GroupChat Admin Tools : Cannot sign in because of a problem with the chat room service. If the problem persistes, please contact your system administator
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miércoles, 22 de febrero de 2012 8:40
I deploy group chat on existing environment Lync server2010
I have 2 server for install groupchat it all server have join to domain.
(1.) Name Server : LMS-LyncGroup1.FQDN.com , deploy service : Channel Service , lookup , web service it three service is start
(2.) Name Server : LMS-Lyncgroup2.FQDN.com , delploy service : Compliance service is start
On two server for service (1) , (2) : I runing service on account administrator .
On two server it load barlance windows on name : GC-pool.FQDN.com
On step deploy I have follow on this link in technet docx.
http://www.microsoft.com/download/en/details.aspx?id=9735
Now , I have problem for login group chat admin tools on account administrator it show error Cannot sign in because of a problem with the chat room service. If the problem persistes, please contact your system administator.
But I use account administrator login group chat client it can login to console .
How to solve this case or suggest for fix this solution ?Best Regards,
Todas las respuestas
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miércoles, 22 de febrero de 2012 11:09
HI,
have u proper configured SQL Database, and is the SQL server installed colocated or seperate. if the SQL is properly configured then my suggest is reinstall the Group chat server,because Group chat server behaves very eratic.
Regards
Zahoor
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miércoles, 22 de febrero de 2012 16:03I create database group chat on SQL Cluster (clusterlync) and configure group chat. This SQL cluster provide exsiting database FE Lync server .
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miércoles, 22 de febrero de 2012 16:19Are the Group Chat services starting and do they remain running when you attempt to acces Group Chat Server? Generally Group Chat fails due to certificates. Previous experience tells me that unless you use a new web template with the private key exportable to install Group Chat, then you'll have an issue.
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jueves, 23 de febrero de 2012 6:40
This my Topology
and Service on Group Chat Server
more... next reply
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jueves, 23 de febrero de 2012 6:43
continue
this my Certificate
issue to LMS-LyncGroup1.domain.com
and Enchanced Key Usage have Server and Client Authentication
my Certificate was created by Duplicate from Web Template
more... next reply
- Editado P-Ch jueves, 23 de febrero de 2012 6:53
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jueves, 23 de febrero de 2012 6:45
Look for Configure Server Settings
Host : my-pool.domain.com
SIP URI sip:administrator@mydomain.com
more...next reply
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jueves, 23 de febrero de 2012 6:50
Certificate is the same in IIS7
when i connect with Group Chat Admin Tool to my-pool
TCP 5061 is ESTABLISHED but i recieve error message....
Cannot sign in because Group Chat cannot connect to the chat room server.
- Editado P-Ch jueves, 23 de febrero de 2012 6:50
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jueves, 23 de febrero de 2012 6:51
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jueves, 23 de febrero de 2012 9:34
I think your problem is the accounts you're using for the services. Follow this guide: http://www.gelijsteen.com/groupchat/installation-lync-2010-group-chat-server/
In particular use the Accounts specified "OCSChat and OCSChannel", When I've had failures in the past these accounts have been to blame as they have to be specific.
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jueves, 23 de febrero de 2012 10:53
Unsupport database collation
from...
I change collection to CP1_CI_AS, it's work
and some step
Fill communication Server the hostname of the Lync Server.
hostname of Lync Server is not work
I change hostname to Enterprise Edition Front End Pools name, it's work
I follow step from your link
http://www.gelijsteen.com/groupchat/installation-lync-2010-group-chat-server/
Logon with Group Chat Admin Tool
SA_GCadmin and Administrator (local admin)
I still recieve same error message.
- Editado P-Ch jueves, 23 de febrero de 2012 10:53
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jueves, 23 de febrero de 2012 10:56Did you use OCSChat and OCSChannel?
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jueves, 23 de febrero de 2012 11:22Yes sir
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jueves, 23 de febrero de 2012 11:31Are there any events logged in Event Viewer relating to Group Chat? If so can you post them please.
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viernes, 24 de febrero de 2012 4:17
ok
When i logon with Group Chat Admin Tool and i check box this option
on the Lync Frontend Server doesn't have error log
but on GroupChat Server display event log on System Category
Log Name: System
Source: Schannel
Event ID: 36875
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: LMS-LyncGroup1.domain.com
Description:
The remote server has requested SSL client authentication, but no suitable client certificate could be found. An anonymous connection will be attempted. This SSL connection request may succeed or fail, depending on the server's policy settings.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
<EventID>36875</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2012-02-24T03:57:22.363755200Z" />
<EventRecordID>7345</EventRecordID>
<Correlation />
<Execution ProcessID="464" ThreadID="512" />
<Channel>System</Channel>
<Computer>LMS-LyncGroup1.domain.com</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
</EventData>
</Event>and i try logon with Group Chat Admin Tool, i cannot logon, i recieve error message
Cannot sign becasue of a problem with the chat room service. If the problem persists, please contact your system administrator.
more... next reply
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viernes, 24 de febrero de 2012 4:34
continue..
i uncheck box this option
when i logon with Group Chat Admin tool
on the GroupChat Server doesn't have error log
but on the Lync Frontend Server display event log
Log Name: System
Source: Schannel
Event ID: 36888
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: LyncFe1.domain.com
Description:
The following fatal alert was generated: 10. The internal error state is 1203.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
<EventID>36888</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2012-02-24T03:01:16.672872300Z" />
<EventRecordID>9169</EventRecordID>
<Correlation />
<Execution ProcessID="464" ThreadID="2700" />
<Channel>System</Channel>
<Computer>LyncFe1.domain.com</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="AlertDesc">10</Data>
<Data Name="ErrorState">1203</Data>
</EventData>
</Event>and i try logon with Group Chat Admin Tool, i cannot logon, i recieve different error message
Cannot sign in because Group Chat cannot connect to the Microsoft Lync Server
- Editado P-Ch viernes, 24 de febrero de 2012 5:36 edit error message
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viernes, 24 de febrero de 2012 6:12Moderador
Hi,
The following article gives some solution about this issue. hope it can help you:
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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viernes, 24 de febrero de 2012 7:32
Hi,
The following article gives some solution about this issue. hope it can help you:
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
I was ever do this follow link
it's not workbecause your follow link version is 2007 but my version is 2010
thanks.
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viernes, 24 de febrero de 2012 9:51Have you installed Group Chat on the same server as your Front End?
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viernes, 24 de febrero de 2012 10:03
Hi Tony
I not installed group chat on same FrontEnd. I Separate server .
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viernes, 24 de febrero de 2012 11:39The error you're getting looks certificate based. Especially as it says it can't communicate with the Front End Server.
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viernes, 04 de enero de 2013 12:27
The error you're getting looks certificate based. Especially as it says it can't communicate with the Front End Server.
Did you get to the bottom of this as I have the exact same issue?
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