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Outlook 2007/2010 client getting disconnected from exchange servers 2007 sp5

    Question

  • Help we have multiple outlook 2010 sp1 and outlook 2007 sp2 clients who experience the outlook application locking up and the screen turning white. Upon further investigation I ran the outlook /rpcdiag command and noticed the mailbox server in a disconnecting status. I try to click reconnect and nothing happens. The other servers reconnect except from the exchange server. From what it appears the exchange server appears to be acting normal. How would one go about troubleshooting this and determining what the root cause is. Other applications on the pc are acting normal and not freezing. I have also placed the Outlook client in cached mode and the problem for many seems to go away and for others with shared mailboxes it sporadically comes back and locks up less frequently

    Tuesday, June 12, 2012 2:28 AM

Answers

  • Hi,

    Please clarify if the issue would occur with outlook in cache mode which does not have shared mailbox configured.

    Please try to use test e-mailautoconfiguration and then post the log information here.

    Please verify the Connection status to see if we have disconnect status there.


    Xiu Zhang

    TechNet Community Support

    Wednesday, June 13, 2012 8:18 AM

All replies

  • What happens with OWA - Did u try accessing mails when the Outlook Shows disconnected

    Thanks


    Syed MM - Messaging SME - IBM || MCTS: Microsoft Exchange Server 2007/2010 || MCSE || MCSA ||

    Tuesday, June 12, 2012 5:17 AM
  • OWA works fine. It is fast.
    Tuesday, June 12, 2012 9:01 AM
  • Hi,

    Please clarify if the issue would occur with outlook in cache mode which does not have shared mailbox configured.

    Please try to use test e-mailautoconfiguration and then post the log information here.

    Please verify the Connection status to see if we have disconnect status there.


    Xiu Zhang

    TechNet Community Support

    Wednesday, June 13, 2012 8:18 AM