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Recurring DRM bug in Windows Media Player

Unanswered Recurring DRM bug in Windows Media Player

  • sábado, 21 de abril de 2012 7:48
     
     
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    When I boot up my computer and insert a commercial DVD, Windows Media Player tells me

    "Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card."

    There is only a workaround to this error, I have to run IE as admin and visit this site:

    http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp

    And perform a "Security Component Upgrade". I then reboot and the error has gone, Windows Media Player plays the disc normally.

    However, the next time I try to play a DVD, (usually a few days later), the error will have come back, and I will have to go through the DRM upgrade procedure again before I can play the DVD. I've had to do this "upgrade" dozens and dozens of times, basically every single time I've wanted to play a DVD over the past year.

    I'm using Windows 7 Home Premium, the latest version of Windows Media Player 12, and I have an Nvidia GTX 560 graphics card with the latest graphics drivers (currently Geforce 301.24). I have a Samsung SH-S223C 22x SATA DVD RW Writer Burner. However the problem has persisted through several different graphics driver versions and even over two different DVD drives.

    I have enabled automatic updates for Windows Media Player but it has not helped.

    My question is why does the error keep coming back again and again? Why doesn't the "Security Component Upgrade" last longer than a few days, or the next reboot? Does anyone know more about what the Security Component Upgrade process does, and why it would only be temporary?

    Thanks.

     

Todas las respuestas

  • lunes, 23 de abril de 2012 4:16
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    Hi,

    First, I suggest you clear DRM cache, then try to upgrade Security Component Upgrade again.

    Also, you may try the following possible solutions.

    1. Disable Windows Media Player in Programs and featrues, then re-enable it.

    2. Try to uninstall all the codecs, then install k-lite for a test.

    3. Follow the steps in the KB to reset DRM

    http://support.microsoft.com/kb/976590

    Juke Chou

    TechNet Community Support


     
  • sábado, 11 de agosto de 2012 10:16
     
     
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    Thank you, disabling and re-enabling Windows Media Player in Programs and Features seems to have eliminated this issue.
     
  • domingo, 19 de agosto de 2012 8:23
     
     
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    I spoke too soon, the problem has come back.

    I downloaded the file from the link you give in step 3 and it played fine. I don't have a preinstalled version of Windows 7 anyway.

    I'm not sure how to uninstall codecs. If Windows 7 is supposed to play DVDs, why can't it play them reliably? I think Microsoft should get their top man on this.

     
  • martes, 21 de agosto de 2012 18:21
     
     
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    Did you also try resetting the DRM system and upgrading once more, as suggested in the same link?

    Tim De Baets
    http://www.bm-productions.tk

     
  • miércoles, 05 de septiembre de 2012 21:39
     
     
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    Did you also try resetting the DRM system and upgrading once more, as suggested in the same link?

    Tim De Baets
    http://www.bm-productions.tk


    I didn't do that, as it says "The ResetDRM tool should only be used if all Windows Media DRM and Zune DRM content playback is nonfunctional." However, like I said, my computer played the test file, which "requires Windows DRM and Zune DRM to be fully functional in order to play."

    So the fact that my computer played the test file means that Windows DRM is fully functional, and it says I should use ResetDRM only if playback is nonfunctional. So I wasn't sure if it was a good idea to use it.
     
  • jueves, 06 de septiembre de 2012 19:01
     
     
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    Resetting the DRM system is definitely worth a try - it's the recommended first step on DRM issues and it's possible that your issue doesn't affect the test file. If resetting the DRM system doesn't help then we can continue troubleshooting with further steps.

    Tim De Baets
    http://www.bm-productions.tk


    • Editado Tim De Baets jueves, 06 de septiembre de 2012 19:01
    •