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New Email Addresses

    Question

  • Hi

    In Outlook when I type a new email address into the 'TO' line, the address, although I know is correct is not accepted and  an error message appears:  "The connection to Microsft Exchange is unavailable. Outlook must be on line or connected to complete this action"

    When I send a test email to myself or someone in my address book I dont have any problems.

    Any help is much appreciated.

    Thank you

    Wednesday, February 06, 2013 4:30 PM

All replies

  • Try selecting it from the GAL or OAB. What about when you type in the address and do 'check name'?

    Can you send to that address from an external mail account? or OWA?

    Wednesday, February 06, 2013 4:50 PM
  • Thanks for the reply.

    I did 'check name'and got the same error message.

    What is GAL, OAB, OWA?

    One recipent was via a trusted web site, I clicked on the email address link that was on the web page but again got the same error message.

    Wednesday, February 06, 2013 5:53 PM
  • The GAL - Global Address List
    OAB - Offline Address Book
    OWA - Outlook Web Access

    Do other users have the same issue?

    Which version of Outlook do you use? Google how to download address book depending on which version you have... please let me know what happens.

    Thursday, February 07, 2013 4:54 PM