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550 5.7.1 This message does not comply with required standards

    Question

  •  

    One of my users received this error message when using MS Word's mail merge function for email messages.

    <mydomain.com #5.7.1 smtp;550 5.7.1 mA7MhP7f029968 This message does not comply with required standards.>

    It bounced on all the recipients and when I tried to send the message directly through Outlook it gave the same error. He has sent to these recipients before and has used mail merge successfully before.

    Is it something with the content of the message?  If so, where do I change the settings to allow it to be sent?

    The recipients were on different domains.

    Thanks,

    Tomm

    Thursday, November 13, 2008 5:39 PM

All replies

  •  

    We are getting the same thing frequently. Messages are sent from Outlook, through our exchange server, to another exchange server.

     

    Numerous others have posted the same issue, but no resolution is offered. It must be a message generated by microsoft software somewhere, but there is nothing about it on Technet.

     

    I hope this isn't Microsoft intentionally deprication Exchange 2003 to force companies to upgrade.

    Friday, November 14, 2008 7:37 PM
  • Hi Tomm,


    Please let me know:

     

    1.      Whether the issue can always be reproduced?

    2.      If you configure Outlook 2003 to use Word to edit message, whether the issue still persists when sending email by using Outlook? (Tools->Options->Mail Format->Use Microsoft Office Word 2003 to edit e-mail address)

     

    Note: For Outlook 2007, it only uses Word as email editor.

     

    3.      If you are able to reproduce the issue by using Step 2, please let me know whether the issue can be reproduced if you send a Plain text email to the same recipient.

     

    In addition, would you please help me gather the related SMTP log for further research?

     

    Mike

     

    Monday, November 17, 2008 8:46 AM
  • I have also been getting this same error but I am not using an exchange server.

    I am able to reproduce it.

     

    I have discovered it happens if the body of my email has a partial net address in it ie  tac.net and edepot.com give me the error, there does not need to be anything else in the email.  homedepot.com does not give an error.

     

    I use Office 2007 Pro, Outlook  in XP Pro or Server 2003 Terminal Services, same error.

     

    I can send from webmail or my phone via the same account and there is no error. 

    Note: my phone is sending to this account outside my VPN while Outlook 2007 is sending from within the VPN.

    I can send to other users inside my VPN without the error, users from outside the VPN can send to me without any errors.  However, I can not send to recipients outside my VPN using any mail client.  I have tried Outlook 2007 and a program called popcorn.

    I can receive this in the body of an email from another Outlook 2007 user without any errors, it is only when I send.

    I have tried from within our office to send to multiple recipients, from multiple machines, same error.

     

    Frank

     

    Wednesday, December 03, 2008 8:05 PM
  • We have also begun to experience problems with this. In my case, a user had this happen twice this morning when replying to emails to contacts at two separate companies.

     

    The following recipient(s) could not be reached:

          recipient@destination.com on 12/04/2008 08:00 AM

                You do not have permission to send to this recipient.  For assistance, contact your system administrator.

                <BRMH07.ourdomain.com #5.7.1 smtp;550 5.7.1 mB4E0OGs011867 This message does not comply with required standards.>

     

    Message Tracking says:

     

     SMTP: Started Outbound Transfer of Message

     SMTP: Non-Delivered Report (NDR) Genereated

     

    All indications are that it is our Exchange server generating the error, and it appears that it has to be related to a recent update, as it has become a recurring problem instantaneously.

     

    We have never had Exchange set up to perform any checks or blocks on outgoing messages, except that I do block Out of Office messages from going to external contacts.

    Thursday, December 04, 2008 4:58 PM
  • OK, I'm going to post some additional information here, in the hope that someone, (Mike Shen?) can provide some useful feed back. BTW, we're using Exchange 2003.

     

    I have determined that the user in question cannot send any emails outside our organization, she gets the same error every time. I now have a second user reporting the same problem.

     

    I removed 3 Windows updates which were installed this morning from the workstation, KB's 954459, 955069, and 957097. I upgraded the workstation from Outlook 2002 to Outlook 2003, the newest version we're licensed for. She still can't send emails.

     

    However, the same user, set up on a different computer, can successfully send emails outside our system. That other computer has not installed Windows updates since 11-19-08.

    Thursday, December 04, 2008 7:53 PM
  • I'm hoping that some Microsofties will be looking at this, because my users are slowly dropping by the wayside as their computers load the latest Windows updates. We're using WSUS to push updates, and I've gone and unapproved the suspect updates, but I think they've been pushed to a lot of our workstations already.

     

    I went to diagnose this on the second user to report it, he says "I was sending email fine, then the box popped up that said the computer was updated and I should restart it. I did, and when I went back into email, this is what happened".

     

    I found and removed every update that says it was installed today, which does not correct the problem. Most of them looked like they were XML Core Services related updates.

     

    Further checking indicates that some of our workstations may have installed the updates without developing this problem. I can't identify any significant differences between those which work and those which don't.

     

    Since I don't know of any good way to actually report a bug to Microsoft, I hope someone's looking here...

    Thursday, December 04, 2008 9:45 PM
  • It's nice to see that Microsoft is all over this, now that I'm up to 5 compters with the problem.
    Monday, December 08, 2008 4:48 PM
  • OK, Microsofties, this is really starting to tick me off. Why is my Exchange server even looking at outbound email? It shouldn't, it should just send whatever it's told to send. For the other poor souls who will look at this, my original problem was corrected by modifying my user's email signatures, some of them had our website address included in their signature (www.ourdomain.com), and removing that unblocked their emails. Now, I have another user for whom this has cropped up, and apparently her email is being rejected for something in the body of the email. Real simply, I need someone to tell me how to tell the stupid server to stop looking at outgoing email.
    Mark Consigny
    Thursday, February 19, 2009 4:41 PM
  • I use Outlook, and our network does NOT use Exchange Server.  But Outlook is now generating fake messages that appear to come from the "system administrator."  The messages say:

    "This message does not comply with required standards"

    This seems to happen when I have a long domain name in the message body, especially if that domain name has lots of punctuation in the prefix.  It appears like Outlook is doing DNS lookups on text strings in the body of outgoing messages!  Outlook just has no damn business trying to validate the contents of the message body against anything on the net.

    For example, when I tried to report a phishing attempt to PayPal, I pasted the header from the offending message into a new mail.  This outgoing mail was rejected by Outlook because there was something in the message body which it did not like.  So now Microsoft is actually preventing me from reporting criminal activity.  And now I see they knew about this bug at least since November of last year!!

    That's just the latest in a perpetual deluge of maddening issues with Outlook and Windows.  I'm about ready to dump Microsoft completely now.

    Friday, February 27, 2009 10:06 PM
  • OK, Microsoft still sucks, every time I try to post to a forum, it makes me enter profile information, even though I've already done it, and it won't let me use what I've used before. Nice system, Microsofties.

    Anyway, this is Mark C. posting an update. I think I traced this problem out of our system and it's not our Exchange server doing it. Even though it seemed to start at the same time some Windows updates loaded. It now appears that the bounce is occurring at the mail relay server at our ISP. I've contacted them about it and will try to post here what I learn, probably under yet another display name.
    Saturday, February 28, 2009 3:28 PM
  • I have been having similar issues for almost a year now. As much as I get frustrated with MS, I think this could be the ISP blocking the messages. Look at this thread in Experts Exchange (scroll to near the bottom to see the solution)
    http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_23736657.html
    Monday, March 23, 2009 11:41 PM
  • It is/was the ISP causing the problem. Confirmed and corrected after a great deal of work with our ISP. Apparently it was just a coincidence that the problem appeared right after Windows updates were loaded. My apologies to Microsoft, they have enough troubles without getting blamed for the problems they don't cause. 
    Mark Consigny
    Tuesday, March 24, 2009 12:38 PM
  • Mark C:
    Thanks for following through on this.  Were you able to ascertain from your work with ISP exactly what the nature of the issue was at their end?  Anticipating denial, I'm wondering how a conversation with them might be started and what the salient questions to ask them might be.  Basically, anything that helps them get where they need to be quickly without all the gnashing of teeth and posturing.  Thanks for any insight you can offer up. 

    -GGD-
    Monday, April 06, 2009 5:38 PM
  • I didn't get much for specifics. They said "a problem with the configuration of the spam filters". I had to persist through maybe half a dozen phone calls and emails to get it completely resolved. I wish I had time to pursue why they were doing ANY spam filtering on messages sent from my server to other servers not operated by them, but unfortunately I have higher priority issues to deal with.
    Mark Consigny
    Monday, April 06, 2009 6:24 PM
  • Folks, I use Eudora and I'm receiving the same error, I don't think it's a Microsoft Outlook problem.

    If I send a message with a single word subject field (test) and a single word body (Hello!) to a triple word domain (userfirst.userlast@name1.name2.net) then I get the error. If I lengthen the subject field or the body field then the mail goes through.
    ___________________________________________________
    Thursday, May 28, 2009 3:48 PM
  • Systems:  Windows XP Pro /w SP3 and patches from the last quarterly maintenance cycle (from feb of 2008).  Policy prohibits updates unless done by the admin in an organized fashion.  Server is Win 2003 Server SBE (Although currently Exchange is NOT config'd) Everything is direct to our outside mail hosting to each local machine logged onto the domain via Outlook 2007.

    Problem:   550 5.7.1 n5BK8GfH000588 This message does not comply with required standards

    Penetration:  started out Wednesday June 10 with 1 user now I have 6 users (out of 30) reporting it - I suspect that its global and that the physical 'content' of the email as reported above is the key.  Perhaps all of my users haven't hit the exact phrase or content to trigger this error.  I shall contact my provider and hopefully point them in the directions above!

    We opened a ticket with our provider (Telus) and they indicated that nothing could be done as there was NO EMail Header information!
    The reply is from "System Administrator" as both alias and email address.  As far as I can tell each email is processed correctly via outlook then passed to the smtp server directly via a non standard port and SMTP authentication to boot. (corporate port they tell me) The reply is immediate and to be honest I'm unsure of WHO is generating it without any Header information!

    Wouldn't it be simple to report back to them that an update or something went in on THEIR end.  I'd love to be able to report where specifically it is happening... I'm sure they will say its my problem...   Currently it IS my problem!!!

    ANY specifics would be greatly appreciated!
    Tuesday, June 16, 2009 4:16 AM
  • Sent a message with Outlook 2007 12.0.6504.5000 SP2, get this immediate reply:

    _____________________________________________
    From: System Administrator
    Sent: Monday, August 17, 2009 5:08 PM
    To: John Foster
    Cc: 'User XXX (xyz.net)'
    Subject: Undeliverable: Whatever

     

    Your message did not reach some or all of the intended recipients.

          Subject:    RE: Whatever

          Sent: 8/17/2009 5:08 PM

    The following recipient(s) cannot be reached:

          'User XXX (xyz.net)' on 8/17/2009 5:08 PM

                550 5.7.1 n7HL8mUL028248 This message does not comply with required standards.

    _____________________________________________

    Now all I do is edit the message to remove the domain spec in the CC: guy's email address

    Cc: 'User XXX'

    And it sends.
    Who is it that is determining someone's email address is not in compliance with required standards, and whose standards are these anyway?



    Monday, August 17, 2009 9:21 PM
  • I have been having the same issue for several years and finally think I may have found the cause - not a solution, but at least a cause.  If I try to send a message with a lot of hyperlinks in it (we are a travel agency and often send links to various sites for client information) it will not be sent.  I just took all the hyperlinks out of a message that would not send and it was delivered.  More later if I find out anything else.
    • Proposed as answer by Duiji Friday, February 19, 2010 6:51 PM
    Tuesday, August 25, 2009 2:30 PM
  • This may not be specific to everyone here but in response to Mark Consigny on March 24 2009 there is an issue with the ISP. I have fought with my provider Fairpoint and they just blamed it on Exchange, Microsoft and my configuration. I ended my problem when I tested it through my ISP's (Fairpoints) webmail and it failed. I made a test email with a link that was causing the bounce, once it bounced I knew it was on them and so didn't they. I told them that nothing about webmail had to do with Outlook, Exchange, Microsoft or me. I said it is all on you (Fairpoint) now. Testing it through webmail is the quickest although not guaranteed way to getting your ISP to look into it.

    • Proposed as answer by TMEYER Thursday, September 30, 2010 3:54 PM
    Friday, February 19, 2010 6:58 PM
  • I should not have proposed as an answer on Duiji's submittal.  This problem has only started recently with me and could be after updates applied.  The only solution I found so far was not to reply to the original email but create a new email message.  Once I did this it did not bounce back.  It does not seem to have anything to do with links in the body of the email, nor certain addresses.  It also happening on other workstations.  We use Windows Server 2003, and the workstations are running Windows XP with Microsoft Office version 2007.  The emails that bounced back were emails that I have sent to many times before.  I cannot find the actual solution but creating new seems to be a work around.
    Thursday, September 30, 2010 3:58 PM
  • I have been getting this issue sporadically with some of my users. We DO NOT use Microsoft exchange; our email gets routed through a run-of-the-mill SMTP service. Interestingly it manifests itself in the following way - users on the same domain do not receive the message and no bounce back or error message is received. Users outside of the domain do not receive the message and the error message detailed above is received.

    After trying many of the suggestions listed above (including attempting to send the email through Webmail--which worked), I considered that perhaps the automatically included signature in the message may be the issue. Sure enough, as soon as I turned it off, messages could get through. On investigating further I discovered the three following hyperlinks attached to two logos (one for Facebook and one for Youtube.)

    http://cdn-2.psndealer.com/e2/dealersite/images/ditchwitchok/youtubefooter.jpg

    http://www.youtube.com/user/CMWorks

    http://www.facebook.com/ditchwitchok

    I tried deleting the Facebook link - still got the error. I tried deleting the Youtube link - error went away.

    I further tried sending an otherwise blank email with the raw hyperlinks described above. The message immediately bounced. Through process of elimination I discovered that the Youtube domain was bouncing.

    I tried a straight www.youtube.com hyperlink - worked fine.

    So. I don't know the answer and have to move on, but suffice it to say that certain hyperlinks appear to cause the failure.

     

    Tuesday, March 15, 2011 3:32 PM
  • This was my experience as well - it's the hyperlink.  In my case, adding spaces to the "mic.game@plkuit.com" address did the trick, as in: "mic . game @pkuit.com".  I use TB, so it must be the incoming spam filter on the ISP.

    The worst part is I was being blocked trying to make sure my mother-in-law didn't fall for the scam!

    Here is the message, for reference:

    ----- Forwarded Message ----
    From: "Askew, Joycelyn G" <jaskew@tulane.edu>
    To: info@lotto.co.uk
    Sent: Fri, May 13, 2011 4:32:48 PM
    Subject: Winning/Ticket number..........PL7866



    MICROSOFT NATIONAL LOTTO GROUP
    16, TOLPITS LANE, WATFORD,
    HERTS WD18 9RN UNITED KINGDOM
    Reference #: Batch: 12/25/0340
    Winning/Ticket number..........PL7866


    Microsoft Award Notification (You've won £500,000.00) in our 13-04-2011 promotional programmme tagged "THANKS FOR CONTRIBUTING TO OUR FINANCIAL SUCCESS". 

    Kindly send E-mail: mic.game@pkuit.com


    *Name,
    *Address,
    *Age,
    *Sex,
    *Telephone,


    E-mail: mic.game@pkuit.com


    Askew, Joycelyn G
    (0nline Co-ordinator)

     

    Saturday, May 14, 2011 4:39 PM
  • Second that - cause was (specific) hyperlinks in the body of the message. Message received fine (with said yhyperlinks), but replies and forwards all bounced until hyperlinks were removed. Drove me crazy for a week.

    Wednesday, November 16, 2011 4:17 PM
  • I received the following error message when trying to forward an email message from a website:

    "An error occurred while sending mail. The mail server responded:  5.7.1 q8P2Orf1016633 This message does not comply with required standards."  I got the error message after Thunderbird got to about 83% sent.  I tried closing and opening TB and restarting the computer, but same behaviour.  I was able to successfully forward another similar email from the same website on the first attempt.

    I am using a Win 7 laptop from home, no outlook, no Microsoft Exchange server.  I used parts of the text from the error message to search in Google and found and read this thread.  (I left the error message window open while doing this.)

    After reading this page, I realized that there are many hyperlinks in both messages (one sent successfully and the other not) and they are almost all identical as they are links to the same articles on the website.  I was going back to the message to see if I could find out which hyperlink was the cause.

    When I clicked to close the error message window, the error message closed but the email message disappeared also!  It was not in drafts where it had been before.  A minute later (IMAP account) I found it appearing in sent!

    The solution seemed to be that it just had to sit there for a while?!?!  I was ready to find out which hyperlink, then phone my ISP and refer them to this page.  It makes no sense to me.  I added this in case it helps anyone else running into this issue.

    Tuesday, September 25, 2012 3:25 AM
  • I had the same problem pop up today. I saw your post and removed the Chiclets that contained YouTube, Google Plus and Pinterest. Problem immediately solved. Not sure which one it was or why it started today but I do know I updated Microsoft Software right before the problem came up.
    Thursday, March 14, 2013 5:16 PM
  • Hello,

    I've gotten this error message and successfully resolved it. (a few times)

    "reason: 550 5.7.1 This message does not comply with required standards"

    Granted this error may have different reasons but in my case each time it was the same reason.

    The error occurs when I attempt to send an email. I've used Outlook express and other webmail accounts also. (the type of email software I use doesn't appear to be the issue)

    I frequently forward news articles to friends and copy and paste the URL and then the article content itself (including pictures, videos, links, etc...) into my note using: Right Click & "copy".

    The source of the problem is usually a quick link to a URL that is embedded in content that I copied that my email account (or the internet) doesn't like. I just had an incident a few minutes ago and found the problem. I then deleted the offending content and then successfully emailed the note. As I have said I have done this successfully in the past also.

    In my case there was a quicklink in the news article that referenced a URL and instantly redirected to the article. Once I deleted the quicklink from the email the email sent perfectly.

    Here's how I went about finding the offending content:

    I discovered this by copying portions of the offending email into a new email note and then sending the partial note to myself. If it sent it meant that portion of the email was "clean". Then I would copy a larger portion of the offending email into a new note and try to send it. I kept doing this until the portion that I copied into the email wouldn't send and that identified the portion of the note that had the problem. Once the offended portion was located I simply deleted it.

    An alternate solution to deleting the entire quicklink is to copy it into a text based word processor which stripped off the quicklink and leaves only the text behind then copy the quicklink-free text back into the email (assuming you really needed the text portion). Sometimes I just delete the quicklink and then type the text back in by hand.

    Hope this helps.

    Friday, April 04, 2014 12:10 AM