install was fine but won;t boot after updates
- I installed the win 7 ent x64 release version. I did a clean install on a blankk harddrive. the install ran fine. i rebooted a few times. i installed a trial of office 2007 and windows live moviemaker and silverlight. then i tuned on auto updates. when i tuned it off it said installing update 1of 7. i let all 7 updates run and then it shut down. when i tried to turn it back on it begins to bootlike normal. it says starting windows and the colored balls spin around. then it goes to a black screen and their is a little garbled video on the top of the screen. it looks like something is messed up with the video driver. I rebooted and hit F8, i selected repair. it ran for a while and then said their was nothing that could be fixed. What ever happened to safe mode????
Answers
Hi BubaGump,
Was there an driver update for your display card?
Do as Magon Liu suggested. If it does not work, you also have the following optonis.
1. Using Last Known Good Configuration
2. Startup Repair in WinRE
3. System Restore in WinRE
Good luck!
Arthur Li - MSFT- Marked As Answer byRonnie VernonMVP, ModeratorTuesday, October 27, 2009 9:36 AM
All Replies
- Hi,
After hitting F8 and being taken to the Advanced Boot Options screen, you should be able to see the Safe Mode option. Hi,
It is probably that a driver update released from Windows update caused the corruption in system.
Therefore, it is recommended to update the display card driver from the manufacturer’s website.
At this point, after rebooting and press F8, choose "Last Known Good Configuration" first to check the result. If it does not work, reboot, press F8 and choose "repair the comptuer" to enter into WinRE windows, then choose system restore to check if we can boot into system.
FYI, Safe mode will load the system with the minimum amount of programs and devices. By performing this step it will help avoid any conflicts during the installation process.
Best Regards
Magon- Edited byMagon_67 Tuesday, October 27, 2009 9:39 AM
Hi BubaGump,
Was there an driver update for your display card?
Do as Magon Liu suggested. If it does not work, you also have the following optonis.
1. Using Last Known Good Configuration
2. Startup Repair in WinRE
3. System Restore in WinRE
Good luck!
Arthur Li - MSFT- Marked As Answer byRonnie VernonMVP, ModeratorTuesday, October 27, 2009 9:36 AM
- I don;t know if their was a driver update with the updates. When I shut the computer down it said installing updates. I have an embedded intel gma950 video card. When I hit F8 there were only 2 options, 1 was repair and I think the other was boot normally. The repair did nothing and I had some other options like restore to a restore point, but none were found. I saw some screen shots online where the F8 key showed all the old windows options like safe mode,safe mode with network, etc, but I did not see that. I am running the win7 enterprise version. once again, when I hit F8 i don;t get an option for "Last known good" or "Safe Mode".
Hi,
Have you tried to boot up the computer from the Windows 7 installation disk and perform a System Restore in WinRE (my third suggestion)? What's the result?
Arthur Li - MSFT- I'm running Home Premium 64 with similar problems.
- Windows 7 upgrade worked fine.
- MS ran an update
- Since that time, I cannot boot unless I use Last Known good Configuration (LNGC)
Updated video driver from mfr's website, but since I have to reboot to complete the driver install and I can only boot using LNGC, the driver reverts to the original (i.e., old version) when I get back into windows.
I tried all the repairs from the install disk. No luck.
I tried booting from the ERD disk. No luck.
Once I was able to do a restore to the original upgrade state and was able to boot normally, but then afterwards, I was not. That restore point no longer seems to exist.
Tried re-installing Win7, but get error code "Unspecified error 0x8000ffff"
I like the OS, but there has to be a fix for this or else I cannot do normal upgrades and cannot trust the system's stability.
- I'm having a similar boot problem - Windows 7 Ultimate x64. Ran FINE until I installed Office 2007 SP2. On reboot it just hangs for several minutes until it finally gets to the login screen. I rebuilt with restore disk and comes back up but can not figure out why office sp2 is hanging the machine like this. Have tried it twice with the same result... I have a HP Z600 workstation with dual raptors in a raid 0 - not sure if that matters at all or why it would....
- I fixed it. I was a little slow on the draw with the F8 key. I though I hit it right away. I went to safe mode and the updates finished running. all is well. I can't wait to throw a windows 7 launch party!
- Proposed As Answer bySnitzer Thursday, November 05, 2009 3:49 PM
After I installed Win 7 (from XP) and installed the Windows Updates, I rebooted and I got the message:
"Windows could not start because the following file is missing or corrupt:
C:\Windows\system32\ntoskrnl.exe. Please re-install a copy of the above file. "
After doing my online research, I realized that it wasn't the Windows Update that caused the problem, it just happened to be the first time I rebooted after installing Win 7 (the reboot brought the problem to the surface). The problem was that before my Win 7 installation, I had not erased all the partitions on my hard drive. Some users leave a Win XP partition on their HDD intentionally, so they can boot in either XP or Win7, and have the same problem (for which a solution is descibed in http://support.microsoft.com/kb/927817 ). I had just unintentionally failed to erase an XP "recovery" partition.
Once that partition was deleted, I reinstalled Win 7 and the problem was gone!- Proposed As Answer bySnitzer Thursday, November 05, 2009 4:03 PM
