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Blue Screen Error on Windows 7 Hellp NEW PC

Respondida Blue Screen Error on Windows 7 Hellp NEW PC

  • viernes, 08 de octubre de 2010 12:46
     
     
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    I just got a new PC and I am geting the Blue screen. I am not sure what the reasons for it. The computer is 2 day old. The windows 7 Home 64. It keep shutting down. with no reasons. Usually when doing simple task like browsing the internet.

     

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    1a
      BCP1:    0000000000005002
      BCP2:    FFFFF780C0000000
      BCP3:    00000000000013DA
      BCP4:    10000A27FFFFFFFE
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    768_1

     

Todas las respuestas

  • viernes, 08 de octubre de 2010 13:29
     
     
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    Hi.
    There are so many similar cases, so I will provide you just some links:

    a) general blue screen troubleshooting: http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7
    b) how to debug blue screen problems: http://blogs.techrepublic.com.com/window-on-windows/?p=1922

    If you provide some lastest files from %systemroot%\memorydump folder (or %systemroot%\memory.dmp file) (e.g. using SkyDrive), we can help you with steb B) :)

    Good luck

     
  • viernes, 08 de octubre de 2010 13:30
     
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    Bug Check 0x1A: MEMORY_MANAGEMENT

    This indicates that a severe memory management error occurred.


    BCP1:    0000000000005002 = unknown cause. So check your RAM, please with memtest and please copy the dmp files from the folder C:\Windows\Minidump first to your desktop, zip all dmp into 1 zip file and upload the zip file to your Skydrive [1] and post a link here, so that I can look at the dumps with the debugger and to to see the cause of the crash.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
     
  • lunes, 11 de octubre de 2010 9:27
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    Since the computer is new, you can contact the hardware manufacturer / vendor directly to check the issue.

     

    In the meantime, please understand that to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Also, you can refer to the suggestions below to perform some troubleshooting to see if the culprit can be found.

     

    You can perform Last Known Good Configuration if the issue first occurred recently.

     

    Please unplug all unnecessary devices and then perform the steps below:

     

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    Besides, you can analyze the small memory dump files yourself. For more information about how to do this, please refer to this knowledge base (KB) article: How to read the small memory dump files that Windows creates for debugging.

     

     

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
     
  • martes, 19 de octubre de 2010 16:22
     
     
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    Hi

    i have had the exact same problem. i completely formatted my harddrive in an attempt to fix it and it has continued to happen so i was wondering if you could help me please i have uploaded the minidump files to https://www.yousendit.com/download/ZGJlWmdzQ1BVVGxFQlE9PQ

     

    Thanks

     
  • martes, 19 de octubre de 2010 21:36
     
     
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    j_anderton, the blue screen error is being caused by the athrx.sys, which is the driver for the wireless adapter.

    Try updating the wireless adapter driver.

     
  • sábado, 23 de octubre de 2010 15:00
     
     
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    Thanks for your help! i have updated the wireless network adapter i dont know whether or not it has worked yet because obviously i will havbe to wait to see if it does it again but i cant understand why would a faulty network adapter cause the PC to freeze and reboot?

    Thanks again for your help!!!

     
  • domingo, 24 de octubre de 2010 1:28
     
     
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    You're welcome.
     
  • miércoles, 27 de octubre de 2010 21:29
     
     
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    Hello there..

    I have an identical problem. I have got a windows 7 computer as well and its about 6 months old. I really dont know much about computers so can the technical expressions be limited..

    What happens in my case is that when I attempt to play videos offline that use flash(youtube), windows media player, SOpcast or even Veetle player, the computer crashes within anytime between the beginninng of the video and the ending. the screen goes blank and there is still sound from the video but its distorted almost like a slowmotion playback of the sound..and after a couple of minutes, the computer reboots itself and the same bluescreen error that ajoha2003 pops up on the screen after computer has rebooted.The computer works fine when not attempting to play videos online.

    I tried to update my network adapter driver but the version installed is the latest. Ive attempted removing the windows updates that was installed and installing them allover again, uninstalled and reinstall the latest flash player.

    I would have posted the Minidump files as you instructed above, but I have no idea what "skydrive"is and how to post or send u my minidump files..

    HELP plz...??

     

     

     
  • miércoles, 27 de octubre de 2010 22:10
     
     
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    read here how to use the SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
     
  • martes, 20 de marzo de 2012 15:43
     
     
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    Hey! Im having issues with this aswell. The computer also reboots 1 or 2 times before starting up.

    here is the dmp files. https://skydrive.live.com/redir.aspx?cid=f78c7ad1cfe9295f&resid=F78C7AD1CFE9295F!150&parid=F78C7AD1CFE9295F!147&authkey=!ACRat7T-y2KztE4

     
  • miércoles, 21 de marzo de 2012 13:10
     
     
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    Hi Glennl89,

    The cause of the issues is not obvious and may be hardware related.

    For clarity and for better help I would suggest you start a new topic.

    Include a link to the dmp files.

     
  • jueves, 29 de marzo de 2012 19:19
     
     
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    0x1A MEMORY_MANAGEMENT, I would first evaluate the state of the RAM with memtest86+ and then enable driver verifier if the memory seems ok:

    http://mikemstech.blogspot.com/2011/12/troubleshooting-0x1a-memorymanagement.html

    http://mikemstech.blogspot.com/2011/12/enable-driver-verifier-to-help-identify.html