Microsoft Online Backup Service - Backup policy could not be modified

jueves, 03 de mayo de 2012 12:45

Hi,

It could be a temporary glitch with the service that prevented you from creating the backup policy. Can you please try again? If the operation fails on retry, please paste the relevant error traces from the CBEngineCurr.errlog here. The location of the error log: <Product Install Dir>\Microsoft Online Backup Service Agent\Temp\CBEngineCurr.errlog?

Thanks, Hitesh “This posting is provided "AS IS" with no warranties, and confers no rights.”

viernes, 04 de mayo de 2012 7:42

0

Yes, I have tried again but nothing to do. The same error occurred.

Thi is CBEngineCurr.errlog :

4 07:33:45.556 71 engine.cpp(114) [0000000071FEE390]  NORMAL New engine wrapper registered. Current engine wrappers count - 1
0DA0 0DEC 05/04 07:33:45.557 18 fsutils.cpp(3922)   WARNING Failed: Hr: = [0x80070002] : GetFileAttributes failed for \\?\Volume{230ad07b-69c7-11e1-b9df-806e6f6e6963}\System Volume Information\Dedup
0DA0 0DEC 05/04 07:33:45.557 18 fsutils.cpp(503)   WARNING Failed: Hr: = [0x80070002] : Failed to get attributes for \\?\Volume{230ad07b-69c7-11e1-b9df-806e6f6e6963}\System Volume Information\Dedup
0DA0 0DEC 05/04 07:33:45.557 18 fsutils.cpp(3922)   WARNING Failed: Hr: = [0x80070002] : GetFileAttributes failed for \\?\Volume{230ad07c-69c7-11e1-b9df-806e6f6e6963}\System Volume Information\Dedup
0DA0 0DEC 05/04 07:33:45.558 18 fsutils.cpp(503)   WARNING Failed: Hr: = [0x80070002] : Failed to get attributes for \\?\Volume{230ad07c-69c7-11e1-b9df-806e6f6e6963}\System Volume Information\Dedup
0DA0 0DEC 05/04 07:33:45.558 18 fsutils.cpp(3922)   WARNING Failed: Hr: = [0x80070002] : GetFileAttributes failed for \\?\Volume{230ad07d-69c7-11e1-b9df-806e6f6e6963}\System Volume Information\Dedup
0DA0 0DEC 05/04 07:33:45.558 18 fsutils.cpp(503)   WARNING Failed: Hr: = [0x80070002] : Failed to get attributes for \\?\Volume{230ad07d-69c7-11e1-b9df-806e6f6e6963}\System Volume Information\Dedup
0DA0 0EB0 05/04 07:33:51.464 09 ExceptionPolicy.cs(88)   NORMAL Adding Exception "System.AccessViolationException" to Fatal Exception List
0DA0 0EB0 05/04 07:33:51.464 09 ExceptionPolicy.cs(88)   NORMAL Adding Exception "System.ExecutionEngineException" to Fatal Exception List
0DA0 0EB0 05/04 07:33:51.464 09 ExceptionPolicy.cs(88)   NORMAL Adding Exception "System.InsufficientMemoryException" to Fatal Exception List
0DA0 0EB0 05/04 07:33:51.464 09 ExceptionPolicy.cs(88)   NORMAL Adding Exception "System.InvalidOperationException" to Fatal Exception List
0DA0 0EB0 05/04 07:33:51.465 09 ExceptionPolicy.cs(88)   NORMAL Adding Exception "System.InvalidProgramException" to Fatal Exception List
0DA0 0EB0 05/04 07:33:51.465 09 ExceptionPolicy.cs(88)   NORMAL Adding Exception "System.MemberAccessException" to Fatal Exception List
0DA0 0EB0 05/04 07:33:51.465 09 ExceptionPolicy.cs(88)   NORMAL Adding Exception "System.OutOfMemoryException" to Fatal Exception List
0DA0 0EB0 05/04 07:33:51.465 09 ExceptionPolicy.cs(88)   NORMAL Adding Exception "System.StackOverflowException" to Fatal Exception List
0DA0 0EB0 05/04 07:33:51.465 09 ExceptionPolicy.cs(88)   NORMAL Adding Exception "System.TypeInitializationException" to Fatal Exception List
0DA0 0EB0 05/04 07:33:51.465 09 ExceptionPolicy.cs(88)   NORMAL Adding Exception "System.TypeLoadException" to Fatal Exception List
0DA0 0EB0 05/04 07:33:51.465 09 ExceptionPolicy.cs(88)   NORMAL Adding Exception "System.Threading.ThreadStartException" to Fatal Exception List
0DA0 0EB0 05/04 07:33:51.465 09 ExceptionPolicy.cs(88)   NORMAL Adding Exception "System.Threading.ThreadStateException" to Fatal Exception List
0DA0 0DEC 05/04 07:33:51.502 75 OMUtils.cs(32)   NORMAL GetFQDNForServer = WIN-BLUP52O2R5U
0DA0 0DEC 05/04 07:33:51.547 75 OMUtils.cs(32)   NORMAL GetFQDNForServer = WIN-BLUP52O2R5U
0DA0 0DEC 05/04 07:33:51.553 71 engine.cpp(114) [0000000071FEE390]  NORMAL New engine wrapper registered. Current engine wrappers count - 2
0DA0 0DEC 05/04 07:33:51.554 71 cloudbackupproviderimpl.cpp(117) [0000000071F39A10]  NORMAL New CBP wrapper registered. Current CBP wrappers count - 1
0DA0 0DEC 05/04 07:33:51.985 71 ThrottlingSetter.cs(133)   NORMAL Setting throttling to [262144 bps]
0DA0 0DEC 05/04 07:33:52.601 18 iteratorutils.cpp(637)   NORMAL CaseSensitivity NOT enabled on the machine
0DA0 0DEC 05/04 07:33:52.601 71 CBEngine.cs(176)   NORMAL SetCBPolicy is called for policy:a5683541-fe4f-4b07-873c-ea1d11c20bb9
0DA0 0DEC 05/04 07:33:52.663 75 OMUtils.cs(32)   NORMAL GetFQDNForServer = WIN-BLUP52O2R5U
0DA0 0DEC 05/04 07:33:52.663 71 cloudbackupproviderimpl.cpp(117) [0000000071F39A10]  NORMAL New CBP wrapper registered. Current CBP wrappers count - 2
0DA0 0DEC 05/04 07:33:52.669 78 bpfileutils.cpp(44)   NORMAL Validating volume \\?\Volume{230ad07c-69c7-11e1-b9df-806e6f6e6963}\
0DA0 0DEC 05/04 07:33:52.725 75 OMUtils.cs(32)   NORMAL GetFQDNForServer = WIN-BLUP52O2R5U
0DA0 0DEC 05/04 07:33:52.725 71 cloudbackupproviderimpl.cpp(117) [0000000071F39A10]  NORMAL New CBP wrapper registered. Current CBP wrappers count - 3
0DA0 0DEC 05/04 07:33:52.726 78 bpfileutils.cpp(44)   NORMAL Validating volume \\?\Volume{230ad07c-69c7-11e1-b9df-806e6f6e6963}\
0DA0 0DEC 05/04 07:33:52.726 75 OMUtils.cs(32)   NORMAL GetFQDNForServer = WIN-BLUP52O2R5U
0DA0 0DEC 05/04 07:33:52.726 71 cloudbackupproviderimpl.cpp(117) [0000000071F39A10]  NORMAL New CBP wrapper registered. Current CBP wrappers count - 4
0DA0 0DEC 05/04 07:33:52.726 78 bpfileutils.cpp(44)   NORMAL Validating volume \\?\Volume{230ad07c-69c7-11e1-b9df-806e6f6e6963}\
0DA0 0DEC 05/04 07:33:52.727 75 OMUtils.cs(32)   NORMAL GetFQDNForServer = WIN-BLUP52O2R5U
0DA0 0DEC 05/04 07:33:52.727 71 cloudbackupproviderimpl.cpp(117) [0000000071F39A10]  NORMAL New CBP wrapper registered. Current CBP wrappers count - 5
0DA0 0DEC 05/04 07:33:52.727 78 bpfileutils.cpp(44)   NORMAL Validating volume \\?\Volume{230ad07c-69c7-11e1-b9df-806e6f6e6963}\
0DA0 0DEC 05/04 07:33:52.727 75 OMUtils.cs(32)   NORMAL GetFQDNForServer = WIN-BLUP52O2R5U
0DA0 0DEC 05/04 07:33:52.728 71 cloudbackupproviderimpl.cpp(117) [0000000071F39A10]  NORMAL New CBP wrapper registered. Current CBP wrappers count - 6
0DA0 0DEC 05/04 07:33:52.728 78 bpfileutils.cpp(44)   NORMAL Validating volume \\?\Volume{230ad07c-69c7-11e1-b9df-806e6f6e6963}\
0DA0 0DEC 05/04 07:33:52.728 75 OMUtils.cs(32)   NORMAL GetFQDNForServer = WIN-BLUP52O2R5U
0DA0 0DEC 05/04 07:33:52.728 71 cloudbackupproviderimpl.cpp(117) [0000000071F39A10]  NORMAL New CBP wrapper registered. Current CBP wrappers count - 7
0DA0 0DEC 05/04 07:33:52.729 78 bpfileutils.cpp(44)   NORMAL Validating volume \\?\Volume{230ad07c-69c7-11e1-b9df-806e6f6e6963}\
0DA0 0DEC 05/04 07:33:52.899 79 WcfClient.cs(865)   NORMAL Executing web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.ROCatalog.Interface.IROCatalogExternalChannel}{Description = UpdatePolicyInfo}{TargetEndpoint = https://pod1-prot2.nus.onlinebackup.microsoft.com/ROCatalogExternalService.svc}
0DA0 0DEC 05/04 07:33:52.944 69 CBEngineWcfClientHelper.cs(293)   NORMAL Setting RequestId header for outgoing request | Params: {RequestId = ce942640-57aa-4fc2-8089-f7e2b1e24035}{WorkitemId = 08d6db7c-8fd2-4fa9-85ab-3ef39691d07d}
0DA0 0DEC 05/04 07:33:54.172 79 WcfClient.cs(886)   NORMAL Finished web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.ROCatalog.Interface.IROCatalogExternalChannel}{Description = UpdatePolicyInfo}{TargetEndpoint = https://pod1-prot2.nus.onlinebackup.microsoft.com/ROCatalogExternalService.svc}
0DA0 0DEC 05/04 07:33:54.257 69 CBEngineHelper.cs(245)   WARNING FMBlock: FM exception caught | Params: {OperationCode = GenericOMCall}{OperationStartTime = 04/05/2012 07.33.51}{FMExceptionDetail = FMException: [ErrorCode:GenericOMPlaceHolderError, DetailedCode:0, Source:None, Message:]
0DA0 0DEC 05/04 07:33:54.257 69 CBEngineHelper.cs(245)   WARNING }
0DA0 0DEC 05/04 07:33:54.321 71 CBEngineHelper.cs(254)   WARNING Caught CloudFMException with error detailsFMException: [ErrorCode:GenericOMPlaceHolderError, DetailedCode:0, Source:None, Message:]
0DA0 0DEC 05/04 07:33:54.321 71 CBEngineHelper.cs(254)   WARNING Stack trace:   at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBTaskScheduler.RegisterTask(CBSchedule schedule)
0DA0 0DEC 05/04 07:33:54.321 71 CBEngineHelper.cs(254)   WARNING    at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBPolicy.SavePolicy()
0DA0 0DEC 05/04 07:33:54.321 71 CBEngineHelper.cs(254)   WARNING    at Microsoft.Internal.CloudBackup.Engine.CBEngine.<>c__D

---

Thanks.

viernes, 04 de mayo de 2012 8:34

0

The error seems to be in registering the backup task with Task Scheduler on your windows: "WARNING Stack trace: at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBTaskScheduler.RegisterTask(CBSchedule schedule)"

Can you look up event viewer for any relevant warning/error events? Is the Task Scheduler service running? Are you able to successfully manually add a new task?

Can you email the engine errorlog file to obspgsupport@microsoft.com?

Thanks, Hitesh “This posting is provided "AS IS" with no warranties, and confers no rights.”

viernes, 04 de mayo de 2012 11:28

0

The Task Scheduler Service is Running.
If I add manually a new task (cmd command for example) , all is executed correctly.
There are not error/warning in the eventvwr connected with this thread.

Sometimes in the eventvwr appear the following error message:
"A fatal alert was generated and sent to the remote endpoint.
This may result in termination of the connection.
The TLS protocol defined fatal error code is 70. The Windows SChannel error state is 105."

Also if I try to stop the "Task Scheduler Service" with the administrator account, I get an "Access Denied" (system Error 5) error.

I sent the error log to obsbeta@microsoft.com, because i have some problem to send email to obspgsupport@microsoft.com.

Thanks

lunes, 07 de mayo de 2012 14:18

0

The reason for failure is in registering the backup schedule with the task scheduler. We need task scheduler logs to debug this further. Please share the task scheduler logs, the location of which can be found from registry path: "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SchedulingAgent", key 'LogPath'.

From the engine errorlogs it is pretty evident that failure was due to error in registering the backup tasks with task scheduler. :

Stack trace:   at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBTaskScheduler.CreateOnlineBackupScheduledTask(TimeSpan[] times, Int16 daysOfWeekBitMask)
0DA0 0DEC 05/04 07:33:54.321 71 CBEngineHelper.cs(254)   WARNING    at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBTaskScheduler.RegisterTask(CBSchedule schedule)
0DA0 0DEC 05/04 07:33:54.321 71 CBEngineHelper.cs(254)   WARNING --->System.Runtime.InteropServices.COMException (0x80041318): (12,44):StartBoundary:2012-05-04T08.00.00
0DA0 0DEC 05/04 07:33:54.321 71 CBEngineHelper.cs(254)   WARNING    at Interop.TaskScheduler.ITaskFolder.RegisterTaskDefinition(String Path, ITaskDefinition pDefinition, Int32 flags, Object UserId, Object password, _TASK_LOGON_TYPE LogonType, Object sddl)
0DA0 0DEC 05/04 07:33:54.321 71 CBEngineHelper.cs(254)   WARNING    at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBTaskScheduler.CreateOnlineBackupScheduledTask(TimeSpan[] times, Int16 daysOfWeekBitMask)

Thanks, Hitesh “This posting is provided "AS IS" with no warranties, and confers no rights.”

martes, 08 de mayo de 2012 4:52

0

As you can see from the picture , I have not a "LogPath" configured on server. How Can I enable it ?

Let me know. Thanks.

jueves, 10 de mayo de 2012 6:56

0

Create a string key "LogPath" under the registry path: "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SchedulingAgent" and specify a path.

Thanks, Hitesh “This posting is provided "AS IS" with no warranties, and confers no rights.”

viernes, 11 de mayo de 2012 9:52

0

Hi Pasquale,

We have seen a similar bug in one of our later builds. You are running into an issue where the Task Scheduler is not able to understand the task XML we are passing to it. The Task XML basically contains the details about the policy you just created - when to schedule automatic backups etc. The task XML contains an invalid character. My hunch is that this could be because of a different language OS. Can you please provide some details of your Windows version [Computer -> Right Click -> Properties -> Windows Edition]? Particularly, are you using it in English or some other language?

Thanks,
Vikesh

Editado Vikesh KhannaMicrosoft Employee viernes, 11 de mayo de 2012 9:58

viernes, 11 de mayo de 2012 14:28

0

These are all the information about my server. Language used is ITALIAN.

Let me know.

Thanks.

------

Host Name:                 WIN-BLUP52O2R5U
OS Name:                   Microsoft Windows Server 8 Beta Datacenter
OS Version:                6.2.8250 N/A Build 8250
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Server
OS Build Type:             Multiprocessor Free
Registered Owner:          Windows User
Registered Organization:
Product ID:                00133-30010-00805-AA105
Original Install Date:     09/03/2012, 10.10.50
System Boot Time:          11/05/2012, 08.03.47
System Manufacturer:       Olidata S.p.A.
System Model:              System Product Name
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: AMD64 Family 15 Model 107 Stepping 2 AuthenticAMD ~2900 Mhz
BIOS Version:              American Megatrends Inc. 0009   , 04/03/2008
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             it;Italian (Italy)
Input Locale:              it;Italian (Italy)
Time Zone:                 (UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna
Total Physical Memory:     4.095 MB
Available Physical Memory: 3.022 MB
Virtual Memory: Max Size: 4.799 MB
Virtual Memory: Available: 3.565 MB
Virtual Memory: In Use:    1.234 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\WIN-BLUP52O2R5U
Hotfix(s):                 17 Hotfix(s) Installed.
                           [01]: KB2653956
                           [02]: KB2658846
                           [03]: KB2676562
                           [04]: KB2680354
                           [05]: KB2680358
                           [06]: KB2680376
                           [07]: KB2683430
                           [08]: KB2683474
                           [09]: KB2683482
                           [10]: KB2685194
                           [11]: KB2687198
                           [12]: KB2689861
                           [13]: KB2690653
                           [14]: KB2691252
                           [15]: KB2693205
                           [16]: KB2693665
                           [17]: KB2695413
Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                           Virtualization Enabled In Firmware: Yes
                           Second Level Address Translation: No
                           Data Execution Prevention Available: Yes

lunes, 14 de mayo de 2012 20:38

0

Thanks for the info Pasquale. This is happening solely because of the Italian language. It's a known issue and has been fixed in our later builds. Online Backup Beta service is supported for US customers and in English language only. Using the product on an English version of the OS will resolve your issue for now. Apologies for the inconvenience.

Editado Vikesh KhannaMicrosoft Employee lunes, 14 de mayo de 2012 20:40

martes, 22 de mayo de 2012 6:43

0

Ok.

Thank you , for your support. The case is closed.

Microsoft Online Backup Service - Backup policy could not be modified

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