miércoles, 13 de junio de 2012 2:52
Hi, I have the keyspan usb remote controller model urm-17a for over a year now (it is an usb infrared receiver that receives signal from a small remote control). I honestly do not know what its intended use is, but i customized it to be used with some scripts to make the Windows XP computer more user-friendly. I just got a new laptop that runs windows 7 64bit, and when I try to install the software to use the keyspan remote control on it, the software runs fine but apparently the driver for the usb receiver is not installed properly.The windows 7 laptop cannot recognize it when plugged in, and I think this may have to do with the 32bit vs. 64bit compatibility issue.
The keyspan model I got was discontinued recently by the manufacturer, and thus, the latest software version that comes with it is only compatible up to windows vista (32 bit only, I assume). the software itself can be found here (under the Help&Resources tab):
I am not sure if there is a way to fix it, or do I need to find another remote control. It is a shame because the hardware itself works perfectly. I apologize if what I post is vague- please let me know if further information is needed. I sincerely appreciate your response!
Todas las respuestas
jueves, 14 de junio de 2012 9:57Moderador
Hi, According to the website you post at forum, found that this device is not be supported by Windows 7.
In this case, if you want use this device by Windows 7, using XP-mode to try.
- Marcado como respuesta Juke ChouMicrosoft Contingent Staff, Moderator domingo, 08 de julio de 2012 9:27