this for hours. How on earth is somebody with no idea about PCs supposed to do this? If anyone finds a solution to getting 64 bit on, then please post here as this is happening with the official retail version. My drive is an older one, so I was thinking of buying a new drive tomorrow, but changed my mind after reading the post above. Does anyone think that buying an external USB drive would work? I think it should but what a waste of money if it doesn't. Actually a waste of money if it does, I have spent enough already for this upgrade.
- try to burn the dvd with NERO burning rom, i know it worked fine on your laptop but maybe your DvDROM on your desktop is lil bit old. i have both WIN7 64Bit and 32Bit working fine without any problem ..
CCNA, MCSE, MCITP - I have the retail DVD, so that should work, no? I may just buy a DVD player today and get it over with. Thanks for the reponse though. Last night I finally gave up on 64 bit and installed 32 bit without a hitch. I can always flip to 64 bit at some point to be in line with the laptop, but even that has a couple of issues.
- How old is lil bit old? I built this PC less than a year ago and its by far the most stable PC Ive owned. I ran Vista freeze and crash free for over 2 years. I guess less than a year old technically is lil bit old, but this shouldn't be a problem. This is one of those things that will be solved Im sure, but its frustrating because it seems like it should be easy to solve with out having to transfer to a thumb drive first. I mean, thats just wrong. Windows 7 is killer buy the way, feels as light as 98se. I want to install 64 tho and I cant as it stands.
- Mine is at about three years old, so I really feel for you. Happy with 64 bit Win 7 on my laptop and will keep trying to get the 64 bit on my deskptop, but for now I'm stuck with 32 bit until this is solved. I think I'll borrow a USB DVD drive and see how that plays out.
- Copied from my previous post!
After trying again and again i decided to go back to basics using the same DVD that gave me the CD/DVD driver missing all i did was 2 simple steps.
1. Unplugged all additional drives.
2. Using only my IDE cable put the HD where I wanted my Win7 installation as master and my DVD drive as slave.
That was it! nice simple and basic after the install well just plug back the HD's and DVD's they way you had them before.
Try it! - Success! A little app called WinToFlash saved me. I was able to create a bootable flash of the 64-bit disk and then booted form that flash and Windows 7 Ultimate 64-bit is up and running and its sweet. I couldnt create that 64bit flash in the x86 environment , wouldn't allow me, but that WinToFlash program was able to do it for whatever reason.
- Good solution above and pity I just missed it :-(
I bought an external USB DVD drive and the 64 bit worked perfectly. My internal drive is now working, so I could return the USB and I'm set, but I'll keep it for future as a backup, just in case.
I'll keep a note of WinToFlash for future reference though, sounds cool.
