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Answered win 7 control panel crahes

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      Thursday, October 29, 2009 9:08 PM
       
       
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      Problem Event Name: APPCRASH

      Application Name: explorer.exe

      Application Version: 6.1.7600.16385

      Application Timestamp: 4a5bc60d

      Fault Module Name: CTMLFX32.dll

      Fault Module Version: 1.0.4.0

      Fault Module Timestamp: 483f9682

      Exception Code: c0000005

      Exception Offset: 000094c5

      OS Version: 6.1.7600.2.0.0.256.1

      Locale ID: 1033

      Additional Information 1: a7aa

      Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d

      Additional Information 3: a7aa

      Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d

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      C:\Windows\system32\en-US\erofflps.txtI've fresh installed twice with the same result. after updates control panel will not open without crashing and above message.

       

    Answers

    • Friday, October 30, 2009 10:04 AM
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       Answered
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      Hi,

       

      The CTMLFX32.dll should belong to Sound Card driver software.

       

      To troubleshoot this issue, try renaming the file in Safe Mode:

       

      1. Keep pressing F8 upon restarting and select Safe Mode on the boot menu.

      2. Enter C:\Windows\System32 folder, find out the CTMLFX32.dll file, and rename it to CTMLFX32.old.

       

      Restart the computer.

       

      If the issue persists, perform the following steps:

       

      Reinstall driver

      ==============

      1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Search box and press Enter.

      2. Double click to expand "Sound, video and game controllers".

      3. Right click your sound card and click Uninstall.

      4. Check "Delete driver software for this device" check box, click OK.

      5. Restart the computer

       

      If it does not work, type APPWIZ.CPL in the Start Search Box and Press Enter. High light sound card driver software and click Uninstall.

       

      If it still does not work, please collect the CPL file and I will check it:

       

      Collect Control Panel information

      ==============

      1. Click Start Menu, type "cmd" in the Start Search box.

      2. Right-click the exe file and choose "run as administrator".

      3. Input the following commands in the DOS prompt window and press ENTER at the end of each line:

       

      CD C:\Windows\System32

      Dir *.CPL -> C:\CPL.TXT

       

      6. Go to C drive, find out the CPL.TXT file and upload it to http://skydrive.live.com/.

      Vivian Xing - MSFT
       

    All Replies

    • Friday, October 30, 2009 10:04 AM
      Moderator
       
       Answered
      Sign In to Vote
      0
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      Hi,

       

      The CTMLFX32.dll should belong to Sound Card driver software.

       

      To troubleshoot this issue, try renaming the file in Safe Mode:

       

      1. Keep pressing F8 upon restarting and select Safe Mode on the boot menu.

      2. Enter C:\Windows\System32 folder, find out the CTMLFX32.dll file, and rename it to CTMLFX32.old.

       

      Restart the computer.

       

      If the issue persists, perform the following steps:

       

      Reinstall driver

      ==============

      1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Search box and press Enter.

      2. Double click to expand "Sound, video and game controllers".

      3. Right click your sound card and click Uninstall.

      4. Check "Delete driver software for this device" check box, click OK.

      5. Restart the computer

       

      If it does not work, type APPWIZ.CPL in the Start Search Box and Press Enter. High light sound card driver software and click Uninstall.

       

      If it still does not work, please collect the CPL file and I will check it:

       

      Collect Control Panel information

      ==============

      1. Click Start Menu, type "cmd" in the Start Search box.

      2. Right-click the exe file and choose "run as administrator".

      3. Input the following commands in the DOS prompt window and press ENTER at the end of each line:

       

      CD C:\Windows\System32

      Dir *.CPL -> C:\CPL.TXT

       

      6. Go to C drive, find out the CPL.TXT file and upload it to http://skydrive.live.com/.

      Vivian Xing - MSFT
       
    • Monday, January 18, 2010 2:43 AM
       
       
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      I had the same issue so I went into device manager and uninstalled/removed Realtek driver software from the computer.  That fixed it immediately without going into safe mode.  Who uses realtek anyways!!!
       
    • Saturday, May 08, 2010 7:38 PM
       
       
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      I had this problem with my x-fi xtremegamer sb0730 with windows 7 32bit. The sound worked but every time I opened the control panel explorer would crash. So I tried Creative Sound Blaster X-Fi Series Daniel_K Support Pack 2.0 which still didnt solve the problem. I then uninstalled the realtek drivers and it work perfect :D
       
    • Monday, December 26, 2011 1:07 AM
       
       
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      I just installed the SB X-FI extreme gamer and windows did the automated driver updates/installs.  The sound worked but every time I opened the control panel explorer would stop working and reset.  removing realtek device and drivers solved the problem.. Thanks!