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Lync logs to wrong Conversation History folder

Pregunta Lync logs to wrong Conversation History folder

  • lunes, 27 de febrero de 2012 5:06
     
     
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    In the following situation Lync is logging to the Conversation History folder in the wrong mailbox.

    Single Outlook profile with

    • an Exchange on-premises mailbox
    • an Office 365 mailbox
    • user is enabled for Lync on-premises
    • neither primary SMTP address (Exchange on-premises or Office 365) match the user's Lync on-premises SIP address
    • one of the secondary (proxy) email addresses of the Exchange on-premises mailbox matches the SIP address

    Conversation history of Lync on-premises conversations is stored in the Conversation History folder of the Office 365 mailbox, however, Lync should store it in the Exchange on-premises mailbox, as one of the proxy email addresses matches the SIP address. I could understand that Lync picked a mailbox at random if there was no match at all, but in this case it should be obvious that the correct conversation history folder is located in the Exchange on-premises mailbox.

    All Lync updates available via WSUS have been approved and installed.

    Is there a way to tell Lync which mailbox to use, or make it match the proxy email address and SIP address properly?

    Thanks

    Olli

     

Todas las respuestas

  • martes, 28 de febrero de 2012 9:42
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    Hi,Olli,

    How did you set the email account in the outlook profile?

    Would you please try to set the on-premise account as the first one in the outlook profile and check again?

    (If you can backup the conversation history then delete the folder in Office 365 mailbox before taking this action it will be more better.)

    Also please make sure your Lync client and Outlook are upgraded to the latest version.

    B/R

    Sharon

    Sharon Shen

    TechNet Community Support

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  • martes, 28 de febrero de 2012 11:13
     
     
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    Hi Sharon

    I'm not sure what you mean by "How did you set the email account in the outlook profile?" The on-premises account is the first one in the list and also marked as the default account. Lync and Outlook are up to date.

    I also noticed that the list of email addresses of my on-premises account contains an additional address with a 'sip:' prefix which matches my Lync sign-in address, so Lync should be able to tell easily which account to use by comparing its own sign-in address to the list of email addresses of each Outlook account and searching for a matching 'sip:' entry.

    I do not want to delete the Conversation History folder of my Office 365 mailbox because I use other computers where the Office 365 mailbox is the primary or only one, and when using Lync on these computers I want the conversations to be logged to the Conversation History folder of my Office 365 mailbox.

    How can I make Lync recognise and use the correct Conversation History folder depending on the SIP address? Is this behaviour configurable, maybe with a registry entry?

    Regards

    Olli

     
  • viernes, 21 de septiembre de 2012 13:22
     
     
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    For us conversations were saved in another user's mailbox. Check Windows credential manager and look for the address of your exchange server (the address lync uses to access EWS - check EWS address by going to the lync icon next to the clock, hold ctrl + right-click -> configuration information). If you see another credential set for this address, lync will access EWS with these other credentials and put the conversation history in that mailbox.