iPhone, Exchange, & Outlook 2007
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miércoles, 30 de julio de 2008 13:59
The IT Mgr at my office set up all of us iPhoners so we could check our work email outside the office. It's pretty powerful, and works very well away from work, and I've benefitted from it immensely - it allows me to keep up with emails from home without the hassle of a session at the computer (I spend etoo much time on the computer as it is!).
When I get to work in the morning, I open Outlook 2007 and all my new messages come flooding in. Any that I've deleted from my iPhone are gone, those that I've moved from my Inbox to a subfolder are where I put them, and Read emails show as Read ... but replied-to emails do not show as having been replied-to.
When you reply to a message in Outlook (or any mail clent, of course), there's a change in the icon next to the email, indicating that a reply has been sent. Here's a screenshot of what I'm talking about:
http://s120.photobucket.com/albums/o184/synthlord/?action=view¤t=iphone-outlook.jpg
The top email was replied-to from my iPhone, yet Outlook doesn't reflect this. The email below it was replied-to from Outlook, and you can clearly see the little arrow indicating that fact.-----------------------
So my question is: How do I get Outlook to show that I've replied to an email from my iPhone? Is it an Exchange setting? Is it something in Outlook? Or is it something I just have to live with?
Thanks in advance for any insight.
Todas las respuestas
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jueves, 07 de agosto de 2008 19:13
That is really interesting.
1st thing I would check is to see if the replies are syncing to your Outlook Sent Items folder.
next if they are not- I would check to see if there is an option to sync your sent items or copy a reply to the sent items folder- from your Iphone.
Havent had the luxury of playing with the new Iphone yet- so please reply with what you find.
Omar
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jueves, 07 de agosto de 2008 20:27
Omar!!!!! Howdy!
Anyway, back to our regularly scheduled iPhone topic. I am not sure if the iPhone will mark the message as being "replied" to. This may or may not be a sympton of the iPhone's ActiveSync client. However, this week Apple released an updated version of iPhone 2.0, so I recommend you get that as I think it fixes some ActiveSync issues with the iPhone. I think they are calling it v2.1, but I'm not sure.
The iPhone is a very cool little device. One of my develpers has one of the new ones and it is good fun. But, I use my phone for talking rather than playing with iBeer and iLight Saber, so it is a bit too much of an expenditure for me.
I'll give Apple their props, though, they know how to build a user interface.
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jueves, 04 de septiembre de 2008 6:23
Did you get this email reply problem resolved? It is not just a change in the icon to a sent icon, it is also the issue of keeping the complete email thread in tact for future reference.
Thanks!
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jueves, 04 de septiembre de 2008 13:49
No, the problem is not solved unfortunately.
It's not a huge deal - I was really hoping there was some setting we missed, but it appears that's not an option.
Thanks for the help above, though. I appreciate the responses.
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jueves, 04 de septiembre de 2008 18:26
I think this problem is really an iPhone issue. It is NOT the Exchange server that marks a message as "replied to" or "forwarded", but the client. I am pretty sure this is something that the iPhone mail client has to handle. There are a number of squawks that people have reported with respect to the iPhone mail client. I'm hoping that Apple is going to address this in a future update.
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domingo, 07 de septiembre de 2008 20:28Hi guys.. Unfortunately I'm having this issue as well with my iPhone. I've installed the updated software (ver. 2.02) but this didn't solve the problem. It's unfortunate because it does mess up email threads and will cause confusion when referencing emails in the future through a search. This is a pretty serious oversight in my opinion. My guess is (as mentioned above) this is an issue with Apple's implementation of Activesync and will only be fixed by another software update from them. I previously had a WinMo 5 device (Treo 700wx) running off this exchange server and this issue was not there. I guess all we can do is email them to let them know there is a interest in having this resolved as well as post in threads like this one.
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domingo, 28 de septiembre de 2008 7:41Lol replied to a guys post in Macuser magazine who was going on about the iPhone because he said a minority of businesses use Microsoft Exchange in the UK. Feel free to give him some stats etc at cdstroud@mac.com ----- Original Message ----- From: cdstroud@mac.com Sent: Sat Sep 27 10:18:30 2008 Subject: Re: Pitty the fool! Hello Tim You are wrong. Over 95% (about 4million) businesses are small businesses employing 50 or less people and producing just over half of total business turnover. There are several thousand large and very large businesses but as a proportion of people employed it is still much less than half. How many Exchange servers are implemented in the UK? Colin Stroud
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jueves, 30 de julio de 2009 23:29Why has this problem remain unanswered for nearly a year - what the ____?
I just bought an iPhone and used it all day today. Now that I am reviewing my emails this evening using Outlook 2007 (on Exchange 2003, current Service Pack, part of MS Small Business Server) I find that none of the emails I replied to with the iPhone today show the arrow icon indicating that it has been Replied To. This is a bad oversight on the part of someone, although I have no interest in speculating who that may be.
I am interested in an answer. If this problem has not been solved then I will go to the ATT store tomorrow and return this iPhone. I love the interface (although my fat fingers can probably NEVER get efficient with the iPhone keyboard) but I can't return to my PC Outlook client to find no evidence of which emails I have responded to and which I have not. I process roughly 80 to 100 emails per day (legitimate business emails, not spam) and I need to see at a glance what still needs a reply and what is already handled. I am unwilling to change my workflow to make up for this oversight, such as creating folders to contain messages I have responded to and those that I have not.
I have used Treo 700W and Motorola Q in the past prior to "upgrade" to iPhone and neither of these previous devices had this problem.
BC6 -
domingo, 09 de agosto de 2009 15:39Unfortunately, it's not possible - at the moment, anyway. The iPhone only tracks the forwarded/replied status of mails, which were replied/forwarded on the iPhone when using Exchange - it has no concept of whether another client connected to your mailbox has.It does seem crazy - hopefully it'll be addressed soon. This has been a problem since iPhone 2.0 though, and it wasn't fixed in 3.0... so... I'm not sure. Heh.
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martes, 03 de noviembre de 2009 18:26Not fixed on the 3GS, either. It is frusrating. Not only does it not show the "Reply" icon, but also the indicator in the OL message body that the message has been replied to.
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miércoles, 06 de enero de 2010 11:43Just incurring as to see if any solutions have been found yet for the iPhone + Exchange problem of no 'Reply To' Icons appearing?
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domingo, 17 de enero de 2010 8:41 Hello,
Its not inscope for exchange. You need to report this issue to Iphone support. Since its replied status is not showing on the iphone. I request to reconfigure it properly and synch the phone and check still the issue persists please check for an solution from iphone support.
Have a good year, Sachin Shetty| MCP|MCTS|MCITP| Please mark it as Answered and Vote as helpful. If you feel your question was truly answered, Thank you in advance.- Propuesto como respuesta Charley S Chandran lunes, 01 de febrero de 2010 22:55
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domingo, 17 de enero de 2010 8:48Hello,
Please make sure when reconfiguring are you followed all the required steps.- If this is the first e-mail account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.
- Tap Microsoft Exchange.
- Tap in the E-mail box and enter your full e-mail address (for example, tony@contoso.com).
- Tap in the Username box and enter your full e-mail address again.
- Tap in the Password box and enter your password.
- Optionally, tap in the Description box and enter a short description for the account.
- Tap Next on the upper right corner of the screen.
- Tap in the Server box and enter m.outlook.com. If you are running software version 3.0, see below for instructions on how to find your server name.
- Tap Next.
- Choose the type of information you want to synchronize. By default, Mail, Calendar, and Contacts are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF.
- Tap Save.
- If you're prompted to create a new passcode, tap Continue and enter a numeric passcode. You'll need to enter the passcode twice.
<!--src=[../local/Caution.gif]--> If you tap Close, you'll need to configure your passcode in the iPhone Settings application before you can view your information on your iPhone.
What else do I need to know?
- If you are prompted to create a passcode and don't create one, you won't be able to send and receive e-mail.
- The Apple iPhone running software version 3.0 requires you to use an alternate server name. To find that server name, sign in to your account at the following address: https://example.outlook.com/owa/. After you sign in successfully, the address you entered will resolve to an address that contains the server name you need to use. For example, if the address resolves to https://example.outlook.com/owa, enter pod51005.outlook.com for your server name
Have a good year, Sachin Shetty| MCP|MCTS|MCITP| Please mark it as Answered and Vote as helpful. If you feel your question was truly answered, Thank you in advance. -
viernes, 28 de enero de 2011 20:00
Another year has passed and this is still a problem. My iphone works fine with OWA and eveything syncs (contacts, calendar, mail).
But, and I dont undestand why not - the reply markers on messaes do not sync between owa and the iphone.
THIS IS A BASIC FUNCTION THAT ALL PHONES SHOULD SUPPORT. THEY NEED TO SORT THIS OUT!
The ONLY SOLUTION (that i'm aware of) would be if OWA supported IMAP. When i had the same problem with google apps i was able to set up imap access on outlook and iphone and it syncs the REPLY MARKS. So when i'm im on the road i can see at a gance who i still need to reply to.
You would have though MS Exchange sevices would be more advanced that IMAP protocols.
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viernes, 28 de enero de 2011 20:28I just read that the new office365 will support IMAP. I hope IMAP will sync with OWA (including reply markers) other wise our company will stick with google apps.
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jueves, 24 de marzo de 2011 20:56
The feature you are referring to "Reply State" looks to only be available with Exchange 2010 ActiveSync and Apple iOS 4.0 and above. The only devices that seem to support it prior are Windows Mobile and Blackberry.
Exchange ActiveSync 14.0 - Exchange Server 2010
Features: Reply stateiPhone in Business: Exchange ActiveSync
Other Exchange ActiveSync services
Sync Reply and Forward flags with Exchange Server 2010http://www.apple.com/iphone/business/integration
http://images.apple.com/iphone/business/docs/iPhone_EAS.pdf
It does not answer the question of who needs to fix it as only Apple and Microsoft can say if Exchange 2007, ActiveSync v12, or iOS 3~4 are capable of supporting that feature.
Hope that helps,
Scott
- Propuesto como respuesta Tarun Verma miércoles, 20 de abril de 2011 13:39
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martes, 12 de abril de 2011 10:17
hi guys,
we try this, other devices like nokie, samsung, htc, etc...
works fine, we have this issue with IPhoners ONLY!!!!
so this is not a problem from exchange but an iphone problem.
lipaz@yazamco.co.il, נא לשנן כתובת זו למקרים קשים :) -
lunes, 18 de abril de 2011 21:16
Sachin,
You wouldn't happen to know what the server name for ms outlook 2007 would be would you? I'm trying to sync a iphone 3g with 4.2.1. OS, orginal domain is from go daddy.
Thanks in advance
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miércoles, 20 de abril de 2011 5:49
Hi Sachin
server name = A recored or the External IP of you server
lipaz@yazamco.co.il, נא לשנן כתובת זו למקרים קשים :) -
lunes, 01 de agosto de 2011 10:36
Its more then 2 years iam using Iphone , but noticed it today .
But when you reply you can see the icon change in iphone .
Hope Aple fixes this issues soon .
Windows Server System Administrator -
miércoles, 17 de agosto de 2011 11:07
To be honest, I've only just noticed it too. Been using an iphone for awhile now.
Just been told by my MD that the ipad also does it. We are running Exchange 2007. reading about, it looks like Exchange supports it with iphone on Exchange 2010. Big shame really as most members in the office have iphones/ipads and not blackberrys
Its been years since Apple and Microsoft have been aware of the issue so don't hold your breath for a fix anytime soon :)
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viernes, 01 de junio de 2012 23:58This is frustrating me currently with Google Apps for Business. Ludicrous, almost want to use IMAP instead.
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domingo, 17 de febrero de 2013 6:55I'm having this problem with the new hotmail ( outlook.com ) and my apple iphone When I reply using outlook. Com on pc it doesn't show on iphone? Anyone help? Thanks!
Nathan http://www.RascalsCastles.co.uk- Editado RascalsCastles.co.uk domingo, 17 de febrero de 2013 6:56
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domingo, 17 de febrero de 2013 7:04Ps iphone 4 ios 6.1
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