none
ActiveSync problem with SBS2003 and iPhones/iPads on several servers.

    Pregunta

  • Greetings Fellow SBSers,
     
    I've recently started to notice a problem on a few (several) of the SBS 2003
    servers that I support for various clients. At this point the problem
    appears limited to iPhone 4 and iPad 2 devices connecting to these servers
    via Activesync as that is the only place I've seen it so far. Other phones
    such as Windows 7 phones or Android phones do not seem to be affected or
    afflicted.
     
    The iPhones and iPads seem to set up and work properly initially using
    activesync for several weeks or even months without issue. Then, out of the
    blue without any warning or indication, the phone will essentially begin
    communication with the Exchange Activesync server just about non-stop. The
    phone user may complain about poor battery life but other than that is
    usually unaffected by this problem.
     
    This non-stop communication between the phone and server cause the log files
    (normally located in C:\windows\system32\logfiles\w3svc1) to grow enormously
    to up to 50 times larger than normal. On smaller servers this can quickly
    cause space problems on the C drive.
     
    The log files look something like this (I've changed the normal email
    address to user@domain.com and the actual Domain\user to DOMAIN\user).
     
    2012-01-10 08:02:19 W3SVC1 10.0.0.210 PROPFIND
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 409
    2012-01-10 08:02:19 W3SVC1 10.0.0.210 PROPFIND
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7
    - 80 DOMAIN\user 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 207 0 0
    591 626
    2012-01-10 08:02:19 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/ad40d7a48b52e344bcf0bdde6512fa19-180d
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
    1958 323
    2012-01-10 08:02:19 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/ad40d7a48b52e344bcf0bdde6512fa19-180d
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 422
    2012-01-10 08:02:19 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/ad40d7a48b52e344bcf0bdde6512fa19-180d
    - 80 DOMAIN\user 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
    20730 446
    2012-01-10 08:02:19 W3SVC1 10.0.0.210 SEARCH
    /exchange-oma/user@domain.com/ - 80 - 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 348
    2012-01-10 08:02:19 W3SVC1 10.0.0.210 SEARCH
    /exchange-oma/user@domain.com/ - 80 DOMAIN\user 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 207 0 0 1154 1932
    2012-01-10 08:02:19 W3SVC1 10.0.0.210 POST /Microsoft-Server-ActiveSync
    User=glusby&DeviceId=ApplC8RG4LXGDDP7&DeviceType=iPhone&Cmd=Sync&Log=V4TCaSSC:0A0C0D0FS:0A0C0D0SP:1C3I2556S44902R0S0L0H0P
    443 glusby 67.189.78.128 Apple-iPhone3C3/901.405 200 0 0 578 544
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 PROPFIND
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 409
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 PROPFIND
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7
    - 80 DOMAIN\user 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 207 0 0
    591 626
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
    1958 285
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 384
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7
    - 80 DOMAIN\user 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 302 0 0
    580 408
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/AutdState.xml
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
    1958 299
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/AutdState.xml
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 398
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/AutdState.xml
    - 80 DOMAIN\user 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
    1025 422
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/FolderSyncFile
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
    1958 300
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/FolderSyncFile
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 399
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/FolderSyncFile
    - 80 DOMAIN\user 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
    1748 423
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Tasks/ - 80 - 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254 1960 330
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Tasks/ - 80 - 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 429
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Tasks/ - 80 DOMAIN\user 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0 475 453
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Bberry+Contacts/ - 80 - 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254 1960 342
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Bberry+Contacts/ - 80 - 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 441
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Bberry+Contacts/ - 80 DOMAIN\user 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0 487 465
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Inbox/ - 80 - 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254 1960 340
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Inbox/ - 80 - 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 439
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Inbox/ - 80 DOMAIN\user 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0 485 463
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Contacts/ - 80 - 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254 1960 333
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Contacts/ - 80 - 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 432
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Contacts/ - 80 DOMAIN\user 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0 478 456
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Calendar/ - 80 - 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254 1960 333
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Calendar/ - 80 - 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 432
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SUBSCRIBE
    /exchange-oma/user@domain.com/Calendar/ - 80 DOMAIN\user 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0 478 456
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/ad40d7a48b52e344bcf0bdde6512fa19-1812
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
    1958 323
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/ad40d7a48b52e344bcf0bdde6512fa19-1812
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 422
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/ad40d7a48b52e344bcf0bdde6512fa19-1812
    - 80 DOMAIN\user 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
    894 446
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SEARCH
    /exchange-oma/user@domain.com/ - 80 - 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 356
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SEARCH
    /exchange-oma/user@domain.com/ - 80 DOMAIN\user 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 207 0 0 655 1129
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/3e50098244e4e3458d740f85e95fd33c-2d000b
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
    1958 325
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/3e50098244e4e3458d740f85e95fd33c-2d000b
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 424
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/3e50098244e4e3458d740f85e95fd33c-2d000b
    - 80 DOMAIN\user 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 200 0 0
    2158 448
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SEARCH
    /exchange-oma/user@domain.com/ - 80 - 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 401 1 0 2039 356
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 SEARCH
    /exchange-oma/user@domain.com/ - 80 DOMAIN\user 10.0.0.210
    Microsoft-Server-ActiveSync/6.5.7638.1 207 0 0 703 1179
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/ad40d7a48b52e344bcf0bdde6512fa19-6057
    - 80 - 10.0.0.210 Microsoft-Server-ActiveSync/6.5.7638.1 401 2 2148074254
    1958 323
    2012-01-10 08:02:24 W3SVC1 10.0.0.210 GET
    /exchange-oma/user@domain.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/iPhone/ApplC8RG4LXGDDP7/ad40d7a48b52e344bcf0bdde6512fa
     
     
    The logs seem to go on like this endlessly, and may approach 500 mb daily
    where they normally would be 20-30mb in size. I've verified that the
    iPhones/iPads are set up properly and are using push for the emails. In
    short, I've compared properly working phones and problem phones side by side
    and can see no difference between the two. Not all iPhones or iPads that
    are connecting to each server are affected. Just one or two affected
    devices are all it takes for the log files to explode in size.
     
    The fix has been rather simple. Just delete the Exchange account off of the
    phone and then re-add it back on to the phone . After that, the iPhone/iPad
    goes back to normal operation for the time being. I've not had a
    re-occurrence of the problem with a device that I've fixed in this manner,
    but I feel that it's only a matter of time, as my data subset at this point
    is rather small.
     
    So far I've seen this recently on 4 different SBS 2003 servers (all fully
    patched and SBS BPA reports clean) and about 10 different iPhones/iPads.
    Since I'm not seeing the problem with Android or Windows 7 phones I am
    leaning towards this being a problem with the Apple IOS infrastructure,
    specifically IOS 5.
     
    Is anyone else seeing this problem and if so what are you doing to control
    it? It's really a pain to have to monitor these server log files for
    indications of problem phones. It's not like we don't have enough to do
    already. I'm also interested in hearing about permanent fixes if anyone has
    one to offer.
     
    Thanks... :)
     
     
     
     
     
    miércoles, 11 de enero de 2012 4:18

Respuestas

  • Hi,

     

    From the problem description, I understand that your iPhone/iPad was unable to connect to the Exchange ActiveSync with SBS 2003 properly.

     

    Just like you mentioned, the affected mobile device clients are iPhone/iPad. Android phones or Windows Mobile 7 phones are not affected. So the issue could be related to the iPhone/iPad.

     

    In order to verify whether the settings on your server are correct or not, please do the following test via the Microsoft Remote Connectivity Analyzer to complete the test.

     

    Note: Please use Exchange ActiveSync tab and manually specify server settings to complete the tests. And you need to check all the options.

     

    I believe the test will come up with the successful result. And I noticed that you realized that the issue could be related to the Apple IOS infrastructure, especially IOS 5.

     

    After reviewing the IIS logging file you posted, it seems that the mobile device is trying to communication with exchange-oma virtual directory and get in the circle.

     

    Since the issue only occurred in the iPhone/iPad, I believe it could be related to the compatibility of the Exchange server 2003 and iPhone. Please make sure that you didn’t install any third party software or applications on the iPhone/iPad.

     

    The time is now to contact the apple manufacture to clarify the issue, you could do that via the links below:

     

    Title: iPhone Support

    URL: http://www.apple.com/support/iphone/enterprise/

     

    Title: iPad Support

    URL: http://www.apple.com/support/ipad/

     

    I hope the information provided above is helpful to you.

     

    Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

     

    Regards,

    James

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.

    James Xiong

    TechNet Community Support

    jueves, 12 de enero de 2012 8:53
  • Hi,

     

    Thanks for your reply and clarification. From your last reply, it seems that you did understand that the issue could be related to the iPhone/iPad. What you would like to know is whether other guys have seen the problem and the method to deal with the issue.

     

    I believe you would like to have a discussion to verify whether some other guys have the same experience as yours. I believe General Discussion Type will be much more suitable for you.

     

    You could change the Thread type from Question to General Discussion (at the top of the thread “Change Type”) so that other guys could grasp the key point to have a discussion here.

     

    I don’t 100% guarantee that all the guys here have the same symptom as yours. Due to the issue is related to the iPhone/iPad, perhaps you could post another inquiry in the apple community forum just like I mentioned in my previous reply will be better.

     

    Have a nice day! Thank you!

     

    Regards,

    James

    James Xiong

    TechNet Community Support

    martes, 17 de enero de 2012 8:24

Todas las respuestas

  • Hi,

     

    From the problem description, I understand that your iPhone/iPad was unable to connect to the Exchange ActiveSync with SBS 2003 properly.

     

    Just like you mentioned, the affected mobile device clients are iPhone/iPad. Android phones or Windows Mobile 7 phones are not affected. So the issue could be related to the iPhone/iPad.

     

    In order to verify whether the settings on your server are correct or not, please do the following test via the Microsoft Remote Connectivity Analyzer to complete the test.

     

    Note: Please use Exchange ActiveSync tab and manually specify server settings to complete the tests. And you need to check all the options.

     

    I believe the test will come up with the successful result. And I noticed that you realized that the issue could be related to the Apple IOS infrastructure, especially IOS 5.

     

    After reviewing the IIS logging file you posted, it seems that the mobile device is trying to communication with exchange-oma virtual directory and get in the circle.

     

    Since the issue only occurred in the iPhone/iPad, I believe it could be related to the compatibility of the Exchange server 2003 and iPhone. Please make sure that you didn’t install any third party software or applications on the iPhone/iPad.

     

    The time is now to contact the apple manufacture to clarify the issue, you could do that via the links below:

     

    Title: iPhone Support

    URL: http://www.apple.com/support/iphone/enterprise/

     

    Title: iPad Support

    URL: http://www.apple.com/support/ipad/

     

    I hope the information provided above is helpful to you.

     

    Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

     

    Regards,

    James

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.

    James Xiong

    TechNet Community Support

    jueves, 12 de enero de 2012 8:53
  • Unfortunately you totally misunderstood what I was saying. 
     
    I'm seeing a problem across several servers that seems to be limited to iPhones and iPads and was asking the group if others have seen the problem and if so what they are doing to manage or control the issue.
    "James Xiong" <=?utf-8?B?SmFtZXMgWGlvbmc=?=> wrote in message news:7fe48803-5d1d-4b71-9afd-cc742e76e2c1...

    Hi,

     

    From the problem description, I understand that your iPhone/iPad was unable to connect to the Exchange ActiveSync with SBS 2003 properly.

     

    Just like you mentioned, the affected mobile device clients are iPhone/iPad. Android phones or Windows Mobile 7 phones are not affected. So the issue could be related to the iPhone/iPad.

     

    In order to verify whether the settings on your server are correct or not, please do the following test via the Microsoft Remote Connectivity Analyzer to complete the test.

     

    Note: Please use Exchange ActiveSync tab and manually specify server settings to complete the tests. And you need to check all the options.

     

    I believe the test will come up with the successful result. And I noticed that you realized that the issue could be related to the Apple IOS infrastructure, especially IOS 5.

     

    After reviewing the IIS logging file you posted, it seems that the mobile device is trying to communication with exchange-oma virtual directory and get in the circle.

     

    Since the issue only occurred in the iPhone/iPad, I believe it could be related to the compatibility of the Exchange server 2003 and iPhone. Please make sure that you didn’t install any third party software or applications on the iPhone/iPad.

     

    The time is now to contact the apple manufacture to clarify the issue, you could do that via the links below:

     

    Title: iPhone Support

    URL: http://www.apple.com/support/iphone/enterprise/

     

    Title: iPad Support

    URL: http://www.apple.com/support/ipad/

     

    I hope the information provided above is helpful to you.

     

    Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

     

    Regards,

    James

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.

    James Xiong

    TechNet Community Support

    viernes, 13 de enero de 2012 14:03
  • Hi,

     

    Thanks for your reply and clarification. From your last reply, it seems that you did understand that the issue could be related to the iPhone/iPad. What you would like to know is whether other guys have seen the problem and the method to deal with the issue.

     

    I believe you would like to have a discussion to verify whether some other guys have the same experience as yours. I believe General Discussion Type will be much more suitable for you.

     

    You could change the Thread type from Question to General Discussion (at the top of the thread “Change Type”) so that other guys could grasp the key point to have a discussion here.

     

    I don’t 100% guarantee that all the guys here have the same symptom as yours. Due to the issue is related to the iPhone/iPad, perhaps you could post another inquiry in the apple community forum just like I mentioned in my previous reply will be better.

     

    Have a nice day! Thank you!

     

    Regards,

    James

    James Xiong

    TechNet Community Support

    martes, 17 de enero de 2012 8:24
  • Hi,

    Any Update?

    James


    James Xiong

    TechNet Community Support

    lunes, 23 de enero de 2012 10:44
  • We are having the same issue, most of the offenders are 901.405 - basically they are perpetually syncing doing with "normal" usrs do every 2 seconds as opposed to 5 - 30 minute intervals.  We have devices that do this for days, then stop mysteriously.  Not all do it, but many do.

    jueves, 16 de febrero de 2012 14:59
  • Having the issue here too, applied updates of the KBs 967046, 972077, no solution.

    Just 3 Smartphones: 2 Iphones and one Galaxy S, Android.

    SBS 2003 R2 SP2, no other issues with this system. No specific firewall, just the "Basic Firewall" enabled on the Routing and Remote Access.

    Please, anyone has a solution to this? This is a really important issue.

    lunes, 27 de febrero de 2012 20:38
  • Now I've discovered that if contacts sync is disabled on the phone the issue doesn't happen, but obviously this isn't the desired solution...

    Any ideas?

    lunes, 27 de febrero de 2012 22:33
  • Same here! any update for a solution?

    I disable the log but it is not solving the problem!

    TKS

    domingo, 29 de abril de 2012 23:35
  • Still happens on Exchange 2010 SP2! Because neither Google (Android), Samsung (Touchwiz), Apple (iOS) nor Microsoft (ActiveSync) feel responsible, this problems seem to last forever.
    domingo, 17 de junio de 2012 17:47
  • Still happens on Exchange 2010 SP2! Because neither Google (Android), Samsung (Touchwiz), Apple (iOS) nor Microsoft (ActiveSync) feel responsible, this problems seem to last forever.

    Unbelievable!

    Please, anyone with a solution to this post here!

    jueves, 28 de junio de 2012 20:55
  • I too am having the same issue. This is on a SBS 2003 SP2 Exchange Sp3. All of a sudden activesync stopped on 2 mobile devices, samsung and iphone. I have tried nearly everything mentioned in kb articles. However, we have noticed if the user leaves their computer on and outlook running the devices will sync. As soon as they close outlook, the activesync stops. Any help would be appreciated as this has now been going on for over 3 weeks.
    martes, 03 de julio de 2012 14:44
  • hi there

    I have the same problem with a customer's sbs 2003 R2 server, the C: drive is now filled up

    800MB per day, I viewed the logs, it seemed related to IPad.

    of course I can manually delete those logs, that's not that effecient

    any suggestions, workaround, and comments

    many thanks for the help

    Mike Shen

    viernes, 14 de septiembre de 2012 0:29
  • hiteshb2,

    It seems your issue is not related to the post and is actually entirely different. Please start a new thread with full details so that the experts here can get to you and won't overlook you as part of a larger thread.

    James,

    I'm afraid that you completely misread the situation and have incorrectly marked your own replies as an answer. This issue is still going on apparently, and because you mistakenly marked it as a closed thread the only people who are looking here are ones who need an answer. Please re-open the thread so that it can be looked at by people trying to help.

    Chuck,

    Is the issue still happening for you? The more users that have the issue the more likely it is we'll get a response out of someone. The easiest people to go to would be Microsoft, they'll be able to help us determine what exactly the iphone is doing that's causing it to constantly re-sync and from there we can go to Apple and find out why it's doing it.

    miércoles, 19 de septiembre de 2012 19:21
  • http://support.microsoft.com/kb/2563324

    How many contacts do you guys have?

    miércoles, 19 de septiembre de 2012 19:42
  • Here, even with no contacts.

    On an Android device, Samsung Galaxy S, issue stopped when I disabled contacts sync. This is undesired, of course.

    jueves, 20 de septiembre de 2012 13:15
  • I'm not seeing this widespread - is there anything possibly in that phone - as in it's contacts?

    Can you kick up the activesync logging/look at the logs on the server?  Given that I have contacts syncing here I know this works.  I would remove all contacts on the device and review the contacts that you are trying to sync.  Ensure there are no third party add ons in outlook that have added any funky data fields in the contact section.

    jueves, 20 de septiembre de 2012 16:13
  • Not a permanent fix but a good workaround:

    You could use forfiles.exe in a batch file using the following command structure...

    Forfiles.exe /P C:\WINDOWS\system32\LogFiles\W3SVC1 /M *.log /D -5 /C "Cmd.exe /C del @path"

    Set it on a weekly scheduled task to clear these files out... ie. older than 5 days like the command shows.


    NeoPaladine

    viernes, 28 de septiembre de 2012 17:00
  • Here some good tuning suggestions with ActiveSync server...

    http://support.apple.com/kb/ts1868


    jueves, 04 de octubre de 2012 13:54
  • I am experiencing this too, SBS2003 with 4 iphone 4's and 10 iPads, and I have log files of 3.5GB a day, sometimes more than 1 log file per day, it's getting ridiculous :-( If we dont get this sorted everyone will be going back to their Blackberry's on their old BES server I installed years ago.
    jueves, 13 de diciembre de 2012 15:28
  • Hi I have spent ages on this and thought i would share as I have a work around

    There is defintely a conflict incompatibilty between SBS 2003 exchange and the iphone/ ipad. It continuously syncs and chews up the battery. This will never be fixed

    My work around

    Install exchange email account as per normal.

    Once setup and Ok uncheck the inbox leaving contacts, calendars and reminders if thats what you want

    Go back to mail calendar contacts calendars setting

    Select add account

    Select other

    Select add mail acccount

    Type in name email password description

    Select IMAP

    Then fill in details for your incoming server ie mail.somewhere.com.au etc

    Outgoing i use my provider eg mail.provider.com no username or password

    Then way you go

    You use the exchange account for contacts etc but the imap client for the email only

    With this you should start to get a days worth out of your battery

    I have done this with iphone 4 iphone 5 and ipad 2

    Please note of course you need to have the imap protocol running on your server

    I didnt try it with a pop account but imap worked fine

    Also I l leave all the mail on the server and then delete off out of the account itself as required

    Good luck


    nickoff


    • Editado Nickoff lunes, 24 de diciembre de 2012 3:04
    lunes, 24 de diciembre de 2012 3:01
  • Have you tried editing/adjusting the sync time so that it's only once an hour not on demand?

    I had no issues with batteries if I edited so that the phones were not constantly syncing.

    lunes, 24 de diciembre de 2012 3:07
  • Sync time made no difference

    nickoff

    lunes, 24 de diciembre de 2012 3:13
  • And these were up to date devices?  As there's nothing unique in the difference between activesync in 2003 versus 2010.  The device is the one that controls the sync time, not the server.

    lunes, 24 de diciembre de 2012 3:24
  • Seems that someone here needs to say this:

    We are missing proper attention from Microsoft to this issue.

    Someone facing this problem could provide access to Microsoft staff to help development of a solution. Seems that an Exchange 2003 cumulative update would help :)


    lunes, 24 de diciembre de 2012 12:01
  • Haha i haven't laughed so hard in ages. Thanks for that. If you remember the only device experiencing the issue are those of Apple design - Microsoft has no need or desire to help them compete better with their own devices. If you recall Susan's post above http://support.microsoft.com/kb/2563324 it clearly states that Microsoft doesn't support third party sync applications. Microsoft has created the product and a way to use it, it is not their responsibility if some other company is unable to provide a knock-off way of using it properly. Now that isn't to say you're stuck - as these forums are for those situations where people will offer ideas and ways you help you move past the issue, but it does mean that MS is under no obligation nor do they have any desire to 'update' exchange to 'fix' an issue only being experienced by Apple phones.
    lunes, 24 de diciembre de 2012 13:34
  • To clarify: this thread does not say that the only device experiencing issues is from apple, but Android also.

    I have a Samsung Galaxy S and the only way to stop the issue was disabling Contacts sync on the phone.

    Issues doesn't seem to happen when phones are syncing with other Exchange versions, so the only culprit is Exchange 2003 on SBS 2003.

    Dear Microsoft Staff: SBS 2003 isn't abandonware!


    lunes, 24 de diciembre de 2012 13:44
  • Posting in a forum will not get the attention of Microsoft.  SBS 2003 is in extended support period.  Or rather to be exact Exchange 2003 will not get anything other than security updates. It's in extended support period.

    If you want any more action, you will have to open a support case. 

    No Microsoft staff that can take any action is reading this.  If you want any action, open a case and then don't hold your breath.

    I'm sorry to be brutal and not helpful, but it's the stated lifecycle policy of Exchange.  There will be no bug fixes in this time frame, only security patches.  So if you are seeing issues, don't count on a fix.

    lunes, 24 de diciembre de 2012 15:32
  • This isn't just an Apple or Android problem: I'm seeing massive amounts of similar log lines with Windows 8 on the client (WindowsMail)and SBS2003 on the server. Even though there's just one work PC and one home PC with Windows 8, the log is up to 1GB a day, where before it was 1MB.

    The lines are of the following format (redacted with xxxxx and <hex>):

    2013-01-30 23:59:59 SEARCH /exchange-oma/xxxxx@metacase.com/ - 80 META\xxxxx 10.0.0.3 HTTP/1.1 Microsoft-Server-ActiveSync/6.5.7638.1 - 207 1854 2670 0

    2013-01-30 23:59:59 SEARCH /exchange-oma/xxxxx@metacase.com/ - 80 - 10.0.0.3 HTTP/1.1 Microsoft-Server-ActiveSync/6.5.7638.1 - 401 2015 383 0

    2013-01-30 23:59:59 GET /exchange-oma/xxxxx@metacase.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/WindowsMail/<hex>/<hex> - 80 META\xxxxx 10.0.0.3 HTTP/1.1 Microsoft-Server-ActiveSync/6.5.7638.1 - 200 285117 502 15

    2013-01-30 23:59:59 PROPFIND /exchange-oma/xxxxx@metacase.com/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/WindowsMail/<hex> - 80 META\xxxxx 10.0.0.3 HTTP/1.1 Microsoft-Server-ActiveSync/6.5.7638.1 - 207 607 681 0

    2013-01-30 23:59:59 OPTIONS /Microsoft-Server-ActiveSync User=xxxxx&DeviceId=<hex>&DeviceType=WindowsMail&Log=VNATNASNC:0A0C0D0FS:0A0C0D0SP:0C0I0S0R0S0L0H 443 META\xxxxx 10.0.0.20 HTTP/1.1 WindowsMail/16.4.4206.0722 - 200 773 483 0

    2013-01-30 23:59:59 POST /Microsoft-Server-ActiveSync User=xxxxx&DeviceId=<hex>&DeviceType=WindowsMail&Cmd=Ping&Log=V4TNASNC:0A0C0D0FS:0A0C0D0SP:1C19I13302S662858R0S0L180H0P 443 META\xxxxx 10.0.0.20 HTTP/1.1 WindowsMail/16.4.4206.0722 - 200 512 829 109

    2013-01-30 23:59:59 UNSUBSCRIBE /exchange-oma/xxxxx@metacase.com/ - 80 META\xxxxx 10.0.0.3 HTTP/1.1 Microsoft-Server-ActiveSync/6.5.7638.1 - 207 586 358 0

    martes, 05 de febrero de 2013 23:54
  • With all due respect, Exchange 2003 is on extended support.  It will get security updates but no bug fixes.

    If they are deploying new stuff on the desktops/tablets, it's time to plan for upgrades for the server.

    martes, 05 de febrero de 2013 23:56
  • Susan, I've followed you for years, everything that you've worked on you've fixed when I've read your posts. As far as I'm concerned, case closed. They must upgrade. We have 2 clients that this is happening too within the past week. I can set up a new mailbox and sync once but not again. Any mailboxes previously set up will not sync any more. Rebuilt IIS using all 3 methods that Microsoft suggests but still same outcome.
    viernes, 08 de febrero de 2013 15:55
  • I don't agree.  

    This is the real world here, not some Microsoft induced (you must upgrade because we have a new product) fantasy land.  2003 still works and if it meets the needs of the business using it, why do they need to upgrade?  

    The economy is still crappy, and sometimes folks just can't afford to upgrade.  If it's not broken, don't fix it.

    iOS 6.1 from Apple has added more to this issue:

    http://www.zdnet.com/ios-6-1-banned-from-corporate-servers-due-to-exchange-snafu-7000011064/

    domingo, 10 de febrero de 2013 21:45
  • I must say that I agree with you, c_h_u_c_k_o. Exchange 2003 and even Windows Server 2003 are great products and the business model of throw away everything every 3 years it is not adequate, to say the least.

    domingo, 10 de febrero de 2013 23:48
  • I love how when it comes to toys, things like iPhones and iPads are a must have (despite Apple's outrageous costs) and they have to be the latest and greatest, but when dealing with a piece of equipment that they rely heavily on to maintain their customer/vendor relationships and is the backbone for over 50% of most peoples businesses, suddenly having the latest and greatest is too expensive.

    Priorities screwed up much?

    You have to remember that Microsoft, along with every other company is a business and they need to make money not give it away for free. Having developers waste time on 10 year old software is the stupidest idea I ever heard, if you have the money for new technology then upgrade EVERYTHING, if you don't have the money then don't upgrade at all until you do, and THEN do everything all at once.

    Come back when you're using a phone from 10 years ago and THAT doesn't work. It's not worth it for Microsoft to pay developers to continue to update antiquated software especially when doing so will cost time or money from developing new software and fixing bugs with the latest versions.

    Common decency (and a desire to not get banned) prevents me from telling you exactly how I feel about these people, but nobody made the car manufacturers go back to their older cars and upgrade all the tape decks to CD Players when CDs came out because it doesn't make any sense.

    That was fun.

    GreenLight


    sábado, 16 de febrero de 2013 1:42